Customer Service Manager Jobs in Gurnee, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Five Below, Inc.
- Kenosha, WI (17 miles from Gurnee, IL)
- 5 hours ago
- Kenosha, WI (17 miles from Gurnee, IL)
- 5 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- FIELDS LEXUS AND COLLISION CENTER GLENVIEW
- Glenview, IL (21 miles from Gurnee, IL)
- 1 day ago
- Glenview, IL (21 miles from Gurnee, IL)
- 1 day ago
Fields Lexus in Glenview is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the...
In PersonClient Service Manager - Non-Profit Small Commercial
- Gallagher
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 1 day ago
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 1 day ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Arlington Heights, IL (18 miles from Gurnee, IL)
- 1 day ago
- Arlington Heights, IL (18 miles from Gurnee, IL)
- 1 day ago
CUSTOMER SERVICE TEAM LEAD The Customer Service Team Lead is responsible for overseeing the daily operations of the customer service department while ensuring exceptional customer experiences when...
In PersonSenior Account Manager, Client Services
- Arthur J Gallagher & Co.
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 3 days ago
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 3 days ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonManager Client Services Ops- Growth
- Paylocity
- Schaumburg, IL (24 miles from Gurnee, IL)
- 4 days ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 4 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridSenior Manager Client Services Ops - Growth
- Paylocity
- Schaumburg, IL (24 miles from Gurnee, IL)
- 6 days ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 6 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridDirector, Client Services - Captives
- Gallagher
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 7 days ago
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 7 days ago
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients...
In PersonCustomer Experience Manager---McHenry
- Five Below
- McHenry, IL (16 miles from Gurnee, IL)
- 8 days ago
- McHenry, IL (16 miles from Gurnee, IL)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Addison Group
- Deer Park, IL (18 miles from Gurnee, IL)
- 8 days ago
- Deer Park, IL (18 miles from Gurnee, IL)
- 8 days ago
Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device Manufacturing Pay: $26-28/hr Benefits: This position is eligible for medical, dental, vision, and...
In PersonCustomer Support Supervisor - Operations
- Paylocity
- Schaumburg, IL (24 miles from Gurnee, IL)
- 11 days ago
- Schaumburg, IL (24 miles from Gurnee, IL)
- 11 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridDirector, Client Services - National Accounts
- Arthur J Gallagher & Co.
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 12 days ago
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 12 days ago
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients...
In PersonCustomer Service Department Manager
- Uline, Inc.
- Lake Bluff, IL (7 miles from Gurnee, IL)
- 13 days ago
- Lake Bluff, IL (7 miles from Gurnee, IL)
- 13 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
In PersonCoord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Pleasant Prairie, WI (10 miles from Gurnee, IL)
- 13 days ago
- Pleasant Prairie, WI (10 miles from Gurnee, IL)
- 13 days ago
General Information Job ID ATR62497 Posting Job Title Coord, Customer Service Locations WI Pleasant Prairie Employment Type Full Time Date Posted 19-May-2026 Relocation Support No Description &...
In PersonPersonal Lines Client Service Manager
- Gallagher
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 14 days ago
- Rolling Meadows, IL (21 miles from Gurnee, IL)
- 14 days ago
Nice to have: 1+ years of prior call center experience Currently licensed in P&C Working knowledge of Microsoft software, Applied Epic, and Salesforce....
RemoteDemographic Data for Gurnee, IL
Moving to Gurnee, IL? Find some basic demographic data about Gurnee, IL below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Gurnee, IL
Highest Education Level
Customer Service Managers in Gurnee, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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