Customer Service Manager Jobs in Evanston, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (10 miles from Evanston, IL)
- 3 days ago
- Des Plaines, IL (10 miles from Evanston, IL)
- 3 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
- Lincolnshire, IL (14 miles from Evanston, IL)
- 15 days ago
- Lincolnshire, IL (14 miles from Evanston, IL)
- 15 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Sales Business Development Representative
- Lincolnshire, IL (14 miles from Evanston, IL)
- 15 days ago
- Lincolnshire, IL (14 miles from Evanston, IL)
- 15 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Sales Account Manager
- Schaumburg, IL (19 miles from Evanston, IL)
- 15 days ago
- Schaumburg, IL (19 miles from Evanston, IL)
- 15 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
- Chicago, IL (10 miles from Evanston, IL)
- 24 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 24 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (16 miles from Evanston, IL)
- 45+ days ago
- Rolling Meadows, IL (16 miles from Evanston, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (16 miles from Evanston, IL)
- 60+ days ago
- Rolling Meadows, IL (16 miles from Evanston, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (21 miles from Evanston, IL)
- 60+ days ago
- Hinsdale, IL (21 miles from Evanston, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Chicago, IL (10 miles from Evanston, IL)
- 5 hours ago
- Chicago, IL (10 miles from Evanston, IL)
- 5 hours ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
ORD Shift Manager, Customer Services
- Chicago, IL (10 miles from Evanston, IL)
- 5 hours ago
- Chicago, IL (10 miles from Evanston, IL)
- 5 hours ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Senior Client Services Manager
- Rolling Meadows, IL (16 miles from Evanston, IL)
- 1 day ago
- Rolling Meadows, IL (16 miles from Evanston, IL)
- 1 day ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Digital Banking Customer Service Team Lead
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
Client Support Center Supervisor - Digital Banking Focus Are you a natural leader with a passion for digital banking and client service excellence? We're looking for a Client Support Center...
Client Services Manager - Clinical Research
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
Who Are We? Prolaio believes that continuous learning and collaboration can make a significant difference in how heart care is administered. We are creating smarter ways to address heart disease...
Customer Success Manager - Travel, Transportation and Hospitality
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
Customer Service Coordinator / Driver - CHI
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
- Chicago, IL (10 miles from Evanston, IL)
- 3 days ago
ABOUT CRADLES TO CRAYONS: Cradles to Crayons (C2C), founded in 2002, provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to...
Demographic Data for Evanston, IL
Moving to Evanston, IL? Find some basic demographic data about Evanston, IL below.
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Salary for Customer Service Manager Jobs in Evanston, IL
Highest Education Level
Customer Service Managers in Evanston, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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