Customer Service Manager Jobs in Elgin, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Multi Site Customer Service Coordinator
- Ricoh
- Downers Grove, IL (17 miles from Elgin, IL)
- 13 hours ago
- Downers Grove, IL (17 miles from Elgin, IL)
- 13 hours ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In Person- FIELDS LEXUS AND COLLISION CENTER GLENVIEW
- Glenview, IL (21 miles from Elgin, IL)
- 23 hours ago
- Glenview, IL (21 miles from Elgin, IL)
- 23 hours ago
Fields Lexus in Glenview is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the...
In PersonClient Service Manager - Non-Profit Small Commercial
- Gallagher
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 1 day ago
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 1 day ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Arlington Heights, IL (14 miles from Elgin, IL)
- 1 day ago
- Arlington Heights, IL (14 miles from Elgin, IL)
- 1 day ago
CUSTOMER SERVICE TEAM LEAD The Customer Service Team Lead is responsible for overseeing the daily operations of the customer service department while ensuring exceptional customer experiences when...
In Person- Greif
- Carol Stream, IL (8 miles from Elgin, IL)
- 2 days ago
- Carol Stream, IL (8 miles from Elgin, IL)
- 2 days ago
Job Requisition #: 034388 Customer Service Manager (Open) Job Description: The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a...
In PersonSenior Account Manager, Client Services
- Arthur J Gallagher & Co.
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 2 days ago
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 2 days ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonCustomer Care Coordinator (Onsite | Elgin, IL) If you enjoy being the face of an organization, creating standout customer experiences, and keeping things running smoothly behind the scenes, this...
In PersonManager Client Services Ops- Growth
- Paylocity
- Schaumburg, IL (7 miles from Elgin, IL)
- 4 days ago
- Schaumburg, IL (7 miles from Elgin, IL)
- 4 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridSenior Manager Client Services Ops - Growth
- Paylocity
- Schaumburg, IL (7 miles from Elgin, IL)
- 6 days ago
- Schaumburg, IL (7 miles from Elgin, IL)
- 6 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote Hybrid- Penske Truck Leasing
- Aurora, IL (15 miles from Elgin, IL)
- 7 days ago
- Aurora, IL (15 miles from Elgin, IL)
- 7 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonDirector, Client Services - Captives
- Gallagher
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 7 days ago
- Rolling Meadows, IL (11 miles from Elgin, IL)
- 7 days ago
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients...
In PersonCustomer Experience Manager---McHenry
- Five Below
- McHenry, IL (23 miles from Elgin, IL)
- 8 days ago
- McHenry, IL (23 miles from Elgin, IL)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Addison Group
- Deer Park, IL (10 miles from Elgin, IL)
- 8 days ago
- Deer Park, IL (10 miles from Elgin, IL)
- 8 days ago
Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device Manufacturing Pay: $26-28/hr Benefits: This position is eligible for medical, dental, vision, and...
In Person- Canon Solutions America
- Itasca, IL (11 miles from Elgin, IL)
- 10 days ago
- Itasca, IL (11 miles from Elgin, IL)
- 10 days ago
About the Role Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for the day to day operations, with focus on short...
In PersonCustomer Support Supervisor - Operations
- Paylocity
- Schaumburg, IL (7 miles from Elgin, IL)
- 11 days ago
- Schaumburg, IL (7 miles from Elgin, IL)
- 11 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridDemographic Data for Elgin, IL
Moving to Elgin, IL? Find some basic demographic data about Elgin, IL below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Elgin, IL
Highest Education Level
Customer Service Managers in Elgin, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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