Call Center Representative Jobs in Elgin, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 19 Jobs

Call Center Representative

Des Plaines, IL (17 miles from Elgin, IL)
21 hours ago

Des Plaines, IL (17 miles from Elgin, IL)
21 hours ago

Randstad is currently hiring and looking to fill a Call Center Representative position in Des Plaines, IL 60018. Please review the job details below: This is a 6 month temporary assignment!...

Call Center Specialist - Work From Home

Streamwood, IL (2 miles from Elgin, IL)
3 days ago

Streamwood, IL (2 miles from Elgin, IL)
3 days ago

FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...

Remote Work

ULINE- Call Center Representative

Burr Ridge, IL (24 miles from Elgin, IL)
5 days ago

Burr Ridge, IL (24 miles from Elgin, IL)
5 days ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...

Client Relations Specialist

Schaumburg, IL (7 miles from Elgin, IL)
6 days ago

Schaumburg, IL (7 miles from Elgin, IL)
6 days ago

Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...

Remote Work

Customer Care Associate

Libertyville, IL (23 miles from Elgin, IL)
6 days ago

Libertyville, IL (23 miles from Elgin, IL)
6 days ago

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...

Client Support Specialist - Payroll

Elk Grove Village, IL (12 miles from Elgin, IL)
7 days ago

Elk Grove Village, IL (12 miles from Elgin, IL)
7 days ago

ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...

Customer Service Representative

Burr Ridge, IL (24 miles from Elgin, IL)
8 days ago

Burr Ridge, IL (24 miles from Elgin, IL)
8 days ago

Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...

Customer Service Representative - Overnights

Glenview, IL (21 miles from Elgin, IL)
8 days ago

Glenview, IL (21 miles from Elgin, IL)
8 days ago

Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...

Bilingual Call Center Agent

Carol Stream, IL (8 miles from Elgin, IL)
12 days ago

Carol Stream, IL (8 miles from Elgin, IL)
12 days ago

Escalate non-routine inquiries to senior call center representatives as needed. Participate in team meetings and contribute recommendations for process improvements....

Call Center Customer Service Admissions Specialist

Lisle, IL (17 miles from Elgin, IL)
20 days ago

Lisle, IL (17 miles from Elgin, IL)
20 days ago

We have multiple openings for Admissions Service Representatives in a call center environment to join our client's growing team! If you're someone that believes in the positive impact of...

Call-Center Representative- USABLUEBOOK (Waukegan, IL)

Vernon Hills, IL (20 miles from Elgin, IL)
22 days ago

Vernon Hills, IL (20 miles from Elgin, IL)
22 days ago

Call-Center Representative- USABLUEBOOK (Waukegan, IL) USABlueBook (a division of HD SUPPLY) is the recognized source of products and technical support for professional water and wastewater operators...

BD Call Center Rep

Wauconda, IL (18 miles from Elgin, IL)
22 days ago

Wauconda, IL (18 miles from Elgin, IL)
22 days ago

BD Call Center Rep Company: Camping World Location: Wauconda, IL Date Posted: 4/8/25, 12:02 AM As a Sales Development Representative you will be a key contributor to our enterprise wide sales...

Senior Call Center Representative

Bannockburn, IL (21 miles from Elgin, IL)
22 days ago

Bannockburn, IL (21 miles from Elgin, IL)
22 days ago

Call Center Representative),your duties will be: Handle a wide variety of member requests and inquiries. Utilize appropriate security measures to identify members and protects against fraud....

Client Support Specialist

Buffalo Grove, IL (17 miles from Elgin, IL)
23 days ago

Buffalo Grove, IL (17 miles from Elgin, IL)
23 days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

Leaf Home Enhancements - (Miracle / Window Works) - Call Center Representative

Bolingbrook, IL (23 miles from Elgin, IL)
25 days ago

Bolingbrook, IL (23 miles from Elgin, IL)
25 days ago

Leaf Home Enhancements - (Miracle / Window Works) - Call Center Representative Address Bolingbrook, IL 60490, USA Compensation $18.00/hour Job Description At Leaf Home people are at the heart of everything...

View all jobs

Demographic Data for Elgin, IL

Moving to Elgin, IL? Find some basic demographic data about Elgin, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Elgin, IL

Local

National

Total Population

123,590

Number of Businesses

2,999

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Elgin, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Elgin, IL offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Elgin, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »

Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »