Call Center Representative Jobs in Elgin, IL

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 19 Jobs

Entry Level Call Center Representative Job

Itasca, IL (11 miles from Elgin, IL)
1 day ago

Itasca, IL (11 miles from Elgin, IL)
1 day ago

Entry level Call Center Representative job!! Responsibilities Manage inbound calls from patients and doctor's offices. Provide exceptional customer service and support to callers....

Client Support Specialist

Buffalo Grove, IL (17 miles from Elgin, IL)
6 days ago

Buffalo Grove, IL (17 miles from Elgin, IL)
6 days ago

Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...

Call Center Agent

Aurora, IL (15 miles from Elgin, IL)
8 days ago

Aurora, IL (15 miles from Elgin, IL)
8 days ago

at Versiti Blood Center of IL in Aurora, Illinois, United States Job Description Job ID : 4a46a801-ed34-470a-9775-6cdb18044f45 Responsibilities Adheres to work schedule Meets productivity,...

Call Center / Customer Service Specialist 1

Deerfield, IL (21 miles from Elgin, IL)
10 days ago

Deerfield, IL (21 miles from Elgin, IL)
10 days ago

Call Center / Customer Service Specialist 1#25-73076 $15.19 per hour Deerfield, IL All On-site Job Description Our Client, a Retail Pharmacy company, is looking for a Call Center / Customer...

Call Center Agent

Naperville, IL (17 miles from Elgin, IL)
10 days ago

Naperville, IL (17 miles from Elgin, IL)
10 days ago

Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...

Contact (Call) Center Representative

Lake Forest, IL (24 miles from Elgin, IL)
12 days ago

Lake Forest, IL (24 miles from Elgin, IL)
12 days ago

We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required....

Inbound, Claims Call Center Representative

Elgin, IL
13 days ago

Elgin, IL
13 days ago

center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...

Remote Work

Call Center Representative (Night Shift)

Burr Ridge, IL (24 miles from Elgin, IL)
14 days ago

Burr Ridge, IL (24 miles from Elgin, IL)
14 days ago

About Us Accel Entertainment, Inc. (NYSE: ACEL) is a leading distributed gaming operator in the United States, as well as a developer of brick-and-mortar casinos that serve local gaming markets...

Student Finance Representative-(Call Center/Customer Service)

Lisle, IL (17 miles from Elgin, IL)
15 days ago

Lisle, IL (17 miles from Elgin, IL)
15 days ago

Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....

Call Center Representative - 102420223-4658

Carpentersville, IL (8 miles from Elgin, IL)
16 days ago

Carpentersville, IL (8 miles from Elgin, IL)
16 days ago

at Beacon Hill Solutions Group, LLC in Carpentersville, Illinois, United States Job Description Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Key...

Customer Service Call Center Representative

Lombard, IL (14 miles from Elgin, IL)
18 days ago

Lombard, IL (14 miles from Elgin, IL)
18 days ago

. + Demonstrates ownership of the customer issue by providing one call resolution: + Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating...

Primary Call Center Specialist

Wood Dale, IL (13 miles from Elgin, IL)
20 days ago

Wood Dale, IL (13 miles from Elgin, IL)
20 days ago

Imagine yourself Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track...

Inbound, Claims Call Center Representative

Naperville, IL (17 miles from Elgin, IL)
21 days ago

Naperville, IL (17 miles from Elgin, IL)
21 days ago

Remote Work

Inbound Call Center Representative

Bannockburn, IL (21 miles from Elgin, IL)
30+ days ago

Bannockburn, IL (21 miles from Elgin, IL)
30+ days ago

. * As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center...

Call Center Representative - BP

Lombard, IL (14 miles from Elgin, IL)
30+ days ago

Lombard, IL (14 miles from Elgin, IL)
30+ days ago

*** THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN AREA AND WHO ARE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP ***...

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Demographic Data for Elgin, IL

Moving to Elgin, IL? Find some basic demographic data about Elgin, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Elgin, IL

Local

National

Total Population

123,590

Number of Businesses

2,999

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Elgin, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Elgin, IL offer the following education background

High School or GED

32.7%

Bachelor's Degree

25.2%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Elgin, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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