Customer Service Manager Jobs in Aurora, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (23 miles from Aurora, IL)
- 2 days ago
- Des Plaines, IL (23 miles from Aurora, IL)
- 2 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
- Naperville, IL (6 miles from Aurora, IL)
- 14 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Senior Client Services Manager
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 1 hour ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 1 hour ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Regional Senior Manager Customer Service
- Schaumburg, IL (19 miles from Aurora, IL)
- 2 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 2 days ago
At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading...
- Downers Grove, IL (12 miles from Aurora, IL)
- 3 days ago
- Downers Grove, IL (12 miles from Aurora, IL)
- 3 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
- Romeoville, IL (13 miles from Aurora, IL)
- 5 days ago
- Romeoville, IL (13 miles from Aurora, IL)
- 5 days ago
The Customer Service Manager is a key contact for our internal stakeholders and external customers....
- Westmont, IL (15 miles from Aurora, IL)
- 5 days ago
- Westmont, IL (15 miles from Aurora, IL)
- 5 days ago
The Ed Napleton Automotive Group is looking for our next Customer Experience Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Westmont Porsche the...
- Itasca, IL (17 miles from Aurora, IL)
- 6 days ago
- Itasca, IL (17 miles from Aurora, IL)
- 6 days ago
Challenge Yourself and Impact the Future! MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the...
Client Services Manager HealthLab
- Winfield, IL (7 miles from Aurora, IL)
- 6 days ago
- Winfield, IL (7 miles from Aurora, IL)
- 6 days ago
Required Demonstrated success in call center management. Bachelors Degree. ...
- Addison, IL (16 miles from Aurora, IL)
- 8 days ago
- Addison, IL (16 miles from Aurora, IL)
- 8 days ago
Candidate Job Description Job Title: Account Manager - Retention Location: North America Division: Regus Reporting To: Sales Manager, Inside Sales Team Company background IWG is the World's...
- Elmhurst, IL (17 miles from Aurora, IL)
- 12 days ago
- Elmhurst, IL (17 miles from Aurora, IL)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Senior Client Services Manager, Risk (Construction)
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 13 days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 13 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
- Elmhurst, IL (17 miles from Aurora, IL)
- 15 days ago
- Elmhurst, IL (17 miles from Aurora, IL)
- 15 days ago
Job Description: KEY ACCOUNTABILITIES INCLUDE: Develop the customer service team, focused on delivering outstanding customer support and develop customer relationships and accountability amongst...
Customer Service Team Lead - Bilingual
- Burr Ridge, IL (17 miles from Aurora, IL)
- 15 days ago
- Burr Ridge, IL (17 miles from Aurora, IL)
- 15 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Aurora, IL
Highest Education Level
Customer Service Managers in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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