Customer Service Manager Jobs in Aurora, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Multi Site Customer Service Coordinator
- Ricoh
- Downers Grove, IL (12 miles from Aurora, IL)
- 10 hours ago
- Downers Grove, IL (12 miles from Aurora, IL)
- 10 hours ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonClient Service Manager - Non-Profit Small Commercial
- Gallagher
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 1 day ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 1 day ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Greif
- Carol Stream, IL (10 miles from Aurora, IL)
- 2 days ago
- Carol Stream, IL (10 miles from Aurora, IL)
- 2 days ago
Job Requisition #: 034388 Customer Service Manager (Open) Job Description: The Customer Service Manager is responsible for leading the day-to-day operations of the Customer Service function within a...
In PersonSenior Account Manager, Client Services
- Arthur J Gallagher & Co.
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 2 days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 2 days ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonBilingual Customer Care Coordinator
- TEKsystems
- Elgin, IL (15 miles from Aurora, IL)
- 3 days ago
- Elgin, IL (15 miles from Aurora, IL)
- 3 days ago
Customer Care Coordinator (Onsite | Elgin, IL) If you enjoy being the face of an organization, creating standout customer experiences, and keeping things running smoothly behind the scenes, this...
In PersonManager Client Services Ops- Growth
- Paylocity
- Schaumburg, IL (19 miles from Aurora, IL)
- 3 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 3 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridFull-Time Customer Service Supervisor
- Kohl's Corp.
- Yorkville, IL (15 miles from Aurora, IL)
- 5 days ago
- Yorkville, IL (15 miles from Aurora, IL)
- 5 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeSenior Manager Client Services Ops - Growth
- Paylocity
- Schaumburg, IL (19 miles from Aurora, IL)
- 5 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 5 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridCustomer Service Manager(Route & Account Management) - Romeoville, IL
- Compass Group USA Inc
- Romeoville, IL (13 miles from Aurora, IL)
- 6 days ago
- Romeoville, IL (13 miles from Aurora, IL)
- 6 days ago
Canteen Salary: $55,000 - $65,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food,...
In PersonPosition Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonDirector, Client Services - Captives
- Gallagher
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 7 days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 7 days ago
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients...
In Person- Canon Solutions America
- Itasca, IL (17 miles from Aurora, IL)
- 10 days ago
- Itasca, IL (17 miles from Aurora, IL)
- 10 days ago
About the Role Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for the day to day operations, with focus on short...
In PersonCustomer Support Supervisor - Operations
- Paylocity
- Schaumburg, IL (19 miles from Aurora, IL)
- 10 days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 10 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote Hybrid- TEKsystems
- Elgin, IL (15 miles from Aurora, IL)
- 11 days ago
- Elgin, IL (15 miles from Aurora, IL)
- 11 days ago
Do you enjoy creating memorable experiences for customers and keeping everything running seamlessly behind the scenes? We're looking for a highly organized, customer-focused professional to...
In PersonDirector, Client Services - National Accounts
- Arthur J Gallagher & Co.
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 11 days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 11 days ago
Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients...
In PersonDemographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
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Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Aurora, IL
Highest Education Level
Customer Service Managers in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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