Call Center Representative Jobs in Aurora, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (9 miles from Aurora, IL)
- 2 days ago
- Lisle, IL (9 miles from Aurora, IL)
- 2 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
ULINE- Call Center Representative
- Burr Ridge, IL (17 miles from Aurora, IL)
- 5 days ago
- Burr Ridge, IL (17 miles from Aurora, IL)
- 5 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Customer Contact Center Representative - 11:30am-8:00pm Shift - 251214
- Rosemont, IL (23 miles from Aurora, IL)
- 9 days ago
- Rosemont, IL (23 miles from Aurora, IL)
- 9 days ago
at Wintrust Financial Corporation in Rosemont, Illinois, United States Job Description Wintrust provides community and commercial banking, specialty finance and wealth management services through...
Call Center Representative (Overnight)
- Burr Ridge, IL (17 miles from Aurora, IL)
- 14 days ago
- Burr Ridge, IL (17 miles from Aurora, IL)
- 14 days ago
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
- Carol Stream, IL (10 miles from Aurora, IL)
- 25 days ago
- Carol Stream, IL (10 miles from Aurora, IL)
- 25 days ago
Call Center Call Center Agent Carol Stream, IL Posted: 6/3/2025 Job Description Job ID#: 71371 Job Category: Call Center Position Type: *W2 Duration: Temporary Throughout the past 30 years plus,...
Customer Service Representative - Overnights
- Burr Ridge, IL (17 miles from Aurora, IL)
- 26 days ago
- Burr Ridge, IL (17 miles from Aurora, IL)
- 26 days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
- West Dundee, IL (22 miles from Aurora, IL)
- 30+ days ago
- West Dundee, IL (22 miles from Aurora, IL)
- 30+ days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
- Addison, IL (16 miles from Aurora, IL)
- 30+ days ago
- Addison, IL (16 miles from Aurora, IL)
- 30+ days ago
Position at Parts Town Will Call Specialist See What Were All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little...
Call Center Representative - Leaf Home Bath
- Lombard, IL (14 miles from Aurora, IL)
- 30+ days ago
- Lombard, IL (14 miles from Aurora, IL)
- 30+ days ago
Call Center Representative - Leaf Home Bath Address 1051 N Main St, Lombard, IL 60148, USA Job Description ***THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN...
- Naperville, IL (6 miles from Aurora, IL)
- 30+ days ago
- Naperville, IL (6 miles from Aurora, IL)
- 30+ days ago
Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...
Client Support Specialist - Payroll
- Elk Grove Village, IL (20 miles from Aurora, IL)
- 60+ days ago
- Elk Grove Village, IL (20 miles from Aurora, IL)
- 60+ days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Entry Level Claims Call Center Specialist
- Bedford Park, IL (23 miles from Aurora, IL)
- 90+ days ago
- Bedford Park, IL (23 miles from Aurora, IL)
- 90+ days ago
We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
- Wheaton, IL (8 miles from Aurora, IL)
- 90+ days ago
- Wheaton, IL (8 miles from Aurora, IL)
- 90+ days ago
We are excited to offer the opportunity to join our team within Crisis Services as a 988 Call Center Specialist. Crisis Services is in the newest building on the DuPage County Campus in Wheaton...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Aurora, IL
Highest Education Level
Call Center Representatives in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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