Call Center Representative Jobs in Aurora, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Entry Level Call Center Representative Job
- Itasca, IL (17 miles from Aurora, IL)
- 1 day ago
- Itasca, IL (17 miles from Aurora, IL)
- 1 day ago
Entry level Call Center Representative job!! Responsibilities Manage inbound calls from patients and doctor's offices. Provide exceptional customer service and support to callers....
at Versiti Blood Center of IL in Aurora, Illinois, United States Job Description Job ID : 4a46a801-ed34-470a-9775-6cdb18044f45 Responsibilities Adheres to work schedule Meets productivity,...
- Naperville, IL (6 miles from Aurora, IL)
- 10 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 10 days ago
Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...
Inbound, Claims Call Center Representative
- Elgin, IL (15 miles from Aurora, IL)
- 13 days ago
- Elgin, IL (15 miles from Aurora, IL)
- 13 days ago
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote WorkCall Center Representative (Night Shift)
- Burr Ridge, IL (17 miles from Aurora, IL)
- 14 days ago
- Burr Ridge, IL (17 miles from Aurora, IL)
- 14 days ago
About Us Accel Entertainment, Inc. (NYSE: ACEL) is a leading distributed gaming operator in the United States, as well as a developer of brick-and-mortar casinos that serve local gaming markets...
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (9 miles from Aurora, IL)
- 15 days ago
- Lisle, IL (9 miles from Aurora, IL)
- 15 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
Call Center Representative - 102420223-4658
- Carpentersville, IL (23 miles from Aurora, IL)
- 16 days ago
- Carpentersville, IL (23 miles from Aurora, IL)
- 16 days ago
at Beacon Hill Solutions Group, LLC in Carpentersville, Illinois, United States Job Description Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Key...
Customer Service Call Center Representative
- Lombard, IL (14 miles from Aurora, IL)
- 18 days ago
- Lombard, IL (14 miles from Aurora, IL)
- 18 days ago
. + Demonstrates ownership of the customer issue by providing one call resolution: + Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating...
Primary Call Center Specialist
- Wood Dale, IL (19 miles from Aurora, IL)
- 20 days ago
- Wood Dale, IL (19 miles from Aurora, IL)
- 20 days ago
Imagine yourself Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track...
Inbound, Claims Call Center Representative
- Naperville, IL (6 miles from Aurora, IL)
- 21 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 21 days ago
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote WorkCall Center Representative - BP
- Lombard, IL (14 miles from Aurora, IL)
- 30+ days ago
- Lombard, IL (14 miles from Aurora, IL)
- 30+ days ago
*** THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN AREA AND WHO ARE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP ***...
We're currently looking for our newest Contact (Call) Center Representatives! No late evenings, Sundays, or major holidays required....
Remote Benefits Call Center Rep (Temp)
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 45+ days ago
- Rolling Meadows, IL (23 miles from Aurora, IL)
- 45+ days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
Remote Work- Schaumburg, IL (19 miles from Aurora, IL)
- 45+ days ago
- Schaumburg, IL (19 miles from Aurora, IL)
- 45+ days ago
Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...
Remote Work- West Dundee, IL (22 miles from Aurora, IL)
- 60+ days ago
- West Dundee, IL (22 miles from Aurora, IL)
- 60+ days ago
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Aurora, IL
Highest Education Level
Call Center Representatives in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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