Call Center Representative Jobs in Georgia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for part-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for experienced call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Savannah, GA
- 28 days ago
- Savannah, GA
- 28 days ago
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Call Center Representative (Full-Time & Part-Time)
- Savannah, GA
- 30+ days ago
- Savannah, GA
- 30+ days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
LOCATION: Savannah, GA POSITION OVERVIEW: As a Bilingual Customer Service Representative, you will handle inbound phone interactions with Spanish speaking residential and business customers. You...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Savannah, GA
- 11 hours ago
- Savannah, GA
- 11 hours ago
LOCATION: Savannah, GA POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
center experience is preferred....
Patient Contact Center Representative - Healthcare Billing / Collections - PRN Days
- GA
- 1 day ago
- GA
- 1 day ago
Job Category: Administrative & Clerical Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Posting...
Contact Center Representative - Remote Job Employer Name:SpiderID: 13824610 Location: Atlanta, GeorgiaDate Posted: 8/27/2024 Wage: NegotiableCategory: Customer Service/Technical Support Job Code:...
Remote WorkDemographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Georgia
Highest Education Level
Call Center Representatives in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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