Call Center Representative Jobs in Georgia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Join Our Impactful Team at Health Connect America! Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults...
In PersonCall Center Representative - 2nd Shift
- Ragsdale Heating and Air
- Dallas, GA
- 18 hours ago
- Dallas, GA
- 18 hours ago
Are you a people person with a passion for service? Join the Ragsdale team and be part of a company that values your talent, supports your growth, and rewards your commitment! As a Customer...
In PersonLOCATION: Savannah, GA POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonBILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- MCI Careers
- Savannah, GA
- 1 day ago
- Savannah, GA
- 1 day ago
LOCATION: Savannah, GA POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
In Person Full TimeCoosa Valley Credit Union is excited to announce an opening for a Contact Center Representative within our Contact Center! We are looking for individuals who are passionate about helping our...
In PersonCustomer Service Opportunity in Financial Services Client Support Representative Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La...
HybridOverview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership...
In PersonPatient Scheduling Call Center Agent FT and PT
- HCA Healthcare
- Augusta, GA
- 4 days ago
- Augusta, GA
- 4 days ago
The Patient Scheduling Call Center Agent is responsible for answering incoming phone calls, scheduling patient physician appointments in the registration system, insurance verification, routing...
Remote Part TimeShift: 1:00PM - 10:00PM (Training is 9:00AM - 6:00PM for the first weeks) Note: Weekend availability is required for one weekend day per week Location: Onsite in Gainesville, GA Job Type:...
In Person- Georgia Department of Public Health (GA)
- Atlanta, GA
- 6 days ago
- Atlanta, GA
- 6 days ago
Pay Grade: G Click HERE for Video Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote...
In PersonTeacher - CTAE Call Center/Customer Service
- Bibb County School District
- Macon, GA
- 7 days ago
- Macon, GA
- 7 days ago
Under direction of the school's principal, plans and provides for appropriate learning experiences for students. Provides an atmosphere and environment conducive to theintellectual, physical,...
In PersonCorporate Lead Call Center Rep
- EyeSouth Partners
- Lawrenceville, GA
- 8 days ago
- Lawrenceville, GA
- 8 days ago
Position Summary We are actively recruiting for a Corporate Lead Call Center Representative to join our growing team at Eye South Partners....
In PersonLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteOPEN INTERVIEWS Call Center Representative Openings
- MCI Careers
- Savannah, GA
- 9 days ago
- Savannah, GA
- 9 days ago
--------------: POSITION RESPONSIBILITIES: WHAT IS A CALL CENTER REPRESENTATIVE?...
In PersonBilingual Spanish Call Center Representative
- MCI Careers
- Garden City, GA
- 11 days ago
- Garden City, GA
- 11 days ago
Were looking for Bilingual Spanish Call Center Representatives who can deliver exceptional customer support in both languages....
In PersonDemographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Georgia
Highest Education Level
Call Center Representatives in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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