Call Center Representative Jobs in Georgia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
LOCATION: Savannah, GA POSITION OVERVIEW: As a Bilingual Customer Service Representative, you will handle inbound phone interactions with Spanish speaking residential and business customers. You...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Savannah, GA
- 1 day ago
- Savannah, GA
- 1 day ago
LOCATION: Savannah, GA POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
center experience is preferred....
Patient Contact Center Representative - Healthcare Billing / Collections - PRN Days
- GA
- 2 days ago
- GA
- 2 days ago
Job Category: Administrative & Clerical Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Posting...
Contact Center Representative - Remote Job Employer Name:SpiderID: 13824610 Location: Atlanta, GeorgiaDate Posted: 8/27/2024 Wage: NegotiableCategory: Customer Service/Technical Support Job Code:...
Remote WorkThe Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
Traffic Monitoring Operator/Call Center - 2nd and/or 3rd Shifts available
- Atlanta, GA
- 3 days ago
- Atlanta, GA
- 3 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Customer Service Representative Pay from $25 to $27 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer Service is...
IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate...
Remote WorkWork From Home Healthcare Call Center Representative
- Savannah, GA
- 4 days ago
- Savannah, GA
- 4 days ago
IMPORTANT: MUST HAVE RECENT CALL CENTER EXPERIENCE....
Remote WorkOverview Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that...
Remote WorkRemote Call Center Representative $17/HR - IMMEDIATE HIRE
- Atlanta, GA
- 4 days ago
- Atlanta, GA
- 4 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE OPENINGS - 100% REMOTE OPPORTUNITY TO WORK FOR ONE OF THE LARGEST EDUCATIONAL ORGANIZATIONS IN THE AREA EQUIPMENT PROVIDED SHIFT: 8am-11pm EST 7 days a week (WEEKENDS...
Remote Workcenter representative experience + Excellent communication skills + Microsoft Office proficient Description Purpose of the Position: The Family Enrollment Counselor - They build and maintain positive...
Remote WorkCall Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkDemographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Georgia
Highest Education Level
Call Center Representatives in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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