Call Center Representative Jobs in Georgia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - Southeast Region - GA - On Site
- Duluth, GA
- 7 days ago
- Duluth, GA
- 7 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Client Relations Specialist - International Region - GA - On Site
- Duluth, GA
- 19 days ago
- Duluth, GA
- 19 days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Position Title : Call Center Lead, Guest Services Department : Call Center Classification : Part-Time/ Non-Exempt Direct Report : Call Center Sr. Manager, Guest Services Position Summary : Call...
Opportunity: Full-time, entry level opportunity with a growing medical practice with locations across the CSRA and Statesboro. Who We Are: For the past 40 years, Augusta ENT PC has been providing...
Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job...
Call Center Representative - Lead Generation Customer Support/Call Center Athens, Georgia Contract To Hire Mar 19, 2025 Company: Lead and Pipeline Generation Location: Athens, GA Pay Rate: $16/hr....
Job Summary: This position is responsible for ensuring a positive patient experience while working in a call center for a multi-location community medical practice to schedule appointments and...
Make a difference and join the DCA Team! DCA gives employees more to do than merely make a living. We are serious about helping Georgia's families live more abundantly with a greater sense of hope...
Call Center Representative - (Bilingual - Spanish)
- Alpharetta, GA
- 4 days ago
- Alpharetta, GA
- 4 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : Summary Starting pay is $17.00/hr, if bilingual it's $18.00/hr Monday - Friday, 10:00am - 7:00pm Day...
Call Center Representative - (Bilingual - Spanish) in Atlanta, GA
- Atlanta, GA
- 5 days ago
- Atlanta, GA
- 5 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary Starting pay is $17.00/hr, if bilingual it's $18.00/hr Monday - Friday, 10:00am - 7:00pm Day 1...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Bilingual Call Center Representative- Remote
- Lawrenceville, GA
- 7 days ago
- Lawrenceville, GA
- 7 days ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Two years of call center experience is preferred, but 2 years of any customer service experience is acceptable. Effective Communication and Critical Thinking skills. Time Management skills....
Responsibilities Responsible for being able to perform all aspects of the hospital's assessment and referral process, including efficient and effective handling of inquiry calls, knowledge of and...
Demographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Georgia
Highest Education Level
Call Center Representatives in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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