Customer Service Analyst Jobs in Georgia
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each...
Primary Responsibility: Gathers customer related operational and financial data, performs analyses and helps to draw conclusions based on that data, prepares appropriate and relevant...
This position is responsible for using various data such as customer satisfaction reports, surveys, and complaint logs, Customer Service Analysts can develop strategies and techniques to enhance the...
6140 - Athens - 4300 Atlanta Highway, Athens, Georgia, 30606 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience...
Location: Atlanta, US-GA Rate: Not Specified Type: Permanent Customer Support Analyst I The Customer Support Analyst provides professional phone and email support to MEDHOST customers who are...
Since 1996, Surgical Information Systems (“SIS”) has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and...
6178 - Gainesville GA - 2602 Browns Bridge Road, Gainesville, Georgia, 30504 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Wealth Management Client Experience Analyst Atlanta, GA
- Atlanta, GA
- 45+ days ago
- Atlanta, GA
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp....
Demographic Data for Georgia
Moving to Georgia? Find some basic demographic data about Georgia below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Georgia
Highest Education Level
Customer Service Analysts in Georgia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Help Desk Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Order Processing
- Client Services
- Printing
- Resolution
- Retail Sales
- Scheduling Appointments
- Customer Satisfaction
- General Repair
- Technical Support
- Scanning
- Energetic
- Administrative Skills
- Billing
- Finance
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Auditing
- Investigation
- Flexibility
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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