Customer Service Manager Jobs in Norcross, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Care Coordinator- Key Accounts
- GEIGER
- Atlanta, GA (16 miles from Norcross, GA)
- 9 days ago
- GEIGER
- Atlanta, GA (16 miles from Norcross, GA)
- 9 days ago
Why join us? Geiger furnishes the modern office with beautiful solutions for private offices, conference rooms, collaborative spaces, and more. Geiger designs play an important role in creating...
- Atlanta, GA (16 miles from Norcross, GA)
- moments ago
- Atlanta, GA (16 miles from Norcross, GA)
- moments ago
Client Services Manager Opportunity with GardaWorld! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service...
Customer Success Manager GA, Marietta
- Atlanta, GA (16 miles from Norcross, GA)
- moments ago
- Atlanta, GA (16 miles from Norcross, GA)
- moments ago
Customer Success Manager GA, MariettaGA, Atlanta The Customer Success Manager acts on behalf of the company and is responsible for developing strategic customer relationships that promote...
- Vinings, GA (15 miles from Norcross, GA)
- 3 hours ago
- Vinings, GA (15 miles from Norcross, GA)
- 3 hours ago
FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service...
- Atlanta, GA (16 miles from Norcross, GA)
- 10 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 10 hours ago
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Manager, Customer Care Management Level Sr Manager - People Leader Flexible Work Option Hybrid - Ability to work...
Remote Work- Alpharetta, GA (14 miles from Norcross, GA)
- 1 day ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 1 day ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Program Director Customer Service
- Kennesaw, GA (23 miles from Norcross, GA)
- 1 day ago
- Kennesaw, GA (23 miles from Norcross, GA)
- 1 day ago
WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Kennesaw, GA (23 miles from Norcross, GA)
- 3 days ago
- Kennesaw, GA (23 miles from Norcross, GA)
- 3 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Location: Peachtree Corners, US-GA Rate: Not Specified Type: Permanent Mgr-Customer Service Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues...
- Duluth, GA (4 miles from Norcross, GA)
- 3 days ago
- Duluth, GA (4 miles from Norcross, GA)
- 3 days ago
As Brady grows our presence in the Atlanta area, we are looking for an accomplished Customer Service Supervisor to help build our burgeoning customer service team at our Duluth, GA facility! As...
Claims Customer Experience Manager
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
Description Reserv is an incubating cutting-edge AI and automation technology focused on bringing efficiency and simplicity to insurance claims by redefining claims adjusting. Founded by insurtech...
Customer Success Manager - Travel, Transportation and Hospitality
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
Product Manager/Customer Experience Manager
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
Product Manager/Customer Experience Manager** - Atlanta, GA - 25-05306 **100% Remote** **W2 or C2C** Company Overview: Req ID: 330420 **Job Description:** **Product Manager/Customer Experience...
Remote WorkDemographic Data for Norcross, GA
Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Norcross, GA
Highest Education Level
Customer Service Managers in Norcross, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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