Call Center Representative Jobs in Norcross, GA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 24 Jobs

Client Support Specialist

Osaic
Atlanta, GA (16 miles from Norcross, GA)
4 days ago

Atlanta, GA (16 miles from Norcross, GA)
4 days ago

Customer Service Opportunity in Financial Services Client Support Representative Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista:12325 Port Grace Blvd, La...

Hybrid

Call Center Representative

Georgia Department of Public Health (GA)
Atlanta, GA (16 miles from Norcross, GA)
6 days ago

Atlanta, GA (16 miles from Norcross, GA)
6 days ago

Pay Grade: G Click HERE for Video Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote...

In Person

Corporate Lead Call Center Rep

EyeSouth Partners
Lawrenceville, GA (12 miles from Norcross, GA)
8 days ago

Lawrenceville, GA (12 miles from Norcross, GA)
8 days ago

Position Summary We are actively recruiting for a Corporate Lead Call Center Representative to join our growing team at Eye South Partners....

In Person

Call Center Agent

Serenity Mental Health Centers
Sandy Springs, GA (11 miles from Norcross, GA)
15 days ago

Sandy Springs, GA (11 miles from Norcross, GA)
15 days ago

Call Center Agent Location: Sandy Springs, GA Employment Type: Full-Time or Part-Time (after training) Serenity Healthcare is hiring Call Center Agents to support patients taking their first steps...

In Person

Customer Care Associate, Redi Carpet

Compass Group, North America
Atlanta, GA (15 miles from Norcross, GA)
15 days ago

Atlanta, GA (15 miles from Norcross, GA)
15 days ago

Skip to main content Career HomeWorking At HD Supply Our LocationsCandidates Saved Jobs (0) - - Get tailored job recommendations based on your interests. Get Started How would you rate your...

In Person

Call Center Representative

Opus Inspection
Atlanta, GA (16 miles from Norcross, GA)
16 days ago

Atlanta, GA (16 miles from Norcross, GA)
16 days ago

Schedule: Mon-Fri 9a-6p (Primarily remote after 2 weeks of mandatory in-office training) Office Location: 445 Atlanta South Parkway, Suite 150, Atlanta, GA 30349 Rate: $15.50/hr POSITION PURPOSE:...

Remote

Temporary Call Center Rep / Sales

PrideStaff
Kennesaw, GA (23 miles from Norcross, GA)
17 days ago

Kennesaw, GA (23 miles from Norcross, GA)
17 days ago

center experience and inside sales experience are required....

In Person Part Time

Remote - Spanish Bilingual Healthcare Call Center Representative

VXI Global Solutions, LLC
Atlanta, GA (16 miles from Norcross, GA)
17 days ago

Atlanta, GA (16 miles from Norcross, GA)
17 days ago

Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....

Remote

Remote - Healthcare Call Center Representative

VXI Global Solutions, LLC
Atlanta, GA (16 miles from Norcross, GA)
22 days ago

Atlanta, GA (16 miles from Norcross, GA)
22 days ago

As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....

Remote

Customer Care Associate II - USABlueBook- Atlanta, GA

HD Supply
Atlanta, GA (16 miles from Norcross, GA)
28 days ago

Atlanta, GA (16 miles from Norcross, GA)
28 days ago

Preferred Qualifications Previous customer service experience. Bilingual in English and Spanish. Career Level Dimensions Typical Training/Experience HS Diploma or GED strongly preferred....

In Person

Afternoon / Evening Call Center Representative

Travel Incorporated
Duluth, GA (4 miles from Norcross, GA)
30+ days ago

Duluth, GA (4 miles from Norcross, GA)
30+ days ago

Travel Consultant | Customer Service & Call Center Role Location: Remote (U.S.-based) Schedule: Full-time | Second Shift After Training Travel Incorporated is seeking customer-focused,...

Remote Full Time

Remote Contract Call Center Representative

TEKsystems
Atlanta, GA (16 miles from Norcross, GA)
30+ days ago

Atlanta, GA (16 miles from Norcross, GA)
30+ days ago

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...

Remote

Call Center Agent

Georgia Department of Public Health (GA)
Atlanta, GA (16 miles from Norcross, GA)
30+ days ago

Atlanta, GA (16 miles from Norcross, GA)
30+ days ago

Pay Grade: G Click HERE for Video Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote...

In Person

Client Support Specialist EHB

US012 Marsh & McLennan Agency LLC
Sandy Springs, GA (11 miles from Norcross, GA)
30+ days ago

Sandy Springs, GA (11 miles from Norcross, GA)
30+ days ago

Company: Marsh McLennan Agency Description: Client Support Specialist, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard...

Hybrid

Client Support Specialist (Bilingual, French or Spanish)

Infomedia
Atlanta, GA (16 miles from Norcross, GA)
30+ days ago

Atlanta, GA (16 miles from Norcross, GA)
30+ days ago

We're looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS...

In Person

View all 24 jobs

Demographic Data for Norcross, GA

Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.

Median Age

Average Household Income

Home Value vs Household Income in Norcross, GA

Local

National

Total Population

80,993

Number of Businesses

3,376

City Size

Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Norcross, GA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Norcross, GA offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Norcross, GA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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