Call Center Representative Jobs in Norcross, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Treasury Management Client Support Specialist II
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
The outbound call center representative will schedule appointments for our sales representatives with qualified leads while accurately recording sensitive data....
Remote Work- Alpharetta, GA (14 miles from Norcross, GA)
- 10 days ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 10 days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
Temp To Hire - Call Center Rep.
- Alpharetta, GA (14 miles from Norcross, GA)
- 11 days ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 11 days ago
MUST HAVES - A bachelors degree in any field and a minimum of 2 yrs call center experience....
- Atlanta, GA (16 miles from Norcross, GA)
- 13 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 13 days ago
Make a difference and join the DCA Team! DCA gives employees more to do than merely make a living. We are serious about helping Georgia's families live more abundantly with a greater sense of hope...
Contact Center Representative - Remote
- Atlanta, GA (16 miles from Norcross, GA)
- 17 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 17 days ago
Contact Center Representative - Remote Job Employer Name:SpiderID: 13824610 Location: Atlanta, GeorgiaDate Posted: 8/27/2024 Wage: NegotiableCategory: Customer Service/Technical Support Job Code:...
Remote Work- Sandy Springs, GA (11 miles from Norcross, GA)
- 17 days ago
- Sandy Springs, GA (11 miles from Norcross, GA)
- 17 days ago
Overview Job Purpose ICE Data Services is looking for a dynamic Client Support Specialist II to join our team. The position is an integral part of our front-line support team focused on real-time...
- Buford, GA (16 miles from Norcross, GA)
- 23 days ago
- Buford, GA (16 miles from Norcross, GA)
- 23 days ago
center experience preferred Strong verbal and written communication skills Ability to handle high call volume and multitask effectively Comfortable working with computer systems and CRM software Positive...
Call Center Representative (Spanish Bilingual)
- Stone Mountain, GA (10 miles from Norcross, GA)
- 23 days ago
- Stone Mountain, GA (10 miles from Norcross, GA)
- 23 days ago
The Call Center Representative answers general Stone Mountain Park inquiries, makes reservations for Campground and Hotels, communicates information via telephone and email and assists with other Guest...
Call Center Representative - 2nd shift
- Duluth, GA (4 miles from Norcross, GA)
- 25 days ago
- Duluth, GA (4 miles from Norcross, GA)
- 25 days ago
We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...
Pharmacy Tech Support / Call Center Representative Exp Required - (Remote)
- Atlanta, GA (16 miles from Norcross, GA)
- 26 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 26 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkOnsite Call Center Rep - Starting Monday, 7/21/2025 (Peachtree Corners)
- Atlanta, GA (16 miles from Norcross, GA)
- 27 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 27 days ago
Overview Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview...
Delivery Client Support Specialist
- Atlanta, GA (16 miles from Norcross, GA)
- 28 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 28 days ago
Overview Job Purpose ICE Data Services is seeking an exceptional and highly motivated Feeds Delivery Specialist to join a fast-paced Global Delivery Team. The specialist is an integral part of ICE...
Demographic Data for Norcross, GA
Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Norcross, GA
Highest Education Level
Call Center Representatives in Norcross, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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