Customer Service Manager Jobs in Cumming, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Flowery Branch, GA (16 miles from Cumming, GA)
- 15 hours ago
- Flowery Branch, GA (16 miles from Cumming, GA)
- 15 hours ago
Location: Flowery Branch - Store 412: 4260 Winder Highway Flowery Branch GA 30542 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
- Suwanee, GA (15 miles from Cumming, GA)
- 2 days ago
- Suwanee, GA (15 miles from Cumming, GA)
- 2 days ago
As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the...
Client Services Manager- Premier Team
- Alpharetta, GA (12 miles from Cumming, GA)
- 3 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 3 days ago
Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our...
- Canton, GA (19 miles from Cumming, GA)
- 6 days ago
- Canton, GA (19 miles from Cumming, GA)
- 6 days ago
Store - ATL-CANTON, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Alpharetta, GA (12 miles from Cumming, GA)
- 6 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 6 days ago
Overview LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they...
- Duluth, GA (20 miles from Cumming, GA)
- 7 days ago
- Duluth, GA (20 miles from Cumming, GA)
- 7 days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Retail Customer Service Supervisor
- Roswell, GA (19 miles from Cumming, GA)
- 7 days ago
- Roswell, GA (19 miles from Cumming, GA)
- 7 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Norcross, GA (24 miles from Cumming, GA)
- 8 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 8 days ago
Customer Experience Manager Salary Range: $130652.68 - $195979.02 Salary Max: 195,979.02 USD Req Id: 1362 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location: Southeast Reg Off...
Customer Experience Manager - Inside Sales
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 11 days ago
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 11 days ago
About the roleThe Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and...
FT Assistant Manager Customer Service
- Dawsonville, GA (12 miles from Cumming, GA)
- 11 days ago
- Dawsonville, GA (12 miles from Cumming, GA)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 448137 Address: USA-GA-Dawsonville-59 Main St Suite 100 Store Code: Store 02132 Front End (7229938) Food Lion has been providing an...
Customer Experience Manager - Inside Sales
- Norcross, GA (24 miles from Cumming, GA)
- 11 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 11 days ago
About the role The Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and...
Full Level Tax Customer Service Manager Full Level Tax Customer Service Manager
- Alpharetta, GA (12 miles from Cumming, GA)
- 12 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 12 days ago
Full Level Tax Customer Service Manager ADP 4.4 ( ) Multiple Locations Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91%...
Supply Chain Coordinator/Customer Service
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
Supply Chain Coordinator (Hybrid), Alpharetta, GA Who we are: At Arclin, satisfying the changing needs of our customers is at the center of everything we do. To accomplish this goal, we work to...
Customer Service Administrator 1
- Suwanee, GA (15 miles from Cumming, GA)
- 14 days ago
- Suwanee, GA (15 miles from Cumming, GA)
- 14 days ago
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may...
Customer Care Manager II (Cumming, GA)
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
Build a Career That Builds Your Future - with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
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Salary for Customer Service Manager Jobs in Cumming, GA
Highest Education Level
Customer Service Managers in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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