Customer Service Manager Jobs in Cumming, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Duluth, GA (20 miles from Cumming, GA)
- 1 day ago
- Duluth, GA (20 miles from Cumming, GA)
- 1 day ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 3 days ago
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 3 days ago
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the...
Store - ATL-CUMMING, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - ATL-CUMMING, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor, Commercial Services
- Duluth, GA (20 miles from Cumming, GA)
- 6 days ago
- Duluth, GA (20 miles from Cumming, GA)
- 6 days ago
Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we...
Customer Experience Manager - PT Nights and Weekends
- Dunwoody, GA (22 miles from Cumming, GA)
- 7 days ago
- Dunwoody, GA (22 miles from Cumming, GA)
- 7 days ago
Store - ATL-DUNWOODY/PERIMETER, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Retail Customer Service Supervisor
- Roswell, GA (19 miles from Cumming, GA)
- 11 days ago
- Roswell, GA (19 miles from Cumming, GA)
- 11 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Roswell, GA (19 miles from Cumming, GA)
- 16 days ago
- Roswell, GA (19 miles from Cumming, GA)
- 16 days ago
The Position Customer Service Manager Job Summary The Customer Service Manager will oversee Customer Service representatives; responsible for providing a strong customer experience through accurate...
- Duluth, GA (21 miles from Cumming, GA)
- 16 days ago
- Duluth, GA (21 miles from Cumming, GA)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Victoria's Secret - Avenue at Forsyth - Cumming, GA
- Cumming, GA
- 17 days ago
- Cumming, GA
- 17 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Care Manager II (Cumming Area)
- Alpharetta, GA (12 miles from Cumming, GA)
- 20 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 20 days ago
***CUMMING AREA*** Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule,...
- Norcross, GA (24 miles from Cumming, GA)
- 21 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 21 days ago
... S. Old Peachtree Rd., Norcross, Georgia 30071 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates....
- Alpharetta, GA (12 miles from Cumming, GA)
- 22 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 22 days ago
Overview Jackson and Coker is a top healthcare staffing firm with nationwide reach, specializing in locum tenens (temporary staffing), locums-to-permanent and telehealth staffing. We work with...
- Canton, GA (19 miles from Cumming, GA)
- 24 days ago
- Canton, GA (19 miles from Cumming, GA)
- 24 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Cumming, GA
Highest Education Level
Customer Service Managers in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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