Customer Service Manager Jobs in Cumming, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 hours ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 hours ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Gainesville, GA (20 miles from Cumming, GA)
- 2 days ago
- Gainesville, GA (20 miles from Cumming, GA)
- 2 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 2 days ago
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 2 days ago
Location: Peachtree Corners, US-GA Rate: Not Specified Type: Permanent Mgr-Customer Service Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues...
- Duluth, GA (20 miles from Cumming, GA)
- 3 days ago
- Duluth, GA (20 miles from Cumming, GA)
- 3 days ago
As Brady grows our presence in the Atlanta area, we are looking for an accomplished Customer Service Supervisor to help build our burgeoning customer service team at our Duluth, GA facility! As...
Client Services Coordinator (Entry-Level)
- Alpharetta, GA (12 miles from Cumming, GA)
- 4 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 4 days ago
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college...
Entry Level Customer Service Manager
- Alpharetta, GA (12 miles from Cumming, GA)
- 5 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 5 days ago
Impeccable communication skills (written and verbal) Adaptable personality Those with experience in the following categories tend to do well in this role: Sales, marketing, customer service, retail, athletics...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Alpharetta, GA (12 miles from Cumming, GA)
- 9 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 9 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote Work- Flowery Branch, GA (16 miles from Cumming, GA)
- 10 days ago
- Flowery Branch, GA (16 miles from Cumming, GA)
- 10 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
PT Customer Experience Manager
- Buford, GA (15 miles from Cumming, GA)
- 10 days ago
- Buford, GA (15 miles from Cumming, GA)
- 10 days ago
Store - ATL-MALL OF GEORGIA, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Success Manager (Hybrid)
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 days ago
Please note: This is a hybrid role that can be based out of any of our Medicus IT office locations. Overview: The CSM will be responsible for building and maintaining strong relationships with our...
- Roswell, GA (19 miles from Cumming, GA)
- 14 days ago
- Roswell, GA (19 miles from Cumming, GA)
- 14 days ago
The Company Imerys is the worlds leading supplier of mineral-based specialty solutions for the industry with 3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers...
Client Success Manager, Carat Products
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Alpharetta, GA (12 miles from Cumming, GA)
- 16 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 16 days ago
Customer Care Coordinator Jackson + Coker life insurance, 401(k) United States, Georgia, Alpharetta 2655 Northwinds Parkway (Show on map) Jun 11, 2025 Overview Jackson and Coker is a top...
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
Client Services Manager- Premier Team
- Alpharetta, GA (12 miles from Cumming, GA)
- 19 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 19 days ago
Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cumming, GA
Highest Education Level
Customer Service Managers in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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