Call Center Representative Jobs in Cumming, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
ULINE- Call Center Representative
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 2 days ago
- Peachtree Corners, GA (24 miles from Cumming, GA)
- 2 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
Outbound Call Center Representative- GA
- Norcross, GA (24 miles from Cumming, GA)
- 5 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 5 days ago
The outbound call center representative will schedule appointments for our sales representatives with qualified leads while accurately recording sensitive data....
Remote Work- Oakwood, GA (20 miles from Cumming, GA)
- 7 days ago
- Oakwood, GA (20 miles from Cumming, GA)
- 7 days ago
Preferred Experience: Call center experience....
Remote Work- Alpharetta, GA (12 miles from Cumming, GA)
- 10 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 10 days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
Temp To Hire - Call Center Rep.
- Alpharetta, GA (12 miles from Cumming, GA)
- 11 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 11 days ago
MUST HAVES - A bachelors degree in any field and a minimum of 2 yrs call center experience....
Call Center Agent (Bilingual - English and Spanish Preferred)
- Canton, GA (19 miles from Cumming, GA)
- 19 days ago
- Canton, GA (19 miles from Cumming, GA)
- 19 days ago
JOB TITLE: Call Center Agent DEPARTMENT: Public Sector REPORTS TO: Director of Operations/Call Center Supervisor SUPERVISORY RESPONSIBILITIES: None JOB LOCATION: Canton, GA TRAVEL: None SUMMARY OF...
- Buford, GA (15 miles from Cumming, GA)
- 23 days ago
- Buford, GA (15 miles from Cumming, GA)
- 23 days ago
center experience preferred Strong verbal and written communication skills Ability to handle high call volume and multitask effectively Comfortable working with computer systems and CRM software Positive...
Call Center Representative - 2nd shift
- Duluth, GA (20 miles from Cumming, GA)
- 25 days ago
- Duluth, GA (20 miles from Cumming, GA)
- 25 days ago
We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...
- Duluth, GA (20 miles from Cumming, GA)
- 45+ days ago
- Duluth, GA (20 miles from Cumming, GA)
- 45+ days ago
ABOUT THIS POSITION The Account Relations Specialist position is responsible for positively influencing Waystars attrition rate by proactively identifying at risk clients, addressing...
- Gainesville, GA (20 miles from Cumming, GA)
- 60+ days ago
- Gainesville, GA (20 miles from Cumming, GA)
- 60+ days ago
Summary: The Client Support Specialist will be responsible for building and maintaining a high-quality relationship with clients, through exceptional customer service, a proactive approach, and...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cumming, GA
Highest Education Level
Call Center Representatives in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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