Customer Service Manager Jobs in Alpharetta, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
it's what's inside that counts _______________________________ There's more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it's the people inside our...
- Alpharetta, GA (7 miles from Alpharetta, GA)
- 1 day ago
- Alpharetta, GA (7 miles from Alpharetta, GA)
- 1 day ago
it's what's inside that counts _______________________________ Theres more to CMC than our products and the buildings, structures, and roads they go into. At CMC, its the people inside our...
Customer Service Coordinator, Corporate
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 2 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 2 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 2 days ago
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 2 days ago
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain...
Remote WorkCustomer Experience Manager - #6978 Suwanee, GA
- Suwanee, GA (12 miles from Alpharetta, GA)
- 3 days ago
- Suwanee, GA (12 miles from Alpharetta, GA)
- 3 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Success Manager - GA, Marietta
- Marietta, GA (19 miles from Alpharetta, GA)
- 3 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 3 days ago
Return to Job Listings Customer Success Manager - GA, Marietta GA, Marietta The Customer Success Manager acts on behalf of the company and is responsible for developing strategic customer...
- Vinings, GA (19 miles from Alpharetta, GA)
- 4 days ago
- Vinings, GA (19 miles from Alpharetta, GA)
- 4 days ago
FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service...
- Acworth, GA (24 miles from Alpharetta, GA)
- 4 days ago
- Acworth, GA (24 miles from Alpharetta, GA)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Program Director Customer Service
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 4 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 4 days ago
WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the...
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 6 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 6 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 7 days ago
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 7 days ago
Location: Peachtree Corners, US-GA Rate: Not Specified Type: Permanent Mgr-Customer Service Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues...
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college...
Client Service Coordinator - 001259
- Acworth, GA (24 miles from Alpharetta, GA)
- 8 days ago
- Acworth, GA (24 miles from Alpharetta, GA)
- 8 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Client Service Coordinator - 000286
- Marietta, GA (19 miles from Alpharetta, GA)
- 9 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 9 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Alpharetta, GA
Highest Education Level
Customer Service Managers in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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