Customer Service Manager Jobs in Alpharetta, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Flowery Branch, GA (21 miles from Alpharetta, GA)
- 13 hours ago
- Flowery Branch, GA (21 miles from Alpharetta, GA)
- 13 hours ago
Location: Flowery Branch - Store 412: 4260 Winder Highway Flowery Branch GA 30542 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 1 day ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 1 day ago
The CSS simultaneously provides support to the Customer Service Manager by coaching and guiding Customer Service Representatives aligned to a business unit or area, participating in strategic initiatives...
- Suwanee, GA (12 miles from Alpharetta, GA)
- 2 days ago
- Suwanee, GA (12 miles from Alpharetta, GA)
- 2 days ago
As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the...
- Chamblee, GA (16 miles from Alpharetta, GA)
- 3 days ago
- Chamblee, GA (16 miles from Alpharetta, GA)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our...
Call Center Supervisor - Customer Care
- Marietta, GA (19 miles from Alpharetta, GA)
- 4 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 4 days ago
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
Customer Service Manager, Procurement and Payments - Contract Administration
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 5 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 5 days ago
Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe....
- Canton, GA (15 miles from Alpharetta, GA)
- 6 days ago
- Canton, GA (15 miles from Alpharetta, GA)
- 6 days ago
Store - ATL-CANTON, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Overview LocumTenens.com has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, "to substitute for." When hospitals are understaffed, they...
- Duluth, GA (12 miles from Alpharetta, GA)
- 7 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 7 days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Retail Customer Service Supervisor
- Roswell, GA (6 miles from Alpharetta, GA)
- 7 days ago
- Roswell, GA (6 miles from Alpharetta, GA)
- 7 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Norcross, GA (14 miles from Alpharetta, GA)
- 8 days ago
- Norcross, GA (14 miles from Alpharetta, GA)
- 8 days ago
Customer Experience Manager Salary Range: $130652.68 - $195979.02 Salary Max: 195,979.02 USD Req Id: 1362 Workplace Type: On-Site Job Shift: 1st Brand: Ryerson Job Location: Southeast Reg Off...
Customer Experience Manager - Inside Sales
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 11 days ago
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 11 days ago
About the roleThe Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and...
FT Assistant Manager Customer Service
- Dawsonville, GA (24 miles from Alpharetta, GA)
- 11 days ago
- Dawsonville, GA (24 miles from Alpharetta, GA)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 448137 Address: USA-GA-Dawsonville-59 Main St Suite 100 Store Code: Store 02132 Front End (7229938) Food Lion has been providing an...
Customer Experience Manager - Inside Sales
- Norcross, GA (14 miles from Alpharetta, GA)
- 11 days ago
- Norcross, GA (14 miles from Alpharetta, GA)
- 11 days ago
About the role The Customer Experience Manager is a role aligned to the US Inside Sales organization and covers our global accounts for business conducted in North America, which manages and...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Alpharetta, GA
Highest Education Level
Customer Service Managers in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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