Customer Service Manager Jobs in Alpharetta, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Acworth, GA (24 miles from Alpharetta, GA)
- 13 hours ago
- Acworth, GA (24 miles from Alpharetta, GA)
- 13 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Program Director Customer Service
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 13 hours ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 13 hours ago
WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the...
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 2 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 2 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 2 days ago
- Peachtree Corners, GA (14 miles from Alpharetta, GA)
- 2 days ago
Location: Peachtree Corners, US-GA Rate: Not Specified Type: Permanent Mgr-Customer Service Manages the work of Customer Service and Call Center staff, Resolves escalated non-compliance issues...
- Duluth, GA (12 miles from Alpharetta, GA)
- 3 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 3 days ago
As Brady grows our presence in the Atlanta area, we are looking for an accomplished Customer Service Supervisor to help build our burgeoning customer service team at our Duluth, GA facility! As...
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college...
Client Service Coordinator - 001259
- Acworth, GA (24 miles from Alpharetta, GA)
- 4 days ago
- Acworth, GA (24 miles from Alpharetta, GA)
- 4 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Client Service Coordinator - 000286
- Marietta, GA (19 miles from Alpharetta, GA)
- 5 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 5 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Impeccable communication skills (written and verbal) Adaptable personality Those with experience in the following categories tend to do well in this role: Sales, marketing, customer service, retail, athletics...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Alpharetta, GA
- 9 days ago
- Alpharetta, GA
- 9 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkNights and Weekend Customer Experience Manager
- Smyrna, GA (21 miles from Alpharetta, GA)
- 9 days ago
- Smyrna, GA (21 miles from Alpharetta, GA)
- 9 days ago
Nights and Weekend Customer Experience Manager Michaels Stores - 3.4 Smyrna, GA Job Details Part-time Estimated: $26.9K - $35.8K a year 10 hours ago Benefits Health insurance Dental insurance...
- Chamblee, GA (16 miles from Alpharetta, GA)
- 9 days ago
- Chamblee, GA (16 miles from Alpharetta, GA)
- 9 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
PT Customer Experience Manager
- Buford, GA (16 miles from Alpharetta, GA)
- 10 days ago
- Buford, GA (16 miles from Alpharetta, GA)
- 10 days ago
Store - ATL-MALL OF GEORGIA, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Please note: This is a hybrid role that can be based out of any of our Medicus IT office locations. Overview: The CSM will be responsible for building and maintaining strong relationships with our...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Alpharetta, GA
Highest Education Level
Customer Service Managers in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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