Customer Service Manager Jobs in Alpharetta, GA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager (Power Generation / HVAC Equipment)
- Power Secure
- Canton, GA (15 miles from Alpharetta, GA)
- 19 hours ago
- Canton, GA (15 miles from Alpharetta, GA)
- 19 hours ago
A company Customer Service Manager is expected to build and maintain strong, long-lasting customer relationships....
In PersonCall Center Supervisor - Customer Care
- RXO Inc.
- Marietta, GA (19 miles from Alpharetta, GA)
- 23 hours ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 23 hours ago
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and...
In PersonManager Customer Care Operations
- PGA Tour Superstore
- Roswell, GA (6 miles from Alpharetta, GA)
- 1 day ago
- Roswell, GA (6 miles from Alpharetta, GA)
- 1 day ago
Oversee quality assurance programs including call monitoring, scoring, and calibration sessions....
In Person- Serenity Mental Health Centers
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 2 days ago
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 2 days ago
Customer Service Supervisor Location: Sandy Springs, GA Employment Type : Full-Time Serenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a...
In PersonDirector of Client Service Operations
- Staff Financial Group
- Dunwoody, GA (10 miles from Alpharetta, GA)
- 4 days ago
- Dunwoody, GA (10 miles from Alpharetta, GA)
- 4 days ago
Back To Results Director of Client Service Operations Job Description We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two...
In PersonAt JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of...
Hybrid- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 6 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 6 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. C ustomer Service Coordinator Lawrenceville, GA 30043 12...
In Person- BJ's Wholesale Club
- Cumming, GA (12 miles from Alpharetta, GA)
- 7 days ago
- Cumming, GA (12 miles from Alpharetta, GA)
- 7 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- EssilorLuxottica Group
- Duluth, GA (12 miles from Alpharetta, GA)
- 10 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 10 days ago
Requisition ID: 929692 Store #: E00858 Ops - Customer Svc - Admin FIELD Position: Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of...
In Person- Five Below, Inc.
- Buford, GA (16 miles from Alpharetta, GA)
- 11 days ago
- Buford, GA (16 miles from Alpharetta, GA)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- FGXI Corporate
- Duluth, GA (13 miles from Alpharetta, GA)
- 12 days ago
- Duluth, GA (13 miles from Alpharetta, GA)
- 12 days ago
Requisition I D : 929692 Store #: E00858 Ops - Customer Svc - Admin FIELD Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of...
In PersonOverview Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps...
In PersonPT Nights and Weekends Customer Experience Manager
- Michaels Stores
- Tucker, GA (19 miles from Alpharetta, GA)
- 14 days ago
- Tucker, GA (19 miles from Alpharetta, GA)
- 14 days ago
Store - ATL-TUCKER, GA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Lead - Part-Time
- Burlington
- Canton, GA (15 miles from Alpharetta, GA)
- 15 days ago
- Canton, GA (15 miles from Alpharetta, GA)
- 15 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimePatient Account Customer Service Coordinator
- Children's Healthcare of Atlanta
- Brookhaven, GA (17 miles from Alpharetta, GA)
- 17 days ago
- Brookhaven, GA (17 miles from Alpharetta, GA)
- 17 days ago
Patient Account Customer Service Coordinator Children's Healthcare of Atlanta - 4.1 Brookhaven, GA Job Details Full-time 1 day ago Qualifications Phone communication High school diploma or GED...
In PersonDemographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Alpharetta, GA
Highest Education Level
Customer Service Managers in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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