Call Center Representative Jobs in Alpharetta, GA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Corporate Call Center Representative
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 1 day ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 1 day ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Bilingual Call Center Representative
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 6 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 6 days ago
Dr. Jitesh Patel started Advanced with one goal in mind to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care...
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
- Duluth, GA (12 miles from Alpharetta, GA)
- 6 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 6 days ago
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Duluth, GA....
Remote Work- Tucker, GA (19 miles from Alpharetta, GA)
- 17 days ago
- Tucker, GA (19 miles from Alpharetta, GA)
- 17 days ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Contact Center Representative - Banking Support
- Alpharetta, GA
- 18 days ago
- Alpharetta, GA
- 18 days ago
Contact Center Representative - Banking Support Mortgage Customer Support (remote) Job Summary Interact over the phone or by chat with customers and internal team members to provide and process...
Remote WorkMinistry Brands is looking for a Client Support Specialist to join our growing team! Who We Are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms,...
ULINE- Call Center Representative
- Duluth, GA (12 miles from Alpharetta, GA)
- 21 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 21 days ago
Customer Service Representative Pay from $25 to $27 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer Service is...
ULINE- Customer Service Representative
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 28 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 28 days ago
Customer Service Representative - Bilingual Pay from $25 to $28 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer...
Customer Service Representative
- Duluth, GA (12 miles from Alpharetta, GA)
- 28 days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 28 days ago
Customer Service Representative Pay from $25 to $27 per hour with significant growth and earning potential! Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Customer Service is...
Quality Assurance Specialist-Call Center
- Cumming, GA (12 miles from Alpharetta, GA)
- 30+ days ago
- Cumming, GA (12 miles from Alpharetta, GA)
- 30+ days ago
Analyzes quality issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review....
- Marietta, GA (19 miles from Alpharetta, GA)
- 45+ days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 45+ days ago
Our client, a leader in the technology support industry, is seeking a Call Center - Pipeline Fiserv to join their team. As a Call Center - Pipeline Fiserv, you will be part of the customer support...
Client Relations Specialist - International Region - GA - On Site
- Duluth, GA (12 miles from Alpharetta, GA)
- 45+ days ago
- Duluth, GA (12 miles from Alpharetta, GA)
- 45+ days ago
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...
Senior Client Support Specialist
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 60+ days ago
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 60+ days ago
Overview Job Purpose ICE Data Services, a subsidiary of ICE, has an exciting opportunity within our Strategic Support team. The Strategic Support team is responsible for owning the overall client...
Remote WorkDemographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alpharetta, GA
Highest Education Level
Call Center Representatives in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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