Customer Service Manager Remote & Hybrid Only Jobs in Florida
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
REMOTE Client Service Manager - Small Business
- Arthur J Gallagher & Co.
- Tampa, FL
- 21 hours ago
- Tampa, FL
- 21 hours ago
Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with...
RemoteLSA Customer Service Team Lead
- Seacoast Service Partners NA LLC
- Ormond Beach, FL
- 2 days ago
- Ormond Beach, FL
- 2 days ago
Monitoring Monitor live and recorded calls daily using RingCentral Score calls against a defined QA rubric covering greeting, discovery, booking, and closing Deliver timely, actionable feedback and...
Hybrid- TEKsystems
- Saint Petersburg, FL
- 3 days ago
- Saint Petersburg, FL
- 3 days ago
MUST HAVES: Minimum 3 years client services experience/call center/operations support Strong communication skills (especially over the phone) Past phone support Job Summary: We are seeking a...
HybridClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Altamonte Springs, FL
- 6 days ago
- Altamonte Springs, FL
- 6 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridCustomer Service Manager - remote
- Stillwater Insurance Group
- Jacksonville, FL
- 7 days ago
- Jacksonville, FL
- 7 days ago
Apply today to take the next step in your career as a Customer Service Manager....
RemoteSenior Manager Client Services Ops, Enterprise - East
- Paylocity
- Lake Mary, FL
- 11 days ago
- Lake Mary, FL
- 11 days ago
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Remote HybridAs a Customer Service Manager-B in Melbourne, FL, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What...
HybridWho We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in...
RemoteWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Tampa, FL
- 25 days ago
- Tampa, FL
- 25 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
RemoteAssociate Client Service Manager
- Gallagher
- Boynton Beach, FL
- 30+ days ago
- Boynton Beach, FL
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridSoho Support Supervisor - Member Services - (Remote - Miami Based)
- Soho House & Co.
- Miami Beach, FL
- 30+ days ago
- Miami Beach, FL
- 30+ days ago
The Role We are seeking a proactive, solutions-oriented Member Services Supervisor to support the day-to-day operations of our customer service team. This is a fully remote role requiring...
RemoteGlobal Head of Customer Support (Remote, USA - East/Central Time Zone)
- Teamviewer
- Clearwater, FL
- 30+ days ago
- Clearwater, FL
- 30+ days ago
TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions...
RemoteAccounts Receivable Supervisor, Customer Service Operations
- Cardinal Health
- Miami, FL
- 45+ days ago
- Miami, FL
- 45+ days ago
Shift: Monday - Friday, 8:00 AM EST - 4:30 PM EST What Customer Service Management contributes to Cardinal Health Customer Service Management contributes by establishing, maintaining and enhancing customer...
HybridAccounts Receivable Supervisor, Customer Service Management
- Cardinal Health
- Doral, FL
- 60+ days ago
- Doral, FL
- 60+ days ago
Shift: Monday - Friday, 8:00 AM EST - 4:30 PM EST What Customer Service Management contributes to Cardinal Health Customer Service Management contributes by establishing, maintaining and enhancing customer...
HybridDemographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Florida
Highest Education Level
Customer Service Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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