Customer Service Manager Jobs in Florida
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 1 day ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 1 day ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Assistant Community Manager Your Role as an Assistant Community Manager: Your practical and compassionate nature is critical to effectively balance between leasing apartments, managing resident...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
For 65 years HEICO Corporation, a NYSE traded company, has thrived by serving niche segments of the aviation, defense, space and electronic industries by providing innovative and cost-saving...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Title: Client Service Manager, Government Tampa, FL Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Tampa, FL VA hospital location...
Customer Service Coordinator (part of Nestle) 3.7 3.7 out of 5 stars Thonotosassa, FL 33592 Foods you love. Brands you trust. And a career that empowers you to grow. At Nestle USA, we're all...
Responsible for customer satisfaction metrics related to customers serviced MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK SCOPE Decision Impact: Division Department Responsibility: Single...
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote WorkEnterprise Customer Success Manager, Nursing Health Education (Remote)
- Gainesville, FL
- 3 days ago
- Gainesville, FL
- 3 days ago
Enterprise Customer Success Manager Are you a skilled relationship builder with a passion for customer success? Are you a customer focused account strategist? About our Team The eCSM will...
Remote WorkAbout this role: Wells Fargo is seeking a Business Relationship Support Manager (CSM2) to cover the West Florida Market as part of the Commercial Bank. Learn more about the career areas and...
Are you passionate about providing exceptional customer service and administrative support? Ameriprise is seeking a Client Service Coordinator to support branch activities, as well as provide...
Some of the key responsibilities include: Ascertaining customers' needs and working on a 'One Call Resolution'; Executing on all team and individual objectives/ targets Excellent communication skills...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Florida
Highest Education Level
Customer Service Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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