Customer Service Manager Jobs in Florida
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Area Customer Service Coordinator
- AppleOne
- Jacksonville, FL
- 11 hours ago
- Jacksonville, FL
- 11 hours ago
Job Summary We are seeking a dependable and customer-focused Area Customer Service Coordinator for a full-time opportunity in Jacksonville, FL. This role supports multiple client locations across...
In Person Full TimeCustomer Service Lead - Part-Time
- Burlington
- Pembroke Pines, FL
- 17 hours ago
- Pembroke Pines, FL
- 17 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Whole Foods Market
- Pembroke Pines, FL
- 18 hours ago
- Pembroke Pines, FL
- 18 hours ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonREMOTE Client Service Manager - Small Business
- Arthur J Gallagher & Co.
- Tampa, FL
- 21 hours ago
- Tampa, FL
- 21 hours ago
Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with...
RemoteAssists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
In PersonD.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...
In Person- Five Below
- West Palm Beach, FL
- 2 days ago
- West Palm Beach, FL
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonAirport Customer Service Supervisor - ECP UA
- Unifi Aviation, LLC
- Panama City Beach, FL
- 2 days ago
- Panama City Beach, FL
- 2 days ago
General information Job Title Airport Customer Service Supervisor - ECP UA Date Monday, May 4, 2026 Entity Unifi Aviation, LLC State Florida City Panama City Beach Base Pay Rate: $ 19.50 Full/Part...
In PersonCustomer Service Manager In-Training
- Wendy's
- Ormond Beach, FL
- 2 days ago
- Ormond Beach, FL
- 2 days ago
What you'll do WHY WENDY’S? Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager. We get you. We got you....
In PersonJob Summary We are seeking a part-time Customer Service Coordinator for a contract opportunity in Orlando, FL within the real estate and property management industry. This role is ideal for a...
In Person Part TimeWe believe that exceptional experiences start with exceptional people. We are a fast-paced, collaborative team dedicated to delivering top-tier service and building lasting connections. We value...
In PersonLSA Customer Service Team Lead
- Seacoast Service Partners NA LLC
- Ormond Beach, FL
- 2 days ago
- Ormond Beach, FL
- 2 days ago
Monitoring Monitor live and recorded calls daily using RingCentral Score calls against a defined QA rubric covering greeting, discovery, booking, and closing Deliver timely, actionable feedback and...
HybridPT Customer Experience Manager
- Michaels Stores, Inc.
- Saint Augustine, FL
- 2 days ago
- Saint Augustine, FL
- 2 days ago
Store - ST. AUGUSTINE, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeView More Jobs Supervisor, Customer Service Kansas City, MO, United States Nashville, TN, United States Orlando, FL, United States United States TRENDING Job Identification 334506 Job Category...
In Person- Michaels Stores
- Saint Augustine, FL
- 2 days ago
- Saint Augustine, FL
- 2 days ago
Store - ST. AUGUSTINE, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonDemographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Florida
Highest Education Level
Customer Service Managers in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »