Customer Service Manager Jobs in Florida

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 159 Jobs

CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...

Client Service Coordinator

  • Maitland, FL
  • 7 hours ago
  • Maitland, FL
  • 7 hours ago

Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...

RN Client Success Manager

  • Fort Lauderdale, FL
  • 7 hours ago
  • Fort Lauderdale, FL
  • 7 hours ago

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...

Retail Customer Service Supervisor

  • FL
  • 7 hours ago
  • FL
  • 7 hours ago

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...

center experience At least 1 year of Google Suite or Microsoft Office experience Preferred Qualifications At least 3 years of customer service or call center experience At least 6 months of experience...

Remote Work

Client Service Manager

  • Tampa, FL
  • 18 hours ago
  • Tampa, FL
  • 18 hours ago

The Via Benefits Spending Accounts Administration team provides consumer-driven health care reimbursement technology and services to manage a range of reimbursement accounts supported by service...

Customer Service Lead - Part-Time

  • Pensacola, FL
  • 19 hours ago
  • Pensacola, FL
  • 19 hours ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

Account Manager- GSC - US

  • Miami, FL
  • 20 hours ago
  • Miami, FL
  • 20 hours ago

service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...

Manager Client Services

  • Jacksonville, FL
  • 23 hours ago
  • Jacksonville, FL
  • 23 hours ago

The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.** IF YOU CARE, THERES A PLACE FOR YOU...

Customer Service Coordinator

  • Saint Petersburg, FL
  • 1 day ago
  • Saint Petersburg, FL
  • 1 day ago

Customer Service Coordinator The Staffing Resource Group, Inc St. Petersburg, FL, US 1 day ago Quick Job type Permanent Temporary Quick Job description Customer Experience Coordinator /...

Client Service Manager

  • Holly Hill, FL
  • 1 day ago
  • Holly Hill, FL
  • 1 day ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

RSG Customer Service Coordinator

  • Fort Lauderdale, FL
  • 1 day ago
  • Fort Lauderdale, FL
  • 1 day ago

RSG Customer Service Coordinator Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to achieve a positive brand experience for our...

Manager Customer Service III

  • Hollywood, FL
  • 1 day ago
  • Hollywood, FL
  • 1 day ago

Our Opportunity: Chewy is seeking a Senior Operations Manager for Core Operations to lead through complexity with clarity, precision, and accountability. This role requires a strategic operator...

Manager Client Services

  • FL
  • 2 days ago
  • FL
  • 2 days ago

The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...

Director, Client Service

  • Orlando, FL
  • 2 days ago
  • Orlando, FL
  • 2 days ago

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...

Demographic Data for Florida

Moving to Florida? Find some basic demographic data about Florida below.


Local
National
21,536,064
615,315

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Florida

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Florida offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Florida
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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