Customer Service Manager Jobs in West Palm Beach, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Accounting Customer Support Manager
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 1 day ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 1 day ago
About finally Finally is one of America's fastest-growing fintech companies, revolutionizing financial automation for SMBs. Our cutting-edge platform integrates Credit & Banking, Billing &...
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 2 days ago
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 2 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 6 days ago
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 6 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Key Account Manager National Sales
- Riviera Beach, FL (5 miles from West Palm Beach, FL)
- 7 days ago
- Riviera Beach, FL (5 miles from West Palm Beach, FL)
- 7 days ago
Company Overview With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America's largest marketers...
- Boca Raton, FL (21 miles from West Palm Beach, FL)
- 8 days ago
- Boca Raton, FL (21 miles from West Palm Beach, FL)
- 8 days ago
Are you a Customer Service Manager with experience managing a team and used to working independently?...
Remote WorkAdministrative & Customer Service Coordinator
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 8 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 8 days ago
Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Health insurance Paid time off Training & development Vision insurance Are you driven by providing...
Full Time Customer Experience Manager
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 10 days ago
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 10 days ago
Store - PALM BEACH-DELRAY BEACH, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
- Royal Palm Beach, FL (8 miles from West Palm Beach, FL)
- 18 days ago
- Royal Palm Beach, FL (8 miles from West Palm Beach, FL)
- 18 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Senior Director - Client Services
- Jupiter, FL (15 miles from West Palm Beach, FL)
- 20 days ago
- Jupiter, FL (15 miles from West Palm Beach, FL)
- 20 days ago
Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 23 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 23 days ago
Are you passionate about providing exceptional customer service and administrative support? Ameriprise is seeking a Client Service Coordinator to support branch activities, as well as provide...
Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute...
Bookkeeping- customer service -admin
- Hobe Sound, FL (24 miles from West Palm Beach, FL)
- 26 days ago
- Hobe Sound, FL (24 miles from West Palm Beach, FL)
- 26 days ago
un Bookkeeping- customer service -admin (Hobe Sound) Premium Painters 9425 se federal highway Hobe sound compensation: 18 to 21 per hour employment type: experience level: mid level job title:...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 45+ days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 45+ days ago
A Customer Success Manager at 626 manages assigned Customer relationships and works with 626s Field Service Engineers to ensure a successful service event. They are responsible for providing 626s...
Client Service Manager - Water Resources
- West Palm Beach, FL
- 45+ days ago
- West Palm Beach, FL
- 45+ days ago
Job Title - Client Service Manager - Water Resources Location - Minneapolis, MN | Tampa, FL | West Palm Beach, FL Job Type - Hybrid, Onsite ABOUT STANLEY CONSULTANTS Improving Lives Since 1913....
Demographic Data for West Palm Beach, FL
Moving to West Palm Beach, FL? Find some basic demographic data about West Palm Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in West Palm Beach, FL
Highest Education Level
Customer Service Managers in West Palm Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »