Call Center Representative Jobs in West Palm Beach, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Rep - Call Center -Spanish/French speakers
- Jupiter, FL (15 miles from West Palm Beach, FL)
- 1 day ago
- Jupiter, FL (15 miles from West Palm Beach, FL)
- 1 day ago
Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and...
High-Energy Call Center Reps Needed Make on Average 800/week!
- Lake Worth, FL (6 miles from West Palm Beach, FL)
- 1 day ago
- Lake Worth, FL (6 miles from West Palm Beach, FL)
- 1 day ago
Hiring Energetic Phone Reps No Experience Needed We Train! HOURS: MondaySaturday | 10AM6PM Boynton Beach, FL 33435 WHAT YOULL DO: Read from a short, proven script to potential buyers Use...
- Lake Park, FL (5 miles from West Palm Beach, FL)
- 5 days ago
- Lake Park, FL (5 miles from West Palm Beach, FL)
- 5 days ago
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 12 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 12 days ago
A Day in the Life of an Appointment Coordinator Expert: You'll be able to responds to incoming calls to those who have reacted to commercials or advertisements in an attempt to have them visit the...
Client Support Specialist - Greater Miami, FL Area
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 25 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Dental Call Center Representative
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 90+ days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 90+ days ago
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and...
Demographic Data for West Palm Beach, FL
Moving to West Palm Beach, FL? Find some basic demographic data about West Palm Beach, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Palm Beach, FL
Highest Education Level
Call Center Representatives in West Palm Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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