Call Center Representative Jobs in West Palm Beach, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
High-Energy Call Center Reps Needed Make on Average 800/week!
- Lake Worth, FL (6 miles from West Palm Beach, FL)
- 3 days ago
- Lake Worth, FL (6 miles from West Palm Beach, FL)
- 3 days ago
Hiring Energetic Phone Reps No Experience Needed We Train! HOURS: MondaySaturday | 10AM6PM Boynton Beach, FL 33435 WHAT YOULL DO: Read from a short, proven script to potential buyers Use...
- Manalapan, FL (10 miles from West Palm Beach, FL)
- 3 days ago
- Manalapan, FL (10 miles from West Palm Beach, FL)
- 3 days ago
Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call resolution....
- Palm Beach Gardens, FL (5 miles from West Palm Beach, FL)
- 5 days ago
- Palm Beach Gardens, FL (5 miles from West Palm Beach, FL)
- 5 days ago
Client Support Specialist Limitless Solutions Palm Beach Gardens, FL, US 3 days ago Quick Job type Full-time Quick Job description Over the years, we've been recognized for helping our clients...
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 6 days ago
- Delray Beach, FL (18 miles from West Palm Beach, FL)
- 6 days ago
For more information, please visit our webpage at www.delrayeyecare.com The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance....
Call Center Representative (Bilingual)
- West Palm Beach, FL
- 12 days ago
- West Palm Beach, FL
- 12 days ago
Call Center Representative (Bilingual) 22nd Century Technologies, Inc....
Call Center Representative - Bilingual
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 26 days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 26 days ago
A Day in the Life of an Appointment Coordinator Expert: You'll be able to responds to incoming calls to those who have reacted to commercials or advertisements in an attempt to have them visit the...
Dental Call Center Representative
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 90+ days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 90+ days ago
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and...
Demographic Data for West Palm Beach, FL
Moving to West Palm Beach, FL? Find some basic demographic data about West Palm Beach, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Palm Beach, FL
Highest Education Level
Call Center Representatives in West Palm Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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