Customer Service Manager Jobs in Miami, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Franklin Street is currently seeking a Client Services Coordinator to join our team in Atlanta, GA. The ideal candidate must possess 3 years of administrative experience or bachelors degree in a...
Property Manager (Real Estate & Customer Experience, Manager)
- Doral, FL (6 miles from Miami, FL)
- 3 days ago
- Doral, FL (6 miles from Miami, FL)
- 3 days ago
At Prologis, we don't just lead the industrywe define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Davie, FL (21 miles from Miami, FL)
- 4 days ago
- Davie, FL (21 miles from Miami, FL)
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Property Manager (Real Estate & Customer Experience, Manager)
- Miami, FL
- 5 days ago
- Miami, FL
- 5 days ago
At Prologis, we dont just lead the industrywe define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure...
Customer Experience Manager Part Time
- Aventura, FL (12 miles from Miami, FL)
- 6 days ago
- Aventura, FL (12 miles from Miami, FL)
- 6 days ago
Store - FT LAUD-AVENTURA, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Service Lead - Part-Time
- Hollywood, FL (17 miles from Miami, FL)
- 6 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 6 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
French Speaker Health Insurance Customer Service Coordinator
- Coral Gables, FL (5 miles from Miami, FL)
- 6 days ago
- Coral Gables, FL (5 miles from Miami, FL)
- 6 days ago
About us: PayerFusion is a leading healthcare payment solutions provider dedicated to streamlining the insurance claims process and enhancing patient experiences. Our mission is to bridge the gap...
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental...
Part Time Customer EXPERIENCE MANAGER
- Hialeah, FL (7 miles from Miami, FL)
- 7 days ago
- Hialeah, FL (7 miles from Miami, FL)
- 7 days ago
Store - MIA-HIALEAH, FLDeliver a customer centric shopping experience by managing and Part Time qdelivering effective front-end operations and expectations. Lead the omnichannel processes....
CS Customer Service Manager Job Opa Locka, FL
- Opa Locka, FL (9 miles from Miami, FL)
- 8 days ago
- Opa Locka, FL (9 miles from Miami, FL)
- 8 days ago
Website Job Duties and Responsibilities We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
CS Customer Service Manager Job
- Opa Locka, FL (9 miles from Miami, FL)
- 9 days ago
- Opa Locka, FL (9 miles from Miami, FL)
- 9 days ago
Website We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Manager - E-Commerce Miami, FL 33142 Employment Type: Direct Hire Industry: Accounting & Finance Job Number: LI-000033 Branch: AtWork Doral Job Description Job description: Job Summary...
- Hollywood, FL (17 miles from Miami, FL)
- 11 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 11 days ago
Our Opportunity: Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for...
Manager Customer Service III Manager Customer Service III
- Hollywood, FL (17 miles from Miami, FL)
- 12 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 12 days ago
Manager Customer Service III Chewy 3 ( ) Hollywood, FL # 7024850 Position summary one who centers people and customers on every decision. They build durable structures for development and...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Miami, FL
Highest Education Level
Customer Service Managers in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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