Customer Service Manager Jobs in Miami, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Passionate Customer Service Professional Needed. Must Love Pets. Banfield Pet Hospital Dadeland Station Job Description Client Service Coordinator needed for Banfield Pet Hospital in Dadeland...
Senior Manager Customer Support
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 1 hour ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 1 hour ago
Position Overview: We're seeking a proactive and people-focused Customer Support Manager to lead our contact center operations. In this role, you'll manage a team of support representatives, drive...
Customer Service Manager (Coffee Services) Pembroke Park, FL
- Hollywood, FL (17 miles from Miami, FL)
- 5 hours ago
- Hollywood, FL (17 miles from Miami, FL)
- 5 hours ago
Canteen Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by...
Client Service Manager - Network
- Doral, FL (6 miles from Miami, FL)
- 5 hours ago
- Doral, FL (6 miles from Miami, FL)
- 5 hours ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Customer Experience Manager - Victoria's Secret - The Dolphin Mall
- Miami, FL
- 9 hours ago
- Miami, FL
- 9 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service Manager (Coffee Services) Pembroke Park, FL
- Pembroke Park, FL (17 miles from Miami, FL)
- 1 day ago
- Pembroke Park, FL (17 miles from Miami, FL)
- 1 day ago
Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading...
As a Full-Time Customer Service/ Admin at Advantage Golf Cars, you will assist our customers by providing exceptional customer service.. You must be friendly and enthusiastic and dedicated to...
ROLE DESCRIPTION: This is a full-time, in-person role for a Customer Service Manager, located in Miami, FL....
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 6 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 6 days ago
Client Services Coordinator Job ID 217265 Posted 23-Apr-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Fort...
- Miramar, FL (15 miles from Miami, FL)
- 6 days ago
- Miramar, FL (15 miles from Miami, FL)
- 6 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Lead Players Club Representative - Customer Service Lead
- Dania Beach, FL (20 miles from Miami, FL)
- 6 days ago
- Dania Beach, FL (20 miles from Miami, FL)
- 6 days ago
FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach. Working at our casino is about providing the best service and being a great team player! Join our Players Club...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Join an innovative group in the thermal comfort industry! Innovair Corporation (www.innovair.com) a company proudly committed to delivering top-quality air conditioning solutions, is an integral...
- Davie, FL (21 miles from Miami, FL)
- 9 days ago
- Davie, FL (21 miles from Miami, FL)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Miami, FL
Highest Education Level
Customer Service Managers in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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