Customer Service Manager Jobs in Miami, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hollywood, FL (17 miles from Miami, FL)
- 3 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 3 days ago
For 65 years HEICO Corporation, a NYSE traded company, has thrived by serving niche segments of the aviation, defense, space and electronic industries by providing innovative and cost-saving...
- Hallandale, FL (14 miles from Miami, FL)
- 3 days ago
- Hallandale, FL (14 miles from Miami, FL)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Hollywood, FL (17 miles from Miami, FL)
- 6 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 6 days ago
Our Opportunity: Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Hollywood, FL location. The right person will be a people leader,...
- Pembroke Pines, FL (15 miles from Miami, FL)
- 7 days ago
- Pembroke Pines, FL (15 miles from Miami, FL)
- 7 days ago
HKA Enterprises is unable to support C2C. 3 rd party submissions and C2C requests will not be considered for any positions. HKA is working on behalf of Jacobs, and this role is to support Jacobs...
Veterinary Client Service Representative-Manager-Thrive Miami Full-time Thrive Miami promotes collaboration and best-in-class care. The Client Services Manager (CSM) is responsible for providing...
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 9 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 9 days ago
Customer Service Supervisor Skyservice Business Aviation - 3.8 Fort Lauderdale, FL Job Details Full-time Estimated: $45K - $54.7K a year 8 hours ago Benefits Dental insurance Paid time off Vision...
- Cutler Bay, FL (14 miles from Miami, FL)
- 10 days ago
- Cutler Bay, FL (14 miles from Miami, FL)
- 10 days ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
- Miramar, FL (15 miles from Miami, FL)
- 11 days ago
- Miramar, FL (15 miles from Miami, FL)
- 11 days ago
Our team is looking for an MRO Customer Service Manager to join them. You will report to the General Manager and will have an onsite work structure in Miramar, FL....
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") at our Fontainebleau location drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe...
We are seeking a strategic and relationship-driven Customer Experience Manager with a focus on Fundraising to join our team. In this role, you will work closely with our nonprofit customers to...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 16 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 16 days ago
Starting Salary$81,500Reports To:Director of OperationsPurpose and Scope: To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate...
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's...
E-Commerce & Client Services Manager
- Coral Gables, FL (5 miles from Miami, FL)
- 22 days ago
- Coral Gables, FL (5 miles from Miami, FL)
- 22 days ago
E-Commerce & Client Services Manager B V L G A R I is looking for a E-Commerce / Client Services Manager to join its Latin America team! Reporting to the Sr. Director of Operations & Omnichannel,...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Miami, FL
Highest Education Level
Customer Service Managers in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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