Call Center Representative Jobs in Miami, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sales Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL (23 miles from Miami, FL)
- 5 days ago
- Friedman Dental Group
- Plantation, FL (23 miles from Miami, FL)
- 5 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
- Miramar, FL (15 miles from Miami, FL)
- 3 days ago
- Miramar, FL (15 miles from Miami, FL)
- 3 days ago
Call Center Representative Miramar, FL Description Seeking Customer Service Representatives for our client in Plantation, FL and Miramar,FL....
A client of Insight Global is looking for a Client Support Specialist to join their team in Miami, FL. What you can expect on a typical day: Client Support. You will help our clients manage their...
Fantastic growth opportunity for a dynamic, driven, bilingual English/Spanish Banking professional. Global Bank, with its US headquartered in Miami, is looking to hire a Client Support Specialist....
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling...
$17-$18 Temp to Perm Onsite Call Center Rep (English or Bilingual Spanish & English speaking)
- Hollywood, FL (17 miles from Miami, FL)
- 6 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 6 days ago
Center experience with the same company High School diploma Goal-driven and detail oriented...
- Miramar, FL (15 miles from Miami, FL)
- 6 days ago
- Miramar, FL (15 miles from Miami, FL)
- 6 days ago
center experience Strong communication and problem-solving skills Apply Today...
- Miramar, FL (15 miles from Miami, FL)
- 7 days ago
- Miramar, FL (15 miles from Miami, FL)
- 7 days ago
RemX Staffing is assisting a client in Miramar, FL in hiring Call Center Agents to work onsite. Please find details below. 100% ONSITE IN Miramar, FL Contract Position- potential to go longer...
Remote Bilingual Call Center Representative Spanish-English
- Miami, FL
- 7 days ago
- Miami, FL
- 7 days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkRole Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building...
Remote Workcenter experience, must have experience with outbound calls or general sales + Excellent communication skills + Microsoft Office proficient Role Overview: The Lead Nurture Specialist supports enrollment...
Remote WorkCustomer Sales and Service Call Center Representative-Bilingual Spanish
- Miami, FL
- 9 days ago
- Miami, FL
- 9 days ago
Start with the paycheck: Customer Sales and Service Call Center Representative start between $10.00/hr and $20.06/hr. This does not include commissions....
Additional Information Part Time, Pay: $19/hour Job Number 24218647 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Key Biscayne Miami, 455 Grand Bay Drive, Miami,...
Req ID: 314114 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
- Plantation, FL (24 miles from Miami, FL)
- 14 days ago
- Plantation, FL (24 miles from Miami, FL)
- 14 days ago
Bilingual ( English and Spanish) Representatives for our client in Plantation, FL. This position requires you to have great customer service and empathy. Location: Plantation, FL Hours: Must be...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Miami, FL
Highest Education Level
Call Center Representatives in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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