Call Center Representative Jobs in Miami, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sales Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL (23 miles from Miami, FL)
- 4 hours ago
- Friedman Dental Group
- Plantation, FL (23 miles from Miami, FL)
- 4 hours ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
A client of Insight Global is looking for a Client Support Specialist to join their team in Miami, FL. What you can expect on a typical day: Client Support. You will help our clients manage their...
Remote Sales Call Center Specialist ChenMed - 2.7 Miami, FL Job Details Full-time Estimated: $37.3K - $41.3K a year 1 day ago Benefits Opportunities for advancement Qualifications Microsoft...
Remote WorkBilingual Call Center Agent (Onsite)
- Miami Beach, FL (3 miles from Miami, FL)
- 6 days ago
- Miami Beach, FL (3 miles from Miami, FL)
- 6 days ago
Bilingual Call Center Agent (Onsite) 22nd Century Technologies, Inc. Pay rate: $21/hr on w2 United States, Florida, Miami Beach Jun 17, 2025 Title: Bilingual Call Center Agent (Onsite) Duration:...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Miami, FL
- 13 days ago
- Miami, FL
- 13 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote Work$24 Contract/Monthly Call Center Rep
- Hollywood, FL (17 miles from Miami, FL)
- 15 days ago
- Hollywood, FL (17 miles from Miami, FL)
- 15 days ago
RemX is looking for Call Center Reps in Miramar, FL. Location: Fully onsite Pay: $24 Hours: This is for a 3-5 day project that happens monthly, this is NOT a long term contract to hire opportunity...
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkWe are seeking a dedicated and skilled professional to join our team as a Client Service Representative. This role involves managing and resolving client inquiries related to treasury, cash...
- Pembroke Pines, FL (15 miles from Miami, FL)
- 20 days ago
- Pembroke Pines, FL (15 miles from Miami, FL)
- 20 days ago
The Call Center Representative at Grand Fitness is responsible for assisting members with outstanding balances, upselling additional services, recapturing cancelled members, and proactively addressing...
Call Center Agent/Case Manager HybridCDR Health Care Inc.Temporary Miami, Florida, United States OVERVIEW Description CDR Health Care, Inc., is hiring Call Center Agents/Case Managers to provide...
About Us Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its...
Association Banking Client Support Specialist - Ft. Lauderdale, FL
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 30+ days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 30+ days ago
As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members strive to create remarkable...
Call Center Agent / Telemarketer Job Employer Name: Optima Marketing Systems USA LLCSpiderID: 13956311 Location: Miami, FloridaDate Posted: 3/6/2025 Wage:Category: Telemarketing Job Code: Number...
Patient/Client Relations Specialist (Patient Navigator)
- Miami Gardens, FL (13 miles from Miami, FL)
- 45+ days ago
- Miami Gardens, FL (13 miles from Miami, FL)
- 45+ days ago
Cherishing Our Children Since 1977 Helping children and families help themselves to live a better life and build a stronger community. The Center for Family and Child Enrichment (CFCE) is...
Remote Bilingual Call Center Representative Spanish-English
- Miami, FL
- 60+ days ago
- Miami, FL
- 60+ days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkDemographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Miami, FL
Highest Education Level
Call Center Representatives in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Microsoft Outlook
- Verbal Communication
- Investigation
- Interpersonal Skills
- Collaboration
- Spanish
- Microsoft PowerPoint
- English
- Policy Development
- Multitasking
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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