Customer Service Manager Jobs in Lake Mary, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Orlando, FL (15 miles from Lake Mary, FL)
- 3 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 3 days ago
Job description Overview Our client, a leading provider of moving, storage, and logistics services, is seeking a dedicated and detail-oriented Customer Service Coordinator to join their team on a...
Manager, Client Service - MAS East Core
- Maitland, FL (9 miles from Lake Mary, FL)
- 7 hours ago
- Maitland, FL (9 miles from Lake Mary, FL)
- 7 hours ago
ADP is hiring a Client Service Manager for Majors-Core Are you ready to grow your career and lead a team at an established, respected, global company? Are you empathic to client needs, the people...
- Orlando, FL (15 miles from Lake Mary, FL)
- 1 day ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 1 day ago
Position Purpose and Objectives The Client Service Coordinator works directly with clients to initiate and coordinate order receipt, production and delivery. This task involves monitoring project...
- Orlando, FL (15 miles from Lake Mary, FL)
- 1 day ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 1 day ago
Customer Service Manager Job Purpose Job Summary Creates an outstanding customer experience while directing and supervising all functions, duties and activities of the front end....
Senior Vice President, Client Service Manager
- Orlando, FL (15 miles from Lake Mary, FL)
- 1 day ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 1 day ago
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...
- Orlando, FL (15 miles from Lake Mary, FL)
- 2 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 2 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Longwood, FL (3 miles from Lake Mary, FL)
- 2 days ago
- Longwood, FL (3 miles from Lake Mary, FL)
- 2 days ago
As an industry leader in custom storage solutions, we are on the lookout for a dynamic individual to join our administrative and sales team in Longwood, FL. With over 25 years of excellence in...
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible...
PT Customer Experience Manager (Nights & Weekends)
- Orlando, FL (15 miles from Lake Mary, FL)
- 4 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 4 days ago
PT Customer Experience Manager (Nights & Weekends) Michaels Stores - 3.4 Orlando, FL Job Details Part-time Estimated: $28.8K - $38.5K a year 16 hours ago Benefits Health insurance Dental insurance...
- Orlando, FL (15 miles from Lake Mary, FL)
- 5 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 5 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
The Opportunity: The Employee Benefits Small Business Client Service Manager is the primary point of contact for clients and is responsible for supporting and collaborating with the sales team...
Remote Work- Casselberry, FL (7 miles from Lake Mary, FL)
- 10 days ago
- Casselberry, FL (7 miles from Lake Mary, FL)
- 10 days ago
The Customer Service Supervisor is responsible for the planning, organizing, coordination and oversight of the activities of the Customer Service and Meter Services divisions for the City of...
Director Client Services, Ops (Enterprise) Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce....
- Orlando, FL (15 miles from Lake Mary, FL)
- 12 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 12 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
- Deland, FL (15 miles from Lake Mary, FL)
- 13 days ago
- Deland, FL (15 miles from Lake Mary, FL)
- 13 days ago
Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance...
Demographic Data for Lake Mary, FL
Moving to Lake Mary, FL? Find some basic demographic data about Lake Mary, FL below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Lake Mary, FL
Highest Education Level
Customer Service Managers in Lake Mary, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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