Call Center Representative Jobs in Lake Mary, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
Call Center Representative Warm Leads, Easy Closes & High Commissions
- Orlando, FL (15 miles from Lake Mary, FL)
- 5 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 5 days ago
If youre great at talking to people and convincing them dont miss this opportunity! At Valens General Services, we provide warm leads people who have already participated in our promotions and...
Bilingual Call Center Rep - Medical Practice-Florida Based
- Orlando, FL (15 miles from Lake Mary, FL)
- 5 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 5 days ago
JOB TITLE: Remote Call Center Scheduler-Bilingual English and Spanish speaking and writing required. Must be located in Florida. GENERAL SUMMARY OF DUTIES: Answer incoming telephone calls...
The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams....
Opportunity for Passive Income as an ISP Standy Call Center Agent
- Orlando, FL (15 miles from Lake Mary, FL)
- 7 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 7 days ago
Opportunity for Passive Income as an ISP Standy Call Center Agent Connect Choice Solutions image 1 of 1 compensation: $500 monthly employment type: experience level: no experience required job...
Remote WorkNext Gen - Client Support Specialist Next Gen - Client Support Specialist
- Maitland, FL (9 miles from Lake Mary, FL)
- 12 days ago
- Maitland, FL (9 miles from Lake Mary, FL)
- 12 days ago
Next Gen - Client Support Specialist ADP 4.4 ( ) Maitland, FL Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say...
Client Support Specialist Client Support Specialist
- Maitland, FL (9 miles from Lake Mary, FL)
- 12 days ago
- Maitland, FL (9 miles from Lake Mary, FL)
- 12 days ago
Client Support Specialist ADP 4.4 ( ) Maitland, FL Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women are...
- Maitland, FL (9 miles from Lake Mary, FL)
- 12 days ago
- Maitland, FL (9 miles from Lake Mary, FL)
- 12 days ago
Bilingual Client Support Specialist (English/Spanish) ADP 4.4 ( ) Maitland, FL Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive...
Remote Call Center Representative
- Orlando, FL (15 miles from Lake Mary, FL)
- 26 days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 26 days ago
NOW HIRING REMOTE HEALTHCARE CALL CENTER REPS! Project Overview: Supporting Maine State-based Marketplace, Consumer Assistance Center. Provide customer service assistance for the State-run health...
Remote Work$17.00 Per Hour Position range in Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area $16.78 - $22.25 Per hour Call Center Representative- Lake Mary United Solutions Company Occupation: Customer...
Inside Sales Representative - Call Center
- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We...
- Azalea Park, FL (14 miles from Lake Mary, FL)
- 30+ days ago
- Azalea Park, FL (14 miles from Lake Mary, FL)
- 30+ days ago
Call Center sales representatives are the heartbeat of our culture - enthusiastic representatives of our company and advocates for our clients. Our upbeat call center work culture promotes...
Remote Digital Banking Call Center Representative
- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a fully remote 5 month contract....
Remote Work- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
Overview You will be a key ambassador of the Wave Hotel experience, serving as the first point of contact for guests. In this well-rounded role, you will provide intuitive service while assisting...
- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
- Orlando, FL (15 miles from Lake Mary, FL)
- 30+ days ago
Overview Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with...
Demographic Data for Lake Mary, FL
Moving to Lake Mary, FL? Find some basic demographic data about Lake Mary, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lake Mary, FL
Highest Education Level
Call Center Representatives in Lake Mary, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »