Customer Service Manager Jobs in Fort Lauderdale, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager (Coffee Services) Pembroke Park, FL
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 1 hour ago
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 1 hour ago
Canteen Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by...
Client Service Manager - Network
- Doral, FL (24 miles from Fort Lauderdale, FL)
- 1 hour ago
- Doral, FL (24 miles from Fort Lauderdale, FL)
- 1 hour ago
Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...
Customer Experience Manager - Victoria's Secret - The Dolphin Mall
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 5 hours ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 5 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Accounting Customer Support Manager
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 1 day ago
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 1 day ago
About finally Finally is one of America's fastest-growing fintech companies, revolutionizing financial automation for SMBs. Our cutting-edge platform integrates Credit & Banking, Billing &...
Customer Service Manager (Coffee Services) Pembroke Park, FL
- Pembroke Park, FL (7 miles from Fort Lauderdale, FL)
- 1 day ago
- Pembroke Park, FL (7 miles from Fort Lauderdale, FL)
- 1 day ago
Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading...
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 1 day ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 1 day ago
As a Full-Time Customer Service/ Admin at Advantage Golf Cars, you will assist our customers by providing exceptional customer service.. You must be friendly and enthusiastic and dedicated to...
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 2 days ago
- Boca Raton, FL (16 miles from Fort Lauderdale, FL)
- 2 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 4 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 4 days ago
ROLE DESCRIPTION: This is a full-time, in-person role for a Customer Service Manager, located in Miami, FL....
Customer Service Supervisor - Part Time
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 5 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 5 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Client Services Coordinator Job ID 217265 Posted 23-Apr-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Fort...
- Miramar, FL (10 miles from Fort Lauderdale, FL)
- 6 days ago
- Miramar, FL (10 miles from Fort Lauderdale, FL)
- 6 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Lead Players Club Representative - Customer Service Lead
- Dania Beach, FL (4 miles from Fort Lauderdale, FL)
- 6 days ago
- Dania Beach, FL (4 miles from Fort Lauderdale, FL)
- 6 days ago
FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach. Working at our casino is about providing the best service and being a great team player! Join our Players Club...
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 6 days ago
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 6 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Retail Customer Service Supervisor
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
Join an innovative group in the thermal comfort industry! Innovair Corporation (www.innovair.com) a company proudly committed to delivering top-quality air conditioning solutions, is an integral...
Demographic Data for Fort Lauderdale, FL
Moving to Fort Lauderdale, FL? Find some basic demographic data about Fort Lauderdale, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fort Lauderdale, FL
Highest Education Level
Customer Service Managers in Fort Lauderdale, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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