Customer Service Manager Jobs in Fort Lauderdale, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 003020
- Pompano Beach, FL (7 miles from Fort Lauderdale, FL)
- 1 day ago
- Pompano Beach, FL (7 miles from Fort Lauderdale, FL)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 3 days ago
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 3 days ago
For 65 years HEICO Corporation, a NYSE traded company, has thrived by serving niche segments of the aviation, defense, space and electronic industries by providing innovative and cost-saving...
- Hallandale, FL (9 miles from Fort Lauderdale, FL)
- 4 days ago
- Hallandale, FL (9 miles from Fort Lauderdale, FL)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 6 days ago
- Hollywood, FL (7 miles from Fort Lauderdale, FL)
- 6 days ago
Our Opportunity: Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Hollywood, FL location. The right person will be a people leader,...
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 7 days ago
- Pembroke Pines, FL (10 miles from Fort Lauderdale, FL)
- 7 days ago
HKA Enterprises is unable to support C2C. 3 rd party submissions and C2C requests will not be considered for any positions. HKA is working on behalf of Jacobs, and this role is to support Jacobs...
- Wilton Manors, FL (1 mile from Fort Lauderdale, FL)
- 7 days ago
- Wilton Manors, FL (1 mile from Fort Lauderdale, FL)
- 7 days ago
WHO WE ARE Click here to learn more about Broward House! Life-changing work is happening here Join us! Every day at Broward House someone finds healing; someones mind is renewed; hope and health...
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 7 days ago
Veterinary Client Service Representative-Manager-Thrive Miami Full-time Thrive Miami promotes collaboration and best-in-class care. The Client Services Manager (CSM) is responsible for providing...
Customer Service Supervisor Skyservice Business Aviation - 3.8 Fort Lauderdale, FL Job Details Full-time Estimated: $45K - $54.7K a year 8 hours ago Benefits Dental insurance Paid time off Vision...
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 10 days ago
- Delray Beach, FL (23 miles from Fort Lauderdale, FL)
- 10 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
- Miramar, FL (10 miles from Fort Lauderdale, FL)
- 11 days ago
- Miramar, FL (10 miles from Fort Lauderdale, FL)
- 11 days ago
Our team is looking for an MRO Customer Service Manager to join them. You will report to the General Manager and will have an onsite work structure in Miramar, FL....
Client Service Coordinator- 005065
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 13 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 13 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") at our Fontainebleau location drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 13 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 13 days ago
Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe...
Customer Experience Manager - Giving
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 13 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 13 days ago
We are seeking a strategic and relationship-driven Customer Experience Manager with a focus on Fundraising to join our team. In this role, you will work closely with our nonprofit customers to...
Customer Experience Manager - Victoria's Secret - Coral Square - Coral Springs, FL
- Coral Springs, FL (13 miles from Fort Lauderdale, FL)
- 14 days ago
- Coral Springs, FL (13 miles from Fort Lauderdale, FL)
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 15 days ago
- Miami, FL (24 miles from Fort Lauderdale, FL)
- 15 days ago
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...
Demographic Data for Fort Lauderdale, FL
Moving to Fort Lauderdale, FL? Find some basic demographic data about Fort Lauderdale, FL below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Fort Lauderdale, FL
Highest Education Level
Customer Service Managers in Fort Lauderdale, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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