Customer Service Manager Jobs in Delray Beach, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Full-Time Customer Service Supervisor
- Lake Park, FL (24 miles from Delray Beach, FL)
- 3 hours ago
- Lake Park, FL (24 miles from Delray Beach, FL)
- 3 hours ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Service Operations Manager (Night Shift)
- Plantation, FL (22 miles from Delray Beach, FL)
- 4 days ago
- Plantation, FL (22 miles from Delray Beach, FL)
- 4 days ago
Our Opportunity: Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Pharmacy Healthcare Customer Service Operations team! This position will report...
Financial Customer Service Professional
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 5 days ago
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkStore - MIA-Delray Beach, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 8 days ago
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 8 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Palm Beach, FL (15 miles from Delray Beach, FL)
- 8 days ago
- Palm Beach, FL (15 miles from Delray Beach, FL)
- 8 days ago
Job Summary: We are seeking a highly detail-oriented and organized individual to join our team as a Manager - Member Services. In this entry-level manager role, you will serve as an ambassador to...
Store - PALM BEACH-DELRAY BEACH, FL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Registered Financial Customer Service Professional
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 12 days ago
- West Palm Beach, FL (18 miles from Delray Beach, FL)
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkCustomer Service Coordinator Customer Service Coordinator
- Royal Palm Beach, FL (19 miles from Delray Beach, FL)
- 12 days ago
- Royal Palm Beach, FL (19 miles from Delray Beach, FL)
- 12 days ago
Customer Service Coordinator TJX Companies 3.5 ( ) Royal Palm Beach, FL Why you should apply for a job to TJX Companies : 4.5/5 in supportive management 75% say women are treated fairly and...
Manager, Customer Service (Overnight Shift) Manager, Customer Service (Overnight Shift)
- Plantation, FL (22 miles from Delray Beach, FL)
- 12 days ago
- Plantation, FL (22 miles from Delray Beach, FL)
- 12 days ago
Manager, Customer Service (Overnight Shift) Chewy 3 ( ) Plantation, FL # 7081710 Position summary satisfaction. Collaborate cross-functionally to support the deployment of new tools, processes,...
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 12 days ago
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 12 days ago
Job Summary: Leads a cross-capability teams to deliver and sell solid thinking and powerful ideas that meet client objectives. Responsibilities: Leads cross-capability teams to deliver and sells...
- Ft Lauderdale, FL (23 miles from Delray Beach, FL)
- 15 days ago
- Ft Lauderdale, FL (23 miles from Delray Beach, FL)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Full Time Customer Experience Manager
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 19 days ago
- Coral Springs, FL (16 miles from Delray Beach, FL)
- 19 days ago
Store - FT LAUD-CORAL SPRINGS, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Lake Worth, FL (11 miles from Delray Beach, FL)
- 20 days ago
- Lake Worth, FL (11 miles from Delray Beach, FL)
- 20 days ago
Our Company All Ways Caring HomeCare Overview Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall...
Senior Director of Client Services
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 21 days ago
- Fort Lauderdale, FL (23 miles from Delray Beach, FL)
- 21 days ago
Senior Director of Client Services Department: Customer Success Employment Type: Permanent - Full Time Location: Fort Lauderdale Compensation: $150,000 - $170,000 / year Description We are seeking...
Remote WorkDemographic Data for Delray Beach, FL
Moving to Delray Beach, FL? Find some basic demographic data about Delray Beach, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Delray Beach, FL
Highest Education Level
Customer Service Managers in Delray Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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