Customer Service Manager Jobs in Boca Raton, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Senior Manager Customer Support
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 1 hour ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 1 hour ago
Position Overview: We're seeking a proactive and people-focused Customer Support Manager to lead our contact center operations. In this role, you'll manage a team of support representatives, drive...
Customer Service Manager (Coffee Services) Pembroke Park, FL
- Hollywood, FL (23 miles from Boca Raton, FL)
- 5 hours ago
- Hollywood, FL (23 miles from Boca Raton, FL)
- 5 hours ago
Canteen Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by...
About finally Finally is one of America's fastest-growing fintech companies, revolutionizing financial automation for SMBs. Our cutting-edge platform integrates Credit & Banking, Billing &...
Customer Service Manager (Coffee Services) Pembroke Park, FL
- Pembroke Park, FL (24 miles from Boca Raton, FL)
- 1 day ago
- Pembroke Park, FL (24 miles from Boca Raton, FL)
- 1 day ago
Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading...
- Boynton Beach, FL (11 miles from Boca Raton, FL)
- 2 days ago
- Boynton Beach, FL (11 miles from Boca Raton, FL)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 6 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 6 days ago
Client Services Coordinator Job ID 217265 Posted 23-Apr-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Fort...
Lead Players Club Representative - Customer Service Lead
- Dania Beach, FL (20 miles from Boca Raton, FL)
- 6 days ago
- Dania Beach, FL (20 miles from Boca Raton, FL)
- 6 days ago
FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach. Working at our casino is about providing the best service and being a great team player! Join our Players Club...
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 6 days ago
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 6 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
- Boca Raton, FL (3 miles from Boca Raton, FL)
- 8 days ago
- Boca Raton, FL (3 miles from Boca Raton, FL)
- 8 days ago
Are you a Customer Service Manager with experience managing a team and used to working independently?...
Remote WorkBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Health insurance Paid time off Training & development Vision insurance Are you driven by providing...
- Davie, FL (19 miles from Boca Raton, FL)
- 9 days ago
- Davie, FL (19 miles from Boca Raton, FL)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service Lead - Part-Time
- Deerfield Beach, FL (3 miles from Boca Raton, FL)
- 10 days ago
- Deerfield Beach, FL (3 miles from Boca Raton, FL)
- 10 days ago
Customer Service Lead - Part-Time 3.2 3.2 out of 5 stars 3810 W Hillsboro Blvd, Deerfield Beach, FL 33442 If you have strong leadership skills, a friendly, outgoing demeanor, an interest in...
Full Time Customer Experience Manager
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 10 days ago
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 10 days ago
Store - PALM BEACH-DELRAY BEACH, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Retail Customer Service Supervisor
- Lauderhill, FL (15 miles from Boca Raton, FL)
- 11 days ago
- Lauderhill, FL (15 miles from Boca Raton, FL)
- 11 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Boca Raton, FL
Moving to Boca Raton, FL? Find some basic demographic data about Boca Raton, FL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Boca Raton, FL
Highest Education Level
Customer Service Managers in Boca Raton, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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