Customer Service Manager Jobs in Boca Raton, FL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 003020
- Pompano Beach, FL (8 miles from Boca Raton, FL)
- 1 day ago
- Pompano Beach, FL (8 miles from Boca Raton, FL)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Hollywood, FL (23 miles from Boca Raton, FL)
- 2 days ago
- Hollywood, FL (23 miles from Boca Raton, FL)
- 2 days ago
For 65 years HEICO Corporation, a NYSE traded company, has thrived by serving niche segments of the aviation, defense, space and electronic industries by providing innovative and cost-saving...
- Sunrise, FL (16 miles from Boca Raton, FL)
- 5 days ago
- Sunrise, FL (16 miles from Boca Raton, FL)
- 5 days ago
Salary: ~$135K 5 days/week onsite Full-time, staff position Location: Sunrise, FL Were looking for a Customer Service Manager who is passionate about excellence, driven by innovation, and obsessed with...
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 5 days ago
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 5 days ago
Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations. Serve as an advisor to clients, utilizing 2060 Digital resources,...
- Hollywood, FL (23 miles from Boca Raton, FL)
- 6 days ago
- Hollywood, FL (23 miles from Boca Raton, FL)
- 6 days ago
Our Opportunity: Chewy is looking for a Manager, Customer Service to join the best customer service department in America at our Hollywood, FL location. The right person will be a people leader,...
- Wilton Manors, FL (14 miles from Boca Raton, FL)
- 7 days ago
- Wilton Manors, FL (14 miles from Boca Raton, FL)
- 7 days ago
WHO WE ARE Click here to learn more about Broward House! Life-changing work is happening here Join us! Every day at Broward House someone finds healing; someones mind is renewed; hope and health...
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 9 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 9 days ago
Customer Service Supervisor Skyservice Business Aviation - 3.8 Fort Lauderdale, FL Job Details Full-time Estimated: $45K - $54.7K a year 8 hours ago Benefits Dental insurance Paid time off Vision...
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 9 days ago
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 9 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Customer Experience Manager - Victoria's Secret - Coral Square - Coral Springs, FL
- Coral Springs, FL (12 miles from Boca Raton, FL)
- 14 days ago
- Coral Springs, FL (12 miles from Boca Raton, FL)
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 16 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 16 days ago
Starting Salary$81,500Reports To:Director of OperationsPurpose and Scope: To ensure an efficient approach to daily contact center operations, and to provide direction and guidance to subordinate...
Dispatch Customer Service Manager
- Palm Springs, FL (21 miles from Boca Raton, FL)
- 18 days ago
- Palm Springs, FL (21 miles from Boca Raton, FL)
- 18 days ago
Service Manager **Job Category:** Customer Service **Minimum Education Required:** Bachelors **City*:** Palm Springs **Additional Qualifications/Responsibilities:** + Customer service management: 5...
Regional Client Services Director, Employee Benefits
- Sunrise, FL (16 miles from Boca Raton, FL)
- 19 days ago
- Sunrise, FL (16 miles from Boca Raton, FL)
- 19 days ago
The Regional Client Services Director serves as the primary liaison between clients and internal teams, ensuring the successful delivery of products and services. This role requires strong...
- Boynton Beach, FL (11 miles from Boca Raton, FL)
- 20 days ago
- Boynton Beach, FL (11 miles from Boca Raton, FL)
- 20 days ago
Store - BOYNTON BEACH, FLDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 005242
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 24 days ago
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 24 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 30+ days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 30+ days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
Demographic Data for Boca Raton, FL
Moving to Boca Raton, FL? Find some basic demographic data about Boca Raton, FL below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Boca Raton, FL
Highest Education Level
Customer Service Managers in Boca Raton, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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