Call Center Representative Jobs in Boca Raton, FL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sales Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL (19 miles from Boca Raton, FL)
- 4 days ago
- Friedman Dental Group
- Plantation, FL (19 miles from Boca Raton, FL)
- 4 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
- Coral Springs, FL (12 miles from Boca Raton, FL)
- 3 hours ago
- Coral Springs, FL (12 miles from Boca Raton, FL)
- 3 hours ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Bi-lingual Spanish Call Center Representative (on-site)
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 2 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 2 days ago
CALL CENTER REPRESENTATIVE FinBe USA is one of the nation's top automobile loan providers and we are searching for talented professionals with a track record of success within a collections role....
High-Energy Call Center Reps Needed Make on Average 800/week!
- Lake Worth, FL (18 miles from Boca Raton, FL)
- 3 days ago
- Lake Worth, FL (18 miles from Boca Raton, FL)
- 3 days ago
Hiring Energetic Phone Reps No Experience Needed We Train! HOURS: MondaySaturday | 10AM6PM Boynton Beach, FL 33435 WHAT YOULL DO: Read from a short, proven script to potential buyers Use...
- Manalapan, FL (14 miles from Boca Raton, FL)
- 3 days ago
- Manalapan, FL (14 miles from Boca Raton, FL)
- 3 days ago
Handles customer questions with the highest degree of courtesy and professionalism to resolve any customer issues with one call resolution....
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 6 days ago
- Delray Beach, FL (6 miles from Boca Raton, FL)
- 6 days ago
For more information, please visit our webpage at www.delrayeyecare.com The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance....
Call Center Representative (Bilingual)
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 12 days ago
- West Palm Beach, FL (24 miles from Boca Raton, FL)
- 12 days ago
Call Center Representative (Bilingual) 22nd Century Technologies, Inc....
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 18 days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 18 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkBanking Contact Center Representative - Teller
- Sunrise, FL (16 miles from Boca Raton, FL)
- 23 days ago
- Sunrise, FL (16 miles from Boca Raton, FL)
- 23 days ago
Adecco is assisting a local client in the Sunrise area looking for a Banking Contact Center Representative to work a long-term possible temp to perm job. The Banking Contact Center representative...
Part Time Banking Contact Center Representative
- Coral Springs, FL (12 miles from Boca Raton, FL)
- 23 days ago
- Coral Springs, FL (12 miles from Boca Raton, FL)
- 23 days ago
Adecco is assisting a local client in the Coral Springs area looking for a Part-Time Banking Contact Center Representative to work a long-term possible temp to perm job. The Part-Time Banking...
A Day in the Life of an Appointment Coordinator Expert: You'll be able to responds to incoming calls to those who have reacted to commercials or advertisements in an attempt to have them visit the...
Centralized Call Center Associate III - Ortho
- Sunrise, FL (16 miles from Boca Raton, FL)
- 30+ days ago
- Sunrise, FL (16 miles from Boca Raton, FL)
- 30+ days ago
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers,...
Association Banking Client Support Specialist - Ft. Lauderdale, FL
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 30+ days ago
- Fort Lauderdale, FL (16 miles from Boca Raton, FL)
- 30+ days ago
As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members strive to create remarkable...
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and...
Demographic Data for Boca Raton, FL
Moving to Boca Raton, FL? Find some basic demographic data about Boca Raton, FL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Boca Raton, FL
Highest Education Level
Call Center Representatives in Boca Raton, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »