Customer Service Manager Jobs in Marshallton, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa
- Newark, DE (8 miles from Marshallton, DE)
- 20 hours ago
- Newark, DE (8 miles from Marshallton, DE)
- 20 hours ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In Person- BJ's Wholesale Club
- New Castle, DE (7 miles from Marshallton, DE)
- 4 days ago
- New Castle, DE (7 miles from Marshallton, DE)
- 4 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- ZP Group
- West Chester, PA (17 miles from Marshallton, DE)
- 6 days ago
- West Chester, PA (17 miles from Marshallton, DE)
- 6 days ago
Service Management, Sage ERP, International Logistics, Operations Management, Distribution, ERP Systems, Team Leadership, Logistics Coordination...
In Person- Gallagher
- Media, PA (18 miles from Marshallton, DE)
- 7 days ago
- Media, PA (18 miles from Marshallton, DE)
- 7 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Goodwill Keystone Area
- Berwyn, PA (23 miles from Marshallton, DE)
- 10 days ago
- Berwyn, PA (23 miles from Marshallton, DE)
- 10 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
In Person- Horizon Services
- Newark, DE (8 miles from Marshallton, DE)
- 11 days ago
- Newark, DE (8 miles from Marshallton, DE)
- 11 days ago
About the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. Responsibilities: Confer with customers by telephone or in person to provide...
In PersonCustomer Experience Manager, Evenings/Weekends D319/8369
- Michaels Stores
- Wilmington, DE (7 miles from Marshallton, DE)
- 15 days ago
- Wilmington, DE (7 miles from Marshallton, DE)
- 15 days ago
Store - Wilmington, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person- Ambit RD Inc
- Swedesboro, NJ (16 miles from Marshallton, DE)
- 15 days ago
- Swedesboro, NJ (16 miles from Marshallton, DE)
- 15 days ago
Enable accessibility for low vision Open the accessibility menu Skip To Main Content Alert: Beware of Online Recruiting Scams GoPenske Rental Leasing Logistics Candidate Profile Emplois Canadiens...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Media, PA (18 miles from Marshallton, DE)
- 19 days ago
- Media, PA (18 miles from Marshallton, DE)
- 19 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonCustomer Service Coordinator - 3rd Shift
- Penske Truck Leasing
- Swedesboro, NJ (16 miles from Marshallton, DE)
- 19 days ago
- Swedesboro, NJ (16 miles from Marshallton, DE)
- 19 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonWork from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- Capital One
- Wilmington, DE (7 miles from Marshallton, DE)
- 26 days ago
- Wilmington, DE (7 miles from Marshallton, DE)
- 26 days ago
Fluent in Spanish and English Preferred Qualifications: At least 4 years of customer service or call center experience At least 1 year experience working in the financial industry At least 1 year of...
Remote- Excela Health
- Springfield, PA (21 miles from Marshallton, DE)
- 28 days ago
- Springfield, PA (21 miles from Marshallton, DE)
- 28 days ago
HOME TEAMS OUR BURLINGTON CULTURE BENEFITS JOBS Customer Service Lead - Part-Time Keyword Location SEARCH Customer Service Lead - Part-Time Springfield, PA If you have strong leadership skills, a...
In Person- J&J Snack Foods
- Swedesboro, NJ (16 miles from Marshallton, DE)
- 30+ days ago
- Swedesboro, NJ (16 miles from Marshallton, DE)
- 30+ days ago
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products...
In Person- Five Below
- Downingtown, PA (20 miles from Marshallton, DE)
- 30+ days ago
- Downingtown, PA (20 miles from Marshallton, DE)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In Person- Todayz Kidz
- West Chester, PA (17 miles from Marshallton, DE)
- 30+ days ago
- West Chester, PA (17 miles from Marshallton, DE)
- 30+ days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
In PersonDemographic Data for Marshallton, DE
Moving to Marshallton, DE? Find some basic demographic data about Marshallton, DE below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Marshallton, DE
Highest Education Level
Customer Service Managers in Marshallton, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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