Customer Service Manager Jobs in Trumbull, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Area Customer Service Coordinator
- Stamford, CT (22 miles from Trumbull, CT)
- 2 days ago
- Stamford, CT (22 miles from Trumbull, CT)
- 2 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Area Customer Service Coordinator Stamford, CT (onsite)...
In PersonCustomer Service Supervisor - Full Time
- Whole Foods
- Milford, CT (8 miles from Trumbull, CT)
- 4 days ago
- Milford, CT (8 miles from Trumbull, CT)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In Person Full Time- GeBBS Healthcare Solutions, Inc.
- East Haven, CT (17 miles from Trumbull, CT)
- 5 days ago
- East Haven, CT (17 miles from Trumbull, CT)
- 5 days ago
GeBBS Healthcare Solutions is seeking a Director of Client Relationship Management to lead strategic client partnerships across our healthcare revenue cycle management (RCM) services. This role is...
In PersonSr Manager - Customer Service Technology in United States Of America, Connecticut, Orange
- Iberdrola Renewables
- Orange, CT (9 miles from Trumbull, CT)
- 8 days ago
- Orange, CT (9 miles from Trumbull, CT)
- 8 days ago
Sr Manager - Customer Service Technology Department: Information Technology Reports to: Director - IT Technology Location: In Office, Orange CT The base salary range for this position is dependent...
In PersonMulti Site Customer Service Coordinator
- Ricoh
- Stamford, CT (22 miles from Trumbull, CT)
- 13 days ago
- Stamford, CT (22 miles from Trumbull, CT)
- 13 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Trumbull, CT
- 13 days ago
- Trumbull, CT
- 13 days ago
Required Morning, Evening and Weekend Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates...
In Person Full TimeCustomer Experience Manager PT
- Michaels Stores
- Ridgefield, CT (15 miles from Trumbull, CT)
- 14 days ago
- Ridgefield, CT (15 miles from Trumbull, CT)
- 14 days ago
Store - Ridgefield, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Whole Foods Market
- Stamford, CT (22 miles from Trumbull, CT)
- 15 days ago
- Stamford, CT (22 miles from Trumbull, CT)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Shelton, CT (5 miles from Trumbull, CT)
- 20 days ago
- Shelton, CT (5 miles from Trumbull, CT)
- 20 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
Hybrid- North Mill Equipment Finance
- Norwalk, CT (15 miles from Trumbull, CT)
- 20 days ago
- Norwalk, CT (15 miles from Trumbull, CT)
- 20 days ago
Customer Service Manager - $50,000 $65,000 / Annually – hybrid NJ, CT Financial Leasing Company Job Summary The Customer Service Manager leads and supports the customer service team to ensure a highquality...
In PersonCustomer Service Manager Aerospace Manufacturing
- Randstad
- Branford, CT (21 miles from Trumbull, CT)
- 22 days ago
- Branford, CT (21 miles from Trumbull, CT)
- 22 days ago
A premier Custom Aerospace Components Manufacturer in Branford, CT, is seeking a results-driven Customer Service Manager (CSM)....
In Person- Spectrum
- Stamford, CT (22 miles from Trumbull, CT)
- 24 days ago
- Stamford, CT (22 miles from Trumbull, CT)
- 24 days ago
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider...
In Person- Stord
- North Haven, CT (19 miles from Trumbull, CT)
- 30+ days ago
- North Haven, CT (19 miles from Trumbull, CT)
- 30+ days ago
Proficiency in CRM or customer service management tools....
In Person- Gallagher
- Danbury, CT (15 miles from Trumbull, CT)
- 30+ days ago
- Danbury, CT (15 miles from Trumbull, CT)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- Graybar Electric Company, Inc.
- Wallingford, CT (24 miles from Trumbull, CT)
- 30+ days ago
- Wallingford, CT (24 miles from Trumbull, CT)
- 30+ days ago
Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...
In PersonDemographic Data for Trumbull, CT
Moving to Trumbull, CT? Find some basic demographic data about Trumbull, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Trumbull, CT
Highest Education Level
Customer Service Managers in Trumbull, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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