Customer Service Manager Jobs in Stamford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Customer Experience Manager
- Westport, CT (11 miles from Stamford, CT)
- 13 hours ago
- Westport, CT (11 miles from Stamford, CT)
- 13 hours ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Corporate Social Responsibility (CSR) Manager
- Armonk, NY (10 miles from Stamford, CT)
- 1 day ago
- Armonk, NY (10 miles from Stamford, CT)
- 1 day ago
Introduction We are looking for a Corporate Social Responsibility (CSR) Manager in US. This role will be responsible for regional IBM CSR representation and execution of key programs and...
Depot Customer Service Lead $20 hourly
- Stratford, CT (24 miles from Stamford, CT)
- 2 days ago
- Stratford, CT (24 miles from Stamford, CT)
- 2 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Client Services Manager- New Hyde Park, NY
- New Hyde Park, NY (22 miles from Stamford, CT)
- 2 days ago
- New Hyde Park, NY (22 miles from Stamford, CT)
- 2 days ago
Pay Range: 75,000.00- 80,000.00 *Internal Employee Referral Bonus Available The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message...
- Melville, NY (19 miles from Stamford, CT)
- 3 days ago
- Melville, NY (19 miles from Stamford, CT)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Bethel, CT (23 miles from Stamford, CT)
- 3 days ago
- Bethel, CT (23 miles from Stamford, CT)
- 3 days ago
Eaton's IS AER FED division is currently seeking a Customer Service Manager. This position will be located at our Bethel, CT facility....
- Farmingdale, NY (22 miles from Stamford, CT)
- 5 days ago
- Farmingdale, NY (22 miles from Stamford, CT)
- 5 days ago
Pay Range $16.50 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
Customer Service Lead $19 hourly
- Yonkers, NY (19 miles from Stamford, CT)
- 5 days ago
- Yonkers, NY (19 miles from Stamford, CT)
- 5 days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Financial Customer Service Professional
- Fairfield, CT (15 miles from Stamford, CT)
- 5 days ago
- Fairfield, CT (15 miles from Stamford, CT)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkCustomer Service Supervisor - Full Time
- White Plains, NY (11 miles from Stamford, CT)
- 5 days ago
- White Plains, NY (11 miles from Stamford, CT)
- 5 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Retail Customer Service Supervisor
- Levittown, NY (22 miles from Stamford, CT)
- 5 days ago
- Levittown, NY (22 miles from Stamford, CT)
- 5 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- New Hyde Park, NY (22 miles from Stamford, CT)
- 5 days ago
- New Hyde Park, NY (22 miles from Stamford, CT)
- 5 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Customer Experience Manager - Full Time
- Pelham, NY (17 miles from Stamford, CT)
- 6 days ago
- Pelham, NY (17 miles from Stamford, CT)
- 6 days ago
Store - Pelham Manor, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Danbury, CT (22 miles from Stamford, CT)
- 7 days ago
- Danbury, CT (22 miles from Stamford, CT)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Stamford, CT
Moving to Stamford, CT? Find some basic demographic data about Stamford, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Stamford, CT
Highest Education Level
Customer Service Managers in Stamford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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