Customer Service Manager Jobs in Stamford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Cos Cob, CT (2 miles from Stamford, CT)
- 8 hours ago
- Cos Cob, CT (2 miles from Stamford, CT)
- 8 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Stewart Manor, NY (23 miles from Stamford, CT)
- 1 day ago
- Stewart Manor, NY (23 miles from Stamford, CT)
- 1 day ago
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an...
- Tarrytown, NY (16 miles from Stamford, CT)
- 1 day ago
- Tarrytown, NY (16 miles from Stamford, CT)
- 1 day ago
When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power...
Remote WorkFull-Time Customer Service Supervisor
- Nanuet, NY (24 miles from Stamford, CT)
- 1 day ago
- Nanuet, NY (24 miles from Stamford, CT)
- 1 day ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
FT Customer Experience Manager Retail / Balloons
- Commack, NY (20 miles from Stamford, CT)
- 1 day ago
- Commack, NY (20 miles from Stamford, CT)
- 1 day ago
Store - LI-COMMACK, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Deer Park, NY (23 miles from Stamford, CT)
- 1 day ago
- Deer Park, NY (23 miles from Stamford, CT)
- 1 day ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Client Service Coordinator - 002177 in Village of Pelham, NY
- Pelham, NY (17 miles from Stamford, CT)
- 3 days ago
- Pelham, NY (17 miles from Stamford, CT)
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Customer Experience Manager Nanuet NY
- Nanuet, NY (24 miles from Stamford, CT)
- 3 days ago
- Nanuet, NY (24 miles from Stamford, CT)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Brentwood, NY (24 miles from Stamford, CT)
- 5 days ago
- Brentwood, NY (24 miles from Stamford, CT)
- 5 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Crest Nicholson's Eastern Division are...
- Syosset, NY (15 miles from Stamford, CT)
- 5 days ago
- Syosset, NY (15 miles from Stamford, CT)
- 5 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Huntingtn Sta, NY (18 miles from Stamford, CT)
- 5 days ago
- Huntingtn Sta, NY (18 miles from Stamford, CT)
- 5 days ago
About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history,...
Customer Service Administrator
- Garden City, NY (23 miles from Stamford, CT)
- 5 days ago
- Garden City, NY (23 miles from Stamford, CT)
- 5 days ago
Customer Service AdministratorJob Summary:We are seeking a Full time motivated, organized and personable Customer Service Administrator to join our team. The ideal candidate will act as a liaison...
Client Service Coordinator - 002177
- Pelham, NY (17 miles from Stamford, CT)
- 5 days ago
- Pelham, NY (17 miles from Stamford, CT)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
About Us Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client...
FT Customer Experience Manager/Balloons
- Commack, NY (20 miles from Stamford, CT)
- 6 days ago
- Commack, NY (20 miles from Stamford, CT)
- 6 days ago
Store - LI-COMMACK, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Stamford, CT
Moving to Stamford, CT? Find some basic demographic data about Stamford, CT below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Stamford, CT
Highest Education Level
Customer Service Managers in Stamford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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