Customer Service Manager Jobs in Stamford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Westport, CT (11 miles from Stamford, CT)
- 16 hours ago
- Westport, CT (11 miles from Stamford, CT)
- 16 hours ago
Title: Director of Client Services Location: Westport, CT Salary: $120,000 170,000 Contact: Paul Chatlos, ... Our client seeks a Director of Client Services to build and manage a team that works...
- Port Chester, NY (7 miles from Stamford, CT)
- 2 days ago
- Port Chester, NY (7 miles from Stamford, CT)
- 2 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
Client Service Coordinator - 002353
- White Plains, NY (11 miles from Stamford, CT)
- 2 days ago
- White Plains, NY (11 miles from Stamford, CT)
- 2 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Brentwood, NY (24 miles from Stamford, CT)
- 3 days ago
- Brentwood, NY (24 miles from Stamford, CT)
- 3 days ago
We are currently recruiting for a Customer Services Manager to join our Eastern team based in Brentwood, Essex....
- Huntington Station, NY (18 miles from Stamford, CT)
- 4 days ago
- Huntington Station, NY (18 miles from Stamford, CT)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- South Salem, NY (13 miles from Stamford, CT)
- 4 days ago
- South Salem, NY (13 miles from Stamford, CT)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Westbury, NY (18 miles from Stamford, CT)
- 5 days ago
- Westbury, NY (18 miles from Stamford, CT)
- 5 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Melville, NY (19 miles from Stamford, CT)
- 5 days ago
- Melville, NY (19 miles from Stamford, CT)
- 5 days ago
Our Melville Store has an immediate need for a FT Customer Service Manager....
Client Success & Sales Account Manager
- Nanuet, NY (24 miles from Stamford, CT)
- 7 days ago
- Nanuet, NY (24 miles from Stamford, CT)
- 7 days ago
Client Success & Sales Account Manager Retail/Sales $ 57000 - $ 63000 / Year location_on Nanuet, New York work_outline Contract/Temporary favorite_border JOB ON CANDIDATE PORTAL COPY LINK link...
- West Nyack, NY (22 miles from Stamford, CT)
- 7 days ago
- West Nyack, NY (22 miles from Stamford, CT)
- 7 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
PT Customer Experience Manager
- Westport, CT (11 miles from Stamford, CT)
- 8 days ago
- Westport, CT (11 miles from Stamford, CT)
- 8 days ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Commack, NY (20 miles from Stamford, CT)
- 8 days ago
- Commack, NY (20 miles from Stamford, CT)
- 8 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Levittown, NY (22 miles from Stamford, CT)
- 9 days ago
- Levittown, NY (22 miles from Stamford, CT)
- 9 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service Coordinator - Educational Technology
- Rye Brook, NY (7 miles from Stamford, CT)
- 12 days ago
- Rye Brook, NY (7 miles from Stamford, CT)
- 12 days ago
PRIMARY PERFORMANCE RESPONSIBILITIES: Design, implement and coordinate services for K-12 instructional and administrative software solutions. Organizes, prepares and conducts and/or supervises...
Client Service Coordinator - 005229
- Norwalk, CT (7 miles from Stamford, CT)
- 12 days ago
- Norwalk, CT (7 miles from Stamford, CT)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Stamford, CT
Moving to Stamford, CT? Find some basic demographic data about Stamford, CT below.
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Salary for Customer Service Manager Jobs in Stamford, CT
Highest Education Level
Customer Service Managers in Stamford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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