Customer Service Manager Jobs in Milford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Customer Experience Manager
- Westport, CT (16 miles from Milford, CT)
- 13 hours ago
- Westport, CT (16 miles from Milford, CT)
- 13 hours ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Lake Grove, NY (24 miles from Milford, CT)
- 14 hours ago
- Lake Grove, NY (24 miles from Milford, CT)
- 14 hours ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Shelton, CT (8 miles from Milford, CT)
- 18 hours ago
- Shelton, CT (8 miles from Milford, CT)
- 18 hours ago
Seeking a dependable, customer-oriented Customer Service Manager to lead daily front-office and administrative operations in our Connecticut location, near Orange....
- Oxford, CT (15 miles from Milford, CT)
- 2 days ago
- Oxford, CT (15 miles from Milford, CT)
- 2 days ago
Client Services Manager, Simpson Healthcare OVERVIEW Simpson Healthcare, an established scientific agency, has been a dedicated partner to clients in the life sciences industry for over 20 years....
Depot Customer Service Lead $20 hourly
- Stratford, CT (4 miles from Milford, CT)
- 2 days ago
- Stratford, CT (4 miles from Milford, CT)
- 2 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
- Bethel, CT (21 miles from Milford, CT)
- 3 days ago
- Bethel, CT (21 miles from Milford, CT)
- 3 days ago
Eaton's IS AER FED division is currently seeking a Customer Service Manager. This position will be located at our Bethel, CT facility....
- New Haven, CT (9 miles from Milford, CT)
- 4 days ago
- New Haven, CT (9 miles from Milford, CT)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Financial Customer Service Professional
- Fairfield, CT (12 miles from Milford, CT)
- 5 days ago
- Fairfield, CT (12 miles from Milford, CT)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Danbury, CT (24 miles from Milford, CT)
- 7 days ago
- Danbury, CT (24 miles from Milford, CT)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Registered Financial Customer Service Professional
- Fairfield, CT (12 miles from Milford, CT)
- 12 days ago
- Fairfield, CT (12 miles from Milford, CT)
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Milford, CT
- 13 days ago
- Milford, CT
- 13 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Position Overview FCP Euro is looking for a dynamic Manager of Quality and Training to elevate the performance of our Customer Service team and help deliver a world-class experience to every...
MEP/PEP Client Service Manager
- Bridgeport, CT (8 miles from Milford, CT)
- 30+ days ago
- Bridgeport, CT (8 miles from Milford, CT)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Customer Experience Manager (Part Time)
- Brookfield, CT (24 miles from Milford, CT)
- 30+ days ago
- Brookfield, CT (24 miles from Milford, CT)
- 30+ days ago
Store - DANBURY, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Director, Medical & Scientific Communications
- Oxford, CT (15 miles from Milford, CT)
- 45+ days ago
- Oxford, CT (15 miles from Milford, CT)
- 45+ days ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Demographic Data for Milford, CT
Moving to Milford, CT? Find some basic demographic data about Milford, CT below.
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Salary for Customer Service Manager Jobs in Milford, CT
Highest Education Level
Customer Service Managers in Milford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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