Customer Service Manager Jobs in Milford, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Westport, CT (16 miles from Milford, CT)
- 1 hour ago
- Westport, CT (16 miles from Milford, CT)
- 1 hour ago
Title: Director of Client Services Location: Westport, CT Salary: $120,000 170,000 Contact: Paul Chatlos, ... Our client seeks a Director of Client Services to build and manage a team that works...
Customer Service Lead - Part-Time
- Orange, CT (4 miles from Milford, CT)
- 3 days ago
- Orange, CT (4 miles from Milford, CT)
- 3 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
PT Customer Experience Manager
- Westport, CT (16 miles from Milford, CT)
- 7 days ago
- Westport, CT (16 miles from Milford, CT)
- 7 days ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
FT Customer Experience Manager
- Rocky Point, NY (19 miles from Milford, CT)
- 9 days ago
- Rocky Point, NY (19 miles from Milford, CT)
- 9 days ago
FT Customer Experience Manager 3.4 3.4 out of 5 stars Rocky Point, NY Store - LI-ROCKY POINT, NY Deliver a customer centric shopping experience by managing and delivering effective front-end...
Client Service Coordinator - 005229
- Norwalk, CT (21 miles from Milford, CT)
- 11 days ago
- Norwalk, CT (21 miles from Milford, CT)
- 11 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Fairfield, CT (12 miles from Milford, CT)
- 14 days ago
- Fairfield, CT (12 miles from Milford, CT)
- 14 days ago
Visiting Angels of Fairfield Has an Immediate Need for a Client Service Coordinator Join our award winning team, in providing vital home care services to seniors within our community. BENEFITS: +...
- Trumbull, CT (8 miles from Milford, CT)
- 14 days ago
- Trumbull, CT (8 miles from Milford, CT)
- 14 days ago
Key OperatorAt Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been...
Customer Service Supervisor (Front End Support)
- Kings Park, NY (24 miles from Milford, CT)
- 16 days ago
- Kings Park, NY (24 miles from Milford, CT)
- 16 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Scheduling Coordinator / Client Service Supervisor
- Shelton, CT (8 miles from Milford, CT)
- 17 days ago
- Shelton, CT (8 miles from Milford, CT)
- 17 days ago
Requisition #: 205673 Location: Shelton, CT 06484 Category: Client Services Salary: $43,000.00 - $45,000.00 per year Position Details Entry Level Management position Aveanna is looking for a...
- Wilton, CT (20 miles from Milford, CT)
- 17 days ago
- Wilton, CT (20 miles from Milford, CT)
- 17 days ago
Store - WILTON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Stratford, CT (4 miles from Milford, CT)
- 20 days ago
- Stratford, CT (4 miles from Milford, CT)
- 20 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Director, Client Service Risk - Global Digital and AI Risk
- Darien, CT (24 miles from Milford, CT)
- 21 days ago
- Darien, CT (24 miles from Milford, CT)
- 21 days ago
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Danbury, CT (24 miles from Milford, CT)
- 24 days ago
- Danbury, CT (24 miles from Milford, CT)
- 24 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Orange, CT (4 miles from Milford, CT)
- 24 days ago
- Orange, CT (4 miles from Milford, CT)
- 24 days ago
We are looking for a candidate for the newly created position of Customer Service Manager, reporting to the Plant Manager and working closely with the Global Capture Support Team....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Kings Park, NY (24 miles from Milford, CT)
- 26 days ago
- Kings Park, NY (24 miles from Milford, CT)
- 26 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Milford, CT
Moving to Milford, CT? Find some basic demographic data about Milford, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Milford, CT
Highest Education Level
Customer Service Managers in Milford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »