Call Center Representative Jobs in Milford, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Port Jefferson Station, NY (20 miles from Milford, CT)
- 20 days ago
- Port Jefferson Station, NY (20 miles from Milford, CT)
- 20 days ago
Summary The Call Center Representative will be responsible for managing heavy phones with excellent customer service provided....
Contact Center Representative - Remote in Illinois
- Darien, CT (24 miles from Milford, CT)
- 23 days ago
- Darien, CT (24 miles from Milford, CT)
- 23 days ago
Contact Center Representative - Remote in Illinois KO Business Solutions Darien, IL, us 2 days ago Quick Job type Full-time Remote Quick Job description Job Description KO Business Solutions is...
Remote Work- New Haven, CT (9 miles from Milford, CT)
- 30+ days ago
- New Haven, CT (9 miles from Milford, CT)
- 30+ days ago
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered,...
Call Center Representative, Tier 1 - Temporary Assignment
- Wallingford, CT (21 miles from Milford, CT)
- 30+ days ago
- Wallingford, CT (21 miles from Milford, CT)
- 30+ days ago
(CHNCT) is currently seeking four (4) Call Center Representatives, Tier 1. Important: These positions will be filled through selected staffing agencies....
- Norwalk, CT (21 miles from Milford, CT)
- 30+ days ago
- Norwalk, CT (21 miles from Milford, CT)
- 30+ days ago
Client Support Specialist Next Step Acquisitions Norwalk, CT, US Less than 1 hour ago Quick Job type Full-time Quick Job description Over the years, we've been recognized for helping our clients...
- New Haven, CT (9 miles from Milford, CT)
- 60+ days ago
- New Haven, CT (9 miles from Milford, CT)
- 60+ days ago
The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual....
Demographic Data for Milford, CT
Moving to Milford, CT? Find some basic demographic data about Milford, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Milford, CT
Highest Education Level
Call Center Representatives in Milford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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