Customer Service Manager Jobs in Manchester, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator, Corporate
- Glastonbury, CT (4 miles from Manchester, CT)
- 5 hours ago
- Glastonbury, CT (4 miles from Manchester, CT)
- 5 hours ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Manager of Customer Support - Environmental Services (ES)
- Hartford, CT (7 miles from Manchester, CT)
- 6 hours ago
- Hartford, CT (7 miles from Manchester, CT)
- 6 hours ago
Manages the activities of Customer Support Specialists engaged in handling day to day issues regarding the company's service offerings. Interfaces with regulators, customers, sales force and...
Airport Customer Service Supervisor (Breeze) - BDL
- Windsor Locks, CT (13 miles from Manchester, CT)
- 1 day ago
- Windsor Locks, CT (13 miles from Manchester, CT)
- 1 day ago
General information Job Title Airport Customer Service Supervisor (Breeze) - BDL Date Tuesday, July 1, 2025 Entity Unifi Aviation, LLC State Connecticut City Windsor Locks Base Pay Rate: $ 20.35...
Financial Customer Service Professional
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
center experience FINRA series 6 and 63 or higher equivalent licensure A passion for providing quality customer service Desire to engage with customers over the phone Capability to adapt communication...
Registered Financial Customer Service Professional
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Experience Manager - Victoria's Secret - Westfarms VS - Farmington, CT
- Farmington, CT (16 miles from Manchester, CT)
- 2 days ago
- Farmington, CT (16 miles from Manchester, CT)
- 2 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Hartford, CT (7 miles from Manchester, CT)
- 5 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 5 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- South Windsor, CT (5 miles from Manchester, CT)
- 5 days ago
- South Windsor, CT (5 miles from Manchester, CT)
- 5 days ago
Customer Service Manager Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive....
Customer Experience Manager (FT)
- East Hartford, CT (5 miles from Manchester, CT)
- 6 days ago
- East Hartford, CT (5 miles from Manchester, CT)
- 6 days ago
Store - HART-EAST HARTFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Experience Manager (FT)
- Hartford, CT (7 miles from Manchester, CT)
- 7 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 7 days ago
Store - HART-EAST HARTFORD, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
center experience and prior dispatcher experience is preferable....
Customer Service Supervisor / Keyholder
- West Hartford, CT (12 miles from Manchester, CT)
- 14 days ago
- West Hartford, CT (12 miles from Manchester, CT)
- 14 days ago
As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and...
Strategic Customer Success Manager - Public Sector
- Hartford, CT (7 miles from Manchester, CT)
- 21 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 21 days ago
Location:** Remote, United States **Employment Type:** FullTime **Location Type:** Remote **Department** Job Fairs & Work Programs, Skillbridge **Overview** Were not just building better tech....
Demographic Data for Manchester, CT
Moving to Manchester, CT? Find some basic demographic data about Manchester, CT below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Manchester, CT
Highest Education Level
Customer Service Managers in Manchester, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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