Customer Service Manager Jobs in Manchester, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Westfarms VS - Farmington, CT
- Farmington, CT (16 miles from Manchester, CT)
- 6 hours ago
- Farmington, CT (16 miles from Manchester, CT)
- 6 hours ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Hartford, CT (7 miles from Manchester, CT)
- 2 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- South Windsor, CT (5 miles from Manchester, CT)
- 3 days ago
- South Windsor, CT (5 miles from Manchester, CT)
- 3 days ago
Customer Service Manager Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive....
Customer Experience Manager (FT)
- East Hartford, CT (5 miles from Manchester, CT)
- 4 days ago
- East Hartford, CT (5 miles from Manchester, CT)
- 4 days ago
Store - HART-EAST HARTFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Experience Manager (FT)
- Hartford, CT (7 miles from Manchester, CT)
- 4 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 4 days ago
Store - HART-EAST HARTFORD, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Sr Customer Experience Manager
- Hartford, CT (7 miles from Manchester, CT)
- 8 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 8 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
center experience and prior dispatcher experience is preferable....
Customer Service Supervisor / Keyholder
- West Hartford, CT (12 miles from Manchester, CT)
- 12 days ago
- West Hartford, CT (12 miles from Manchester, CT)
- 12 days ago
As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and...
Customer Service Coordinator, Corporate
- Hartford, CT (7 miles from Manchester, CT)
- 16 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 16 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Strategic Customer Success Manager - Public Sector
- Hartford, CT (7 miles from Manchester, CT)
- 18 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 18 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Avon, CT (17 miles from Manchester, CT)
- 24 days ago
- Avon, CT (17 miles from Manchester, CT)
- 24 days ago
Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Hartford, CT (7 miles from Manchester, CT)
- 24 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 24 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Multi Site Customer Service Coordinator
- Windsor, CT (8 miles from Manchester, CT)
- 25 days ago
- Windsor, CT (8 miles from Manchester, CT)
- 25 days ago
Area Customer Service Coordinator Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional...
Demographic Data for Manchester, CT
Moving to Manchester, CT? Find some basic demographic data about Manchester, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Manchester, CT
Highest Education Level
Customer Service Managers in Manchester, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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