Customer Service Manager Jobs in Manchester, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Bristol, CT (22 miles from Manchester, CT)
- 1 day ago
- Bristol, CT (22 miles from Manchester, CT)
- 1 day ago
We’re seeking a proactive and detail-oriented Customer Service Manager to join our team in Bristol, CT....
Client Service Coordinator (Per Diem)
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
- Hartford, CT (7 miles from Manchester, CT)
- 1 day ago
Starting hourly rate $17.00 As needed, can be 4 hours or more depending on shifts 8am-5pm, 10am-7pm, & 12pm-9pm JOB SUMMARY What drives you to do your best every day? How about being a part of a...
- East Hartford, CT (5 miles from Manchester, CT)
- 2 days ago
- East Hartford, CT (5 miles from Manchester, CT)
- 2 days ago
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Customer Service Coordinator (Office, Admin, Intake) - HomeCare
- Wethersfield, CT (8 miles from Manchester, CT)
- 2 days ago
- Wethersfield, CT (8 miles from Manchester, CT)
- 2 days ago
Education: High School Diploma, Associates Degree preferred Experience: Minimum of 1 year recent homecare, healthcare and/or call center experience preferred Skills/Desired attributes: Positive outlook...
Administrator, Customer Service - Device (French Bilingual)
- Hartford, CT (7 miles from Manchester, CT)
- 5 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 5 days ago
The Customer Service Device Administrator supports the Device Capital business and both internal and external customers with all aspects of ordering, invoicing and asset management tracking. Due...
- Springfield, MA (23 miles from Manchester, CT)
- 6 days ago
- Springfield, MA (23 miles from Manchester, CT)
- 6 days ago
Department: Administration Reports to: Administrator FSLA Status: Full-time, Exempt-level Pay Rate: $1,346/week - $1,538/week NOTE: This position is subject to further modification prior to...
- Agawam, MA (21 miles from Manchester, CT)
- 6 days ago
- Agawam, MA (21 miles from Manchester, CT)
- 6 days ago
Customer Service Manager Agawam, MA ( Description OVERVIEW Cadrex is searching for a Customer Service Manager who will be responsible for leading a team of customer service representatives and ensuring...
Supervisor, Customer Service Management
- Hartford, CT (7 miles from Manchester, CT)
- 8 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 8 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkWho we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Retail Customer Service Supervisor
- Berlin, CT (17 miles from Manchester, CT)
- 10 days ago
- Berlin, CT (17 miles from Manchester, CT)
- 10 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Manager Client Service Management
- Hartford, CT (7 miles from Manchester, CT)
- 12 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 12 days ago
Manager Client Service Management CVS Health - 3.2 Hartford, CT Job Details Full-time $54,300 - $159,120 a year 6 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
Customer Service Lead Representative - Remote
- Bloomfield, CT (12 miles from Manchester, CT)
- 12 days ago
- Bloomfield, CT (12 miles from Manchester, CT)
- 12 days ago
As a **Customer Service Lead Representative,** you will be responsible for researching complex, social media customer service issues and collaborating with other internal teams to resolve patient...
Remote WorkSr Lead Customer Experience Manager
- Hartford, CT (7 miles from Manchester, CT)
- 13 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 13 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Supervisor Customer Service - National Remote
- Hartford, CT (7 miles from Manchester, CT)
- 15 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 15 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkWho we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
Demographic Data for Manchester, CT
Moving to Manchester, CT? Find some basic demographic data about Manchester, CT below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Manchester, CT
Highest Education Level
Customer Service Managers in Manchester, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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