Customer Service Manager Jobs in Manchester, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor - Full Time
- Glastonbury, CT (4 miles from Manchester, CT)
- 2 days ago
- Glastonbury, CT (4 miles from Manchester, CT)
- 2 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Hartford, CT (7 miles from Manchester, CT)
- 3 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Avon, CT (17 miles from Manchester, CT)
- 4 days ago
- Avon, CT (17 miles from Manchester, CT)
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Financial Customer Service Professional
- Meriden, CT (20 miles from Manchester, CT)
- 5 days ago
- Meriden, CT (20 miles from Manchester, CT)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkCustomer Experience Manager - Victoria's Secret - Westfarms - Farmington, CT
- Farmington, CT (16 miles from Manchester, CT)
- 5 days ago
- Farmington, CT (16 miles from Manchester, CT)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Registered Financial Customer Service Professional
- Manchester, CT
- 12 days ago
- Manchester, CT
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Hartford, CT (7 miles from Manchester, CT)
- 14 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 14 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote WorkCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Avon, CT (17 miles from Manchester, CT)
- 15 days ago
- Avon, CT (17 miles from Manchester, CT)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Springfield, MA (23 miles from Manchester, CT)
- 15 days ago
- Springfield, MA (23 miles from Manchester, CT)
- 15 days ago
Employment Type: Full time Shift: Day Shift Description: Mercy Medical Center a member of Trinity Health Of New England is looking for a Client Services Coordinator / Front Desk Receptionist to...
- Hartford, CT (7 miles from Manchester, CT)
- 16 days ago
- Hartford, CT (7 miles from Manchester, CT)
- 16 days ago
Our Mission: About us: The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission to build a community of strong,...
Customer Service Administrator
- Enfield, CT (15 miles from Manchester, CT)
- 18 days ago
- Enfield, CT (15 miles from Manchester, CT)
- 18 days ago
Overview Element is seeking a detail-oriented and customer-focused Customer Service Administrator to support our quoting and sales process. This individual will be responsible for preparing and...
- Windsor, CT (8 miles from Manchester, CT)
- 19 days ago
- Windsor, CT (8 miles from Manchester, CT)
- 19 days ago
Job Summary** The Customer Service Manager is responsible for overseeing the daily operations of a customer service team, composed of the SBS CE ChatNow & Intern team with four (4) Supervisor direct...
Customer Care Coordinator - Order Experience I
- Rocky Hill, CT (10 miles from Manchester, CT)
- 19 days ago
- Rocky Hill, CT (10 miles from Manchester, CT)
- 19 days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Customer Service Coordinator (Office, Admin, Intake) - Homecare
- Wethersfield, CT (8 miles from Manchester, CT)
- 26 days ago
- Wethersfield, CT (8 miles from Manchester, CT)
- 26 days ago
Education: High School Diploma, Associates Degree preferred Experience: Minimum of 1 year recent homecare, healthcare and/or call center experience preferred Skills/Desired attributes: Positive outlook...
Retail Customer Service Supervisor
- Springfield, MA (23 miles from Manchester, CT)
- 28 days ago
- Springfield, MA (23 miles from Manchester, CT)
- 28 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Manchester, CT
Moving to Manchester, CT? Find some basic demographic data about Manchester, CT below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Manchester, CT
Highest Education Level
Customer Service Managers in Manchester, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »