Call Center Representative Jobs in Manchester, CT

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-11 of 11 Jobs

Call Center Customer Service Representative-2347912

Waste Management
Windsor, CT (8 miles from Manchester, CT)
7 days ago

Windsor, CT (8 miles from Manchester, CT)
7 days ago

WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WMs largest, most prestigious national customers. SBS serves as the one-stop shop for the largest...

In Person

Call Center Customer Service Representative

Waste Management
Windsor, CT (8 miles from Manchester, CT)
8 days ago

Windsor, CT (8 miles from Manchester, CT)
8 days ago

WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most prestigious national customers. SBS serves as the one-stop shop for the largest...

In Person

Call Center Representative (211 Contact Center Information and referral) - 3rd Shift Hybrid

United Way of Connecticut
Rocky Hill, CT (10 miles from Manchester, CT)
16 days ago

Rocky Hill, CT (10 miles from Manchester, CT)
16 days ago

Hybrid

Call Center Representative (211 Contact Center Specialist Information and referral) First Shift ) - 2nd Shift Hybrid

United Way of Connecticut
Rocky Hill, CT (10 miles from Manchester, CT)
16 days ago

Rocky Hill, CT (10 miles from Manchester, CT)
16 days ago

Hybrid

Administrative Support/Call Center Representative

Aston Carter
Enfield, CT (15 miles from Manchester, CT)
24 days ago

Enfield, CT (15 miles from Manchester, CT)
24 days ago

Hiring for a Customer Service Representative ONSITE in Enfield! Job Description This in-person Customer Service Representative role provides front-line administrative support by handling...

Remote

Call Center Representative

East Hartford, CT (5 miles from Manchester, CT)
26 days ago

East Hartford, CT (5 miles from Manchester, CT)
26 days ago

Job Title: Call Center Representative (Start date of 5/26) Location: 77 Hartland Street, East Hartford, CT 06108 Duration: 3 Months with possibility of extension / conversion to perm Pay Rate: $19.94...

In Person

Bilingual Healthcare Call Center Representative

SALUDOS HISPANOS
East Hartford, CT (5 miles from Manchester, CT)
30+ days ago

East Hartford, CT (5 miles from Manchester, CT)
30+ days ago

Healthcare Call Center Representative to join our team in East Hartford....

In Person

Inbound Call Center Reps - Financial Transfer Agent Dept.

EXL
Hartford, CT (7 miles from Manchester, CT)
30+ days ago

Hartford, CT (7 miles from Manchester, CT)
30+ days ago

Inbound Call Center Reps Location: Onsite, Hartford, CT Shifts: 8 hour shifts Monday - Friday with shifts varying between 8AM EST - 6PM EST Hourly Rate - $19/hr - $24/hr depending upon experience...

In Person

Call Center Representative (211 Contact Center Specialist information and referral) - 1st Shift Hybrid

United Way of Connecticut
Rocky Hill, CT (10 miles from Manchester, CT)
45+ days ago

Rocky Hill, CT (10 miles from Manchester, CT)
45+ days ago

Hybrid

Call Center Representative (211 Contact Center Specialist Crisis) - 3rd Shift Hybrid

United Way of Connecticut
Rocky Hill, CT (10 miles from Manchester, CT)
60+ days ago

Rocky Hill, CT (10 miles from Manchester, CT)
60+ days ago

2-1-1 Crisis Contact Center Specialist Third Shift |Location: Rocky Hill, CT (Hybrid after training) |Schedule: Third Shift | Typically 11:00 PM 7:00 AM |Pay: $24.00 - 26.60/hour + $4.00 shift...

Hybrid

Call Center Representative (211 Contact Center Specialist Crisis) - 2nd Shift Hybrid

United Way of Connecticut
Rocky Hill, CT (10 miles from Manchester, CT)
60+ days ago

Rocky Hill, CT (10 miles from Manchester, CT)
60+ days ago

Hybrid

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Demographic Data for Manchester, CT

Moving to Manchester, CT? Find some basic demographic data about Manchester, CT below.

Median Age

Average Household Income

Home Value vs Household Income in Manchester, CT

Local

National

Total Population

59,720

Number of Businesses

1,424

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Manchester, CT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Manchester, CT offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Manchester, CT

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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