Customer Service Manager Jobs in Hartford, CT

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 21 Jobs

EHRO Customer Service Manager

RTX Corporation
Silver Lane, CT (2 miles from Hartford, CT)
19 hours ago

Silver Lane, CT (2 miles from Hartford, CT)
19 hours ago

What You Will Do: East Hartford Repair Operations (EHRO) is looking to fill an open position as the EHRO Customer Service Manager, leading the customer-facing team here in both CTRP and CTSC....

In Person

Customer Experience Manager FT

Michaels Stores
Southington, CT (16 miles from Hartford, CT)
3 days ago

Southington, CT (16 miles from Hartford, CT)
3 days ago

Store - HART-SOUTHINGTON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

In Person

Customer Success Manager in MI

SS&C Technologies
Windsor, CT (4 miles from Hartford, CT)
7 days ago

Windsor, CT (4 miles from Hartford, CT)
7 days ago

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...

In Person

Director, Client Services

AmTrust Financial Services, Inc.
Southington, CT (16 miles from Hartford, CT)
14 days ago

Southington, CT (16 miles from Hartford, CT)
14 days ago

Overview We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner...

In Person

Customer Service Coordinator (Office, Admin, Administrative) - HomeCare

Hartford HealthCare
Vernon, CT (10 miles from Hartford, CT)
14 days ago

Vernon, CT (10 miles from Hartford, CT)
14 days ago

Care/Call Center experience preferred....

In Person

FT Customer Experience Manager

Michaels Stores
West Springfield, MA (23 miles from Hartford, CT)
14 days ago

West Springfield, MA (23 miles from Hartford, CT)
14 days ago

Store - WEST SPRINGFIELD, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

In Person

Customer Experience Manager

Michaels Stores
Avon, CT (9 miles from Hartford, CT)
14 days ago

Avon, CT (9 miles from Hartford, CT)
14 days ago

Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

In Person

Client Service Manager - Fire Alarm & Sprinkler

Siemens
Cromwell, CT (12 miles from Hartford, CT)
16 days ago

Cromwell, CT (12 miles from Hartford, CT)
16 days ago

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...

Hybrid

Customer Service Lead

BJ's Wholesale Club
West Hartford, CT (5 miles from Hartford, CT)
23 days ago

West Hartford, CT (5 miles from Hartford, CT)
23 days ago

A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...

In Person

Multi Site Customer Service Coordinator

Ricoh
New Britain, CT (10 miles from Hartford, CT)
30+ days ago

New Britain, CT (10 miles from Hartford, CT)
30+ days ago

Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...

In Person

Customer Service Manager

Stop & Shop
Springfield, MA (22 miles from Hartford, CT)
30+ days ago

Springfield, MA (22 miles from Hartford, CT)
30+ days ago

Customer Service Manager 3.3 3.3 out of 5 stars 1600 Boston Road, Springfield, MA 01129 $64,800 - $97,200 a year Stop & Shop 6,345 reviews $64,800 - $97,200 a year Category/Area of Expertise: Retail...

In Person

Supervisor Customer Service

Graybar Electric Company, Inc.
Wallingford, CT (23 miles from Hartford, CT)
30+ days ago

Wallingford, CT (23 miles from Hartford, CT)
30+ days ago

Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...

In Person

Customer Service Manager

AEROFLOW TECHNOLOGIES
Middletown, CT (16 miles from Hartford, CT)
30+ days ago

Middletown, CT (16 miles from Hartford, CT)
30+ days ago

The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships. So, what will you be doing as a Job Title?...

In Person

Supervisor Customer Service

Graybar
Wallingford, CT (23 miles from Hartford, CT)
30+ days ago

Wallingford, CT (23 miles from Hartford, CT)
30+ days ago

Make a difference. As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible. In this role you will: Supervise a customer service...

In Person

Temporary Customer Service Coordinator - 587

COCC
Rocky Hill, CT (8 miles from Hartford, CT)
45+ days ago

Rocky Hill, CT (8 miles from Hartford, CT)
45+ days ago

What we needWe're looking for a temporary Customer Service Coordinator for our electronic forms team, Monday-Friday from 8:30am-4:30pm for around 12 months. This role focuses on an XML project and...

In Person Temporary

View all 21 jobs

Demographic Data for Hartford, CT

Moving to Hartford, CT? Find some basic demographic data about Hartford, CT below.

Median Age

Average Household Income

Home Value vs Household Income in Hartford, CT

Local

National

Total Population

121,461

Number of Businesses

2,985

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Customer Service

aIt takes months to find a customer, one second to lose one.a_x009d_ a Vince Lombardi Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Manager Jobs in Hartford, CT

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Hartford, CT offer the following education background

Bachelor's Degree

38.2%

High School or GED

20.4%

Associate's Degree

14.3%

Master's Degree

12.1%

Vocational Degree or Certification

10.9%

Some College

2.7%

Doctorate Degree

0.9%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Hartford, CT

4-6 years

43.8%

1-2 years

15.7%

2-4 years

15.0%

None

11.8%

10+ years

7.6%

Less than 1 year

4.8%

8-10 years

1.3%

6-8 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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