Customer Service Manager Jobs in Cheshire, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Westfarms VS - Farmington, CT
- Farmington, CT (15 miles from Cheshire, CT)
- 6 hours ago
- Farmington, CT (15 miles from Cheshire, CT)
- 6 hours ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Client Service Director, Medical & Scientific Communications
- Oxford, CT (13 miles from Cheshire, CT)
- 13 hours ago
- Oxford, CT (13 miles from Cheshire, CT)
- 13 hours ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- Hartford, CT (23 miles from Cheshire, CT)
- 2 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Lead - Part-Time
- Orange, CT (16 miles from Cheshire, CT)
- 4 days ago
- Orange, CT (16 miles from Cheshire, CT)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Experience Manager (FT)
- East Hartford, CT (24 miles from Cheshire, CT)
- 4 days ago
- East Hartford, CT (24 miles from Cheshire, CT)
- 4 days ago
Store - HART-EAST HARTFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Customer Experience Manager (FT)
- Hartford, CT (23 miles from Cheshire, CT)
- 4 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 4 days ago
Store - HART-EAST HARTFORD, CTDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Sr Customer Experience Manager
- Hartford, CT (23 miles from Cheshire, CT)
- 8 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 8 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Supervisor / Keyholder
- West Hartford, CT (19 miles from Cheshire, CT)
- 12 days ago
- West Hartford, CT (19 miles from Cheshire, CT)
- 12 days ago
As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and...
- Trumbull, CT (22 miles from Cheshire, CT)
- 14 days ago
- Trumbull, CT (22 miles from Cheshire, CT)
- 14 days ago
Key OperatorAt Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been...
Customer Service Coordinator, Corporate
- Hartford, CT (23 miles from Cheshire, CT)
- 16 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 16 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Scheduling Coordinator / Client Service Supervisor
- Shelton, CT (17 miles from Cheshire, CT)
- 17 days ago
- Shelton, CT (17 miles from Cheshire, CT)
- 17 days ago
Requisition #: 205673 Location: Shelton, CT 06484 Category: Client Services Salary: $43,000.00 - $45,000.00 per year Position Details Entry Level Management position Aveanna is looking for a...
Strategic Customer Success Manager - Public Sector
- Hartford, CT (23 miles from Cheshire, CT)
- 18 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 18 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
- Stratford, CT (21 miles from Cheshire, CT)
- 21 days ago
- Stratford, CT (21 miles from Cheshire, CT)
- 21 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
- Avon, CT (20 miles from Cheshire, CT)
- 24 days ago
- Avon, CT (20 miles from Cheshire, CT)
- 24 days ago
Store - HART-AVON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Orange, CT (16 miles from Cheshire, CT)
- 24 days ago
- Orange, CT (16 miles from Cheshire, CT)
- 24 days ago
We are looking for a candidate for the newly created position of Customer Service Manager, reporting to the Plant Manager and working closely with the Global Capture Support Team....
Demographic Data for Cheshire, CT
Moving to Cheshire, CT? Find some basic demographic data about Cheshire, CT below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Cheshire, CT
Highest Education Level
Customer Service Managers in Cheshire, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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