Customer Service Manager Jobs in Cheshire, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Shelton, CT (17 miles from Cheshire, CT)
- 18 hours ago
- Shelton, CT (17 miles from Cheshire, CT)
- 18 hours ago
Seeking a dependable, customer-oriented Customer Service Manager to lead daily front-office and administrative operations in our Connecticut location, near Orange....
- Oxford, CT (13 miles from Cheshire, CT)
- 2 days ago
- Oxford, CT (13 miles from Cheshire, CT)
- 2 days ago
Client Services Manager, Simpson Healthcare OVERVIEW Simpson Healthcare, an established scientific agency, has been a dedicated partner to clients in the life sciences industry for over 20 years....
Depot Customer Service Lead $20 hourly
- Stratford, CT (21 miles from Cheshire, CT)
- 2 days ago
- Stratford, CT (21 miles from Cheshire, CT)
- 2 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Customer Service Supervisor - Full Time
- Glastonbury, CT (22 miles from Cheshire, CT)
- 2 days ago
- Glastonbury, CT (22 miles from Cheshire, CT)
- 2 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Hartford, CT (23 miles from Cheshire, CT)
- 3 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- New Haven, CT (13 miles from Cheshire, CT)
- 4 days ago
- New Haven, CT (13 miles from Cheshire, CT)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Avon, CT (20 miles from Cheshire, CT)
- 4 days ago
- Avon, CT (20 miles from Cheshire, CT)
- 4 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Financial Customer Service Professional
- Meriden, CT (6 miles from Cheshire, CT)
- 5 days ago
- Meriden, CT (6 miles from Cheshire, CT)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkCustomer Experience Manager - Victoria's Secret - Westfarms - Farmington, CT
- Farmington, CT (15 miles from Cheshire, CT)
- 5 days ago
- Farmington, CT (15 miles from Cheshire, CT)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Registered Financial Customer Service Professional
- Hartford, CT (23 miles from Cheshire, CT)
- 12 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Milford, CT (21 miles from Cheshire, CT)
- 13 days ago
- Milford, CT (21 miles from Cheshire, CT)
- 13 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Washington, CT (22 miles from Cheshire, CT)
- 14 days ago
- Washington, CT (22 miles from Cheshire, CT)
- 14 days ago
Client Service Manager 3.1 3.1 out of 5 stars 10 Titus Rd Ste 5A, Washington Depot, CT 06794 Full-time Gallagher 1,289 reviews Full-time Introduction Indulge your passion for problem-solving and...
- Hartford, CT (23 miles from Cheshire, CT)
- 14 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 14 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERE'S A PLACE FOR YOU HERE...
Remote WorkCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Avon, CT (20 miles from Cheshire, CT)
- 15 days ago
- Avon, CT (20 miles from Cheshire, CT)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Hartford, CT (23 miles from Cheshire, CT)
- 16 days ago
- Hartford, CT (23 miles from Cheshire, CT)
- 16 days ago
Our Mission: About us: The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission to build a community of strong,...
Demographic Data for Cheshire, CT
Moving to Cheshire, CT? Find some basic demographic data about Cheshire, CT below.
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Salary for Customer Service Manager Jobs in Cheshire, CT
Highest Education Level
Customer Service Managers in Cheshire, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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