Call Center Representative Jobs in Cheshire, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative (211 Contact Center Specialist Information and referral or Crisis)
- Rocky Hill, CT (16 miles from Cheshire, CT)
- 3 days ago
- Rocky Hill, CT (16 miles from Cheshire, CT)
- 3 days ago
Job Type Full-time Description 211 Contact Center Specialist - Info & Referral Services We are looking for a patient, empathetic person to serve as a member of the team providing information and...
Customer Call Center Rep PAYS $18/HR East Hartford, CT
- East Hartford, CT (24 miles from Cheshire, CT)
- 5 days ago
- East Hartford, CT (24 miles from Cheshire, CT)
- 5 days ago
Customer Call Center Rep PAYS $18/HR East Hartford, CT Job Poster : Global Channel Management, Inc. Skills:CALL CENTER CUSTOMER SERVICE | Location: East Hartford, Connecticut, United States Of...
Call Center Representative - Bilingual English Spanish
- East Hartford, CT (24 miles from Cheshire, CT)
- 9 days ago
- East Hartford, CT (24 miles from Cheshire, CT)
- 9 days ago
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact....
Room Service Call Center Representative
- New Haven, CT (13 miles from Cheshire, CT)
- 14 days ago
- New Haven, CT (13 miles from Cheshire, CT)
- 14 days ago
Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited...
- Middletown, CT (13 miles from Cheshire, CT)
- 30+ days ago
- Middletown, CT (13 miles from Cheshire, CT)
- 30+ days ago
Center Representative is responsible for providing exceptional customer service to patients, healthcare providers, and other stakeholders....
- New Haven, CT (13 miles from Cheshire, CT)
- 30+ days ago
- New Haven, CT (13 miles from Cheshire, CT)
- 30+ days ago
The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual....
- Newington, CT (15 miles from Cheshire, CT)
- 30+ days ago
- Newington, CT (15 miles from Cheshire, CT)
- 30+ days ago
Prior reception or call center experience preferred Technology: Microsoft Office, basic office machinery, data entry and multi line phone systems....
Call Center Representative - Cardiology
- Middletown, CT (13 miles from Cheshire, CT)
- 60+ days ago
- Middletown, CT (13 miles from Cheshire, CT)
- 60+ days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Demographic Data for Cheshire, CT
Moving to Cheshire, CT? Find some basic demographic data about Cheshire, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cheshire, CT
Highest Education Level
Call Center Representatives in Cheshire, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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