Customer Service Manager Jobs in Broomfield, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager 3095
- Longmont, CO (17 miles from Broomfield, CO)
- 8 hours ago
- Longmont, CO (17 miles from Broomfield, CO)
- 8 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Arvada, CO (8 miles from Broomfield, CO)
- 23 hours ago
- Arvada, CO (8 miles from Broomfield, CO)
- 23 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Boulder, CO (11 miles from Broomfield, CO)
- 1 day ago
- Boulder, CO (11 miles from Broomfield, CO)
- 1 day ago
Company Description Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe...
Senior Customer Success Manager
- Denver, CO (19 miles from Broomfield, CO)
- 1 day ago
- Denver, CO (19 miles from Broomfield, CO)
- 1 day ago
SeniorCustomer Success Manager at DigitalOcean Denver We are seeking a highly skilled customer success manager focused on onboarding with outstanding technical aptitude, exceptional communication...
Associate Customer Success Manager
- Denver, CO (19 miles from Broomfield, CO)
- 1 day ago
- Denver, CO (19 miles from Broomfield, CO)
- 1 day ago
About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the...
Home Care Customer Success Manager
- Denver, CO (19 miles from Broomfield, CO)
- 3 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 3 days ago
Company Description About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven,...
Remote WorkClient Service Coordinator - 001199 in Denver, CO
- Denver, CO (19 miles from Broomfield, CO)
- 3 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 3 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
- Longmont, CO (17 miles from Broomfield, CO)
- 4 days ago
- Longmont, CO (17 miles from Broomfield, CO)
- 4 days ago
Store - LONGMONT, CODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Greenwood Village, CO (19 miles from Broomfield, CO)
- 4 days ago
- Greenwood Village, CO (19 miles from Broomfield, CO)
- 4 days ago
Client Services Coordinator Job ID 216918 Posted 25-Apr-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Greenwood...
- Denver, CO (19 miles from Broomfield, CO)
- 4 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Denver, CO (19 miles from Broomfield, CO)
- 4 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 4 days ago
CUSTOMER RELATIONSHIP MANAGER Location(s) Denver, Colorado Kansas City, Missouri Missoula, Montana Rapid City, South Dakota JOB TITLE: Customer Relationship Manager (CRM) REPORTS TO: Store Manager...
OPENTEXTOpenText is a global leader in information management, where innovation,creativity, and collaboration are the key components of our corporateculture. As a member of our team, you will have...
Treasury Management Account Manager I
- Denver, CO (19 miles from Broomfield, CO)
- 5 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 5 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Customer Service Manager, Airport Customer Experience
- Denver, CO (19 miles from Broomfield, CO)
- 6 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 6 days ago
Location: Denver Intl Apt (DEN-TRML) Additional Locations: None Requisition ID: 78692 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time...
- Denver, CO (19 miles from Broomfield, CO)
- 6 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 6 days ago
From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,...
Demographic Data for Broomfield, CO
Moving to Broomfield, CO? Find some basic demographic data about Broomfield, CO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Broomfield, CO
Highest Education Level
Customer Service Managers in Broomfield, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »