Call Center Representative Jobs in Broomfield, CO
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Englewood, CO (19 miles from Broomfield, CO)
- 4 days ago
- Englewood, CO (19 miles from Broomfield, CO)
- 4 days ago
We're looking for passionate, customer-focused individuals to join our team in Englewood, CO as inbound Member Services Agents! In this role, you'll: Handle inbound calls related to Good Sam...
- Denver, CO (19 miles from Broomfield, CO)
- 7 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 7 days ago
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Denver, CO....
Remote Call Center Representative
- Denver, CO (19 miles from Broomfield, CO)
- 7 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 7 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote Work- Denver, CO (19 miles from Broomfield, CO)
- 8 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 8 days ago
Apply now to join the world of VIBE DINING as a key part of the guest experience! Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call...
Contact Center Representative-Spanish-Bilingual Preferred
- Arvada, CO (8 miles from Broomfield, CO)
- 9 days ago
- Arvada, CO (8 miles from Broomfield, CO)
- 9 days ago
The Contact Center Representative is responsible for providing exceptional service and assistance to members and potential members via telephone to identify their needs and potential cross sell...
Remote Healthcare Call Center Representative
- Denver, CO (19 miles from Broomfield, CO)
- 12 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 12 days ago
Responsibilities for Remote Call Center Representative: Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....
Remote WorkSenior Contact Center Representative - Business Banking Support
- Denver, CO (19 miles from Broomfield, CO)
- 17 days ago
- Denver, CO (19 miles from Broomfield, CO)
- 17 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkEmergency Call Center Specialist (421837)
- Lafayette, CO (7 miles from Broomfield, CO)
- 26 days ago
- Lafayette, CO (7 miles from Broomfield, CO)
- 26 days ago
Emergency Call Center Specialist (421837) 3.9 3.9 out of 5 stars Lafayette, CO 80026 IDR is seeking an Emergency Call Center Specialist join one of our top healthcare clients onsite in Denver, CO....
Laboratory Client Support Specialist
- Denver, CO (19 miles from Broomfield, CO)
- 30+ days ago
- Denver, CO (19 miles from Broomfield, CO)
- 30+ days ago
SEIU Local 105 - $26.86 - $39.39 “May be entitled to translation/bilingual, shift or other wage premiums as governed by the applicable collective bargaining agreement. Please refer to the...
Demographic Data for Broomfield, CO
Moving to Broomfield, CO? Find some basic demographic data about Broomfield, CO below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Broomfield, CO
Highest Education Level
Call Center Representatives in Broomfield, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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