Customer Service Manager Remote & Hybrid Only Jobs in California
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Commercial Lines Client Service Manager (Food & Agriculture)
- Gallagher
- Visalia, CA
- 18 hours ago
- Visalia, CA
- 18 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital...
RemoteCustomer Success Manager (Spanish Speaking)
- Orchard Robotics
- Washington, CA
- 5 days ago
- Washington, CA
- 5 days ago
Customer Success Manager (Spanish Speaking) Orchard Robotics Sales & Business Development, Customer Service California, USA USD 105k-145k / year + Equity Posted on May 27, 2026 Apply now Location...
RemoteSenior Customer Success Manager, Strategic
- Rippling
- San Francisco, CA
- 7 days ago
- San Francisco, CA
- 7 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
RemoteCustomer Success Manager, Toronto Based
- Rippling
- San Francisco, CA
- 8 days ago
- San Francisco, CA
- 8 days ago
About Rippling Rippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform. By connecting every business...
Remote HybridProduct Manager (Customer Service Tools)
- Prosper Marketplace Inc
- San Francisco, CA
- 10 days ago
- San Francisco, CA
- 10 days ago
Your role in our mission As Product Manager for the Agent Platform, you'll help shape the in-house tooling our frontline agents use to serve customers. The platform brings customer data and agent...
HybridSenior Manager, Client Services - Remote - Nationwide
- Vituity
- Sacramento, CA
- 13 days ago
- Sacramento, CA
- 13 days ago
Remote, Nationwide Seeking Senior Manager, Client Services Everybody Has A Role To Play In Transforming Healthcare If you want to be part of changing healthcare to better serve patients, you are...
RemoteCustomer Support Manager - Core
- Rippling
- San Francisco, CA
- 15 days ago
- San Francisco, CA
- 15 days ago
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
RemoteGlobal Head of Customer Support (Remote, USA - East/Central Time Zone)
- Teamviewer
- Los Angeles, CA
- 17 days ago
- Los Angeles, CA
- 17 days ago
TeamViewer provides a leading Digital Workplace platform that connects people with technology-enabling, improving and automating digital processes to make work work better. Our software solutions...
RemoteClient Service Manager Trainee - Achieve July 2026
- Arthur J Gallagher & Co.
- Glendale, CA
- 19 days ago
- Glendale, CA
- 19 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
HybridManager, Client Services - Emergency Medicine - Remote - Nationwide
- Vituity
- Sacramento, CA
- 20 days ago
- Sacramento, CA
- 20 days ago
Remote, Nationwide Seeking Manager, Client Services Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives....
Remote. • Follow up on all written correspondence and escalate to customer service manager on duty as necessary. • Coordinate and follow up with other departments to ensure problem resolution, and work together...
RemoteLos Angeles Client Service Manager - Water, Wastewater
- Brown and Caldwell
- Los Angeles, CA
- 26 days ago
- Los Angeles, CA
- 26 days ago
BC is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Los Angeles market for water and wastewater engineering and consulting services. As a Client Service...
HybridSenior Client Service Manager (Water/ Wastewater/ Infrastructure)
- Brown and Caldwell
- Los Angeles, CA
- 28 days ago
- Los Angeles, CA
- 28 days ago
We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. This role is designed for an experienced relationship...
HybridBright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational...
RemoteAssociate Commercial Lines Client Service Manager
- Gallagher
- Walnut Creek, CA
- 30+ days ago
- Walnut Creek, CA
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridDemographic Data for California
Moving to California? Find some basic demographic data about California below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in California
Highest Education Level
Customer Service Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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