Customer Service Manager Jobs in Walnut Creek, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Richmond, CA (17 miles from Walnut Creek, CA)
- 11 hours ago
- Richmond, CA (17 miles from Walnut Creek, CA)
- 11 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Training Manager Customer Service
- Alameda, CA (13 miles from Walnut Creek, CA)
- 1 day ago
- Alameda, CA (13 miles from Walnut Creek, CA)
- 1 day ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses...
Senior Customer Success Manager
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
SeniorCustomer Success Manager at DigitalOcean San Francisco We are seeking a highly skilled customer success manager focused on onboarding with outstanding technical aptitude, exceptional...
Associate Customer Success Manager
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
About the team/role As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the...
- Oakland, CA (10 miles from Walnut Creek, CA)
- 2 days ago
- Oakland, CA (10 miles from Walnut Creek, CA)
- 2 days ago
Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine...
Dispatcher / Customer Service / Admin
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 2 days ago
- South San Francisco, CA (24 miles from Walnut Creek, CA)
- 2 days ago
We're hiring a friendly, high-energy Customer Service / Dispatcher to join our team. Dispatcher / Customer Service / Admin must have a diverse skill set; well-organized person who can manage...
- Berkeley, CA (10 miles from Walnut Creek, CA)
- 2 days ago
- Berkeley, CA (10 miles from Walnut Creek, CA)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- San Leandro, CA (11 miles from Walnut Creek, CA)
- 3 days ago
- San Leandro, CA (11 miles from Walnut Creek, CA)
- 3 days ago
Customer Service Supervisor Call Center & Customer Service $ 55240 - $ 62400 / Year location_on San Leandro, California work_outline Direct Hire favorite_border JOB ON CANDIDATE PORTAL COPY LINK...
Director of Client Services and Solutions Consulting
- San Mateo, CA (24 miles from Walnut Creek, CA)
- 3 days ago
- San Mateo, CA (24 miles from Walnut Creek, CA)
- 3 days ago
Vibe Talent is partnering with a leading technical consulting firm to find an experienced Director of Client Services to join their team. This is a high-impact role for a strategic leader who...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 4 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 4 days ago
Director of Client Services - Bay Area (Cloud & Software Consulting) We're hiring on behalf of a cutting-edge consultancy that supports global clients from Fortune 500 giants to fast-scaling...
Client Success Manager - Hospital Solutions
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
Client Success Manager - Hospital Solutions San Francisco, CA or Remote (PST timezone preferred) Doximity is transforming the healthcare industry. Join our mission to help every physician be more...
- Hayward, CA (13 miles from Walnut Creek, CA)
- 5 days ago
- Hayward, CA (13 miles from Walnut Creek, CA)
- 5 days ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
Retail Customer Service Supervisor
- Daly City, CA (23 miles from Walnut Creek, CA)
- 5 days ago
- Daly City, CA (23 miles from Walnut Creek, CA)
- 5 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Security Client Services Manager
- Oakland, CA (10 miles from Walnut Creek, CA)
- 5 days ago
- Oakland, CA (10 miles from Walnut Creek, CA)
- 5 days ago
Become a Security Client Services Manager at GardaWorld! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer...
- Oakland, CA (10 miles from Walnut Creek, CA)
- 6 days ago
- Oakland, CA (10 miles from Walnut Creek, CA)
- 6 days ago
From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,...
Demographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Walnut Creek, CA
Highest Education Level
Customer Service Managers in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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