Customer Service Manager Jobs in Walnut Creek, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Coordinator, Part Time
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 7 hours ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 7 hours ago
Client Services Coordinator, Part Time 2.7 2.7 out of 5 stars San Francisco, CA 94110 $26 - $35 an hour - Part-time Ethos Veterinary Health 121 reviews $26 - $35 an hour - Part-time Client Service...
Customer Service Coordinator - $24 -$26/hr
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
Classification: Non-Exempt We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
Who we are The problem : Every minute matters in fire response. As climate change amplifies the intensity of wildfireswith longer fire seasons, dryer fuels, and faster windsnew ignitions spread...
Delivery Drivers , CSR , Managers
- Danville, CA (9 miles from Walnut Creek, CA)
- 3 days ago
- Danville, CA (9 miles from Walnut Creek, CA)
- 3 days ago
Delivery Drivers, CSR, Managers Full-time Job Category Org: Store Customer Service Rep Job Description The applicant will be required to take deliveries. A clean driving record is required. A...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 3 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service Manager (Route Manager) Fremont, CA
- Fremont, CA (21 miles from Walnut Creek, CA)
- 3 days ago
- Fremont, CA (21 miles from Walnut Creek, CA)
- 3 days ago
Canteen Schedule: Monday - Friday, 6am - 2:30pm Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to...
Family Office Client Service Manager
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
Apply Job Type Full-time Description Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all...
- San Mateo, CA (24 miles from Walnut Creek, CA)
- 5 days ago
- San Mateo, CA (24 miles from Walnut Creek, CA)
- 5 days ago
Customer Service Manager Customer Service Manager San Mateo, CA San Mateo Store Job Type Full-time Description Responsible for the oversight, leadership and achievement for the sales floor and obtaining...
Assistant Client Service Manager
- Oakland, CA (10 miles from Walnut Creek, CA)
- 5 days ago
- Oakland, CA (10 miles from Walnut Creek, CA)
- 5 days ago
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team...
Full Time Customer Service Manager
- Dublin, CA (13 miles from Walnut Creek, CA)
- 6 days ago
- Dublin, CA (13 miles from Walnut Creek, CA)
- 6 days ago
Store - BAY-DUBLIN, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Coordinator Full Time
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 6 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 6 days ago
American Airlines is seeking Full Time Customer Service Coordinator at the San Francisco International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective...
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
- Concord, CA (9 miles from Walnut Creek, CA)
- 8 days ago
- Concord, CA (9 miles from Walnut Creek, CA)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Part Time
- Union City, CA (18 miles from Walnut Creek, CA)
- 8 days ago
- Union City, CA (18 miles from Walnut Creek, CA)
- 8 days ago
Store - BAY-UNION CITY, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Walnut Creek, CA
Highest Education Level
Customer Service Managers in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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