Customer Service Manager Jobs in Santa Monica, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Personal Lines Client Service Manager - Premier Team
- Woodland Hills, CA (12 miles from Santa Monica, CA)
- 18 hours ago
- Woodland Hills, CA (12 miles from Santa Monica, CA)
- 18 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Carson, CA (18 miles from Santa Monica, CA)
- moments ago
- Carson, CA (18 miles from Santa Monica, CA)
- moments ago
Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and...
Airport Customer Service Supervisor - LGB
- Long Beach, CA (18 miles from Santa Monica, CA)
- 4 hours ago
- Long Beach, CA (18 miles from Santa Monica, CA)
- 4 hours ago
General information Job Title Airport Customer Service Supervisor - LGB Date Monday, June 30, 2025 Entity Unifi Aviation, LLC State California City Long Beach Base Pay Rate: $ 20.50 Full/Part Time...
Customer Experience Manager - Victoria's Secret - Topanga - Canoga Park, CA
- Canoga Park, CA (14 miles from Santa Monica, CA)
- 3 days ago
- Canoga Park, CA (14 miles from Santa Monica, CA)
- 3 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Service-Admin Assistant
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 4 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 4 days ago
un Customer Service-Admin Assistant (palms) Miller & Desatnik Management MOTOR near PALMS compensation: TBD employment type: experience level: entry level job title: Customer Service-Admin...
Customer Service Supervisor, Retail Banking (Harbor City, CA)
- Harbor City, CA (18 miles from Santa Monica, CA)
- 5 days ago
- Harbor City, CA (18 miles from Santa Monica, CA)
- 5 days ago
Salary Range: $23.27 - $34.90 ( Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards. ) Posting Date: June 26,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Chatsworth, CA (19 miles from Santa Monica, CA)
- 5 days ago
- Chatsworth, CA (19 miles from Santa Monica, CA)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Warehouse Customer Service Team Lead
- Carson, CA (18 miles from Santa Monica, CA)
- 8 days ago
- Carson, CA (18 miles from Santa Monica, CA)
- 8 days ago
Warehouse Customer Service Team Lead Shift/Schedule: Schedule Details: Mon-Friday 8am-4:30pm Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! Find your future at...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 8 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 8 days ago
Customer Experience Manager compensation: $20-$30/hour (Part-time) We're looking for a warm, proactive, and customer-obsessed Customer Experience Manager to ensure every client interaction is...
- Malibu, CA (12 miles from Santa Monica, CA)
- 10 days ago
- Malibu, CA (12 miles from Santa Monica, CA)
- 10 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Retail Customer Service Supervisor
- Simi Valley, CA (24 miles from Santa Monica, CA)
- 11 days ago
- Simi Valley, CA (24 miles from Santa Monica, CA)
- 11 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service Lead CA, Job 368.25
- Mission Hills, CA (17 miles from Santa Monica, CA)
- 12 days ago
- Mission Hills, CA (17 miles from Santa Monica, CA)
- 12 days ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Client Service Manager, (Professional Revenue Cycle) Cedars-Sinai Medical Center
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 13 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 13 days ago
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's "Best Hospitals 2024-25" rankings, and it's all...
Client Service Manager, (Professional Revenue Cycle)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 15 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 15 days ago
Align yourself with an organization that has a reputation for excellence. Cedars-Sinai was tied for #1 in California in U.S. News & World Report's 'Best Hospitals 2024-25' rankings, and it's all...
Demographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Santa Monica, CA
Highest Education Level
Customer Service Managers in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »