Customer Service Analyst Jobs in Santa Monica, CA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Customer Experience Analyst - Enterprise Strategy, Agile
- Torrance, CA (16 miles from Santa Monica, CA)
- 14 hours ago
- Torrance, CA (16 miles from Santa Monica, CA)
- 14 hours ago
Our Automotive client is seeking a Customer Experience Analyst! This role is Hybrid (onsite 4 days a week) in Torrance, 40 hours/week, ongoing. You will support the clients Experience Design...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
Now Hiring: Client Support Analyst Location: Los Angeles, CA 90025 Schedule: Monday Friday, 8:00 AM 5:00 PM Pay: $19 $21 per hour, DOE (Depending on Experience) About the Role: A client in Los...
Analyst - Customer Service and Support Analytics
- Santa Monica, CA
- 6 days ago
- Santa Monica, CA
- 6 days ago
About Tala Tala is on a mission to unleash the economic power of the Global Majority the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
? Now Hiring: Client Support Analyst ? Location: Los Angeles, CA 90025? Schedule: Monday Friday, 8:00 AM 5:00 PM? Pay: $19 $21 per hour, DOE (Depending on Experience) About the Role: U.S. Legal...
Demographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Santa Monica, CA
Highest Education Level
Customer Service Analysts in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mobile Device Management
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Service Management
- Customer Success
- Call Center Management
- Order Processing
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- Administrative Skills
- Account Management
- Retail
- Finance
- Customer Relations
- Salesforce
- High School Diploma
- Telephone Skills
- Troubleshooting
- Process Improvement
- Auditing
- Customer Relationship Management
- Punctual
- Conflict Resolution
- Documentation
- Reporting
- Collaboration
- Filing
- Inventory Management
- Multitasking
- Microsoft PowerPoint
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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