Call Center Representative Jobs in Santa Monica, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Medical Call Center Representative
- Long Beach, CA (18 miles from Santa Monica, CA)
- 9 hours ago
- Long Beach, CA (18 miles from Santa Monica, CA)
- 9 hours ago
Job Title: Medical Call Center Representative Schedule: Monday - Friday; 8am-5pm ( onsite in Long Beach, CA ) About Us: Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 hours ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 hours ago
We're sorry the job you are trying to apply for has been filled. Maybe you would like to consider the Categories below : Be the First to Apply view Previous slide view Next Slide Las Vegas/Reno...
IB Temporary - Medical Call Center Representative
- El Segundo, CA (8 miles from Santa Monica, CA)
- 5 days ago
- El Segundo, CA (8 miles from Santa Monica, CA)
- 5 days ago
IB Temporary - Medical Call Center Representative ImmunityBio medical insurance, paid time off, 401(k), retirement plan United States, California, El Segundo Aug 12, 2025 Company Overview ImmunityBio...
Bilingual French-Canadian Call Center Representative
- Torrance, CA (16 miles from Santa Monica, CA)
- 7 days ago
- Torrance, CA (16 miles from Santa Monica, CA)
- 7 days ago
Were seeking a customer-focused, bilingual French-Canadian & English (REQUIRED) Call Center Representative to join our team!...
Call Center Representative - Downtown LA (weekend graveyard)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 7 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 7 days ago
Being a Call Center Representative offers flexible scheduling....
Medical Office Call Center Representative
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 days ago
Work Location : In person Crear una alerta de empleo para esta busqueda Call Center Representative Los Angeles, California, United States Crear...
Member Service Advisor (Call Center Representative)
- Hawthorne, CA (11 miles from Santa Monica, CA)
- 12 days ago
- Hawthorne, CA (11 miles from Santa Monica, CA)
- 12 days ago
As a Member Service Advisor, you'll be at the heart of our call center operations, providing seamless support to our valued members....
Dental Call Center Representative University of Southern California (USC)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
The Call Center Representative is responsible for posting notes in client records, scheduling and confirming follow up appointments....
Call Center Representative (PSR)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 14 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Call Center Representative - Pre-30 Day Collector
- Van Nuys, CA (10 miles from Santa Monica, CA)
- 14 days ago
- Van Nuys, CA (10 miles from Santa Monica, CA)
- 14 days ago
WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a...
Dental Call Center Representative
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 days ago
The Call Center Representative is responsible for posting notes in client records, scheduling and confirming follow up appointments....
Healthcare Call Center Representative- Thousand Oaks
- Westlake Village, CA (22 miles from Santa Monica, CA)
- 18 days ago
- Westlake Village, CA (22 miles from Santa Monica, CA)
- 18 days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
Call Center Representative De La Pena Eye Clinic Commerce
- Cty of Cmmrce, CA (19 miles from Santa Monica, CA)
- 21 days ago
- Cty of Cmmrce, CA (19 miles from Santa Monica, CA)
- 21 days ago
Inceptions, triages and routes all incoming calls and emails, schedules patients according to the physician's schedule and template. Conveys messages documented within the patient's account to the...
Client Support Specialist - Greater Los Angeles, CA Area
- Pasadena, CA (22 miles from Santa Monica, CA)
- 23 days ago
- Pasadena, CA (22 miles from Santa Monica, CA)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 27 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 27 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Demographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Santa Monica, CA
Highest Education Level
Call Center Representatives in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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