Customer Service Manager Jobs in Santa Clara, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- San Jose, CA (3 miles from Santa Clara, CA)
- 13 hours ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 13 hours ago
Job Title Customer Support Supervisor Amadeus Hospitality is seeking a highly motivated and experienced Customer Support Supervisor to lead a team of support professionals responsible for...
Client Service Director - Water/Wastewater
- Santa Clara, CA
- 14 hours ago
- Santa Clara, CA
- 14 hours ago
Kennedy Jenks is seeking a dynamic Client Service Director with strong client relationships, a proven track record, team-building capabilities, and business leadership skills to drive the growth...
About the Company: GreenWaste ® has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our...
Customer Relations Manager - Menlo Park, CA
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our...
Enterprise, Customer Success Manager
- Belmont, CA (22 miles from Santa Clara, CA)
- 2 days ago
- Belmont, CA (22 miles from Santa Clara, CA)
- 2 days ago
Say hello to opportunities. Its not everyday that you consider starting a new career. Were RingCentral, and were happy that someone as talented as you is considering this role. First, a little...
Remote WorkCustomer Service Manager (Route Manager) Fremont, CA
- Fremont, CA (14 miles from Santa Clara, CA)
- 3 days ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 3 days ago
Canteen Schedule: Monday - Friday, 6am - 2:30pm Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to...
Senior Staff Product Manager, Customer Support (Mailchimp)
- Mountain View, CA (7 miles from Santa Clara, CA)
- 5 days ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 5 days ago
Intuit, the global technology platform dedicated to powering prosperity, is seeking a dynamic Senior Staff Product Manager to spearhead Customer Support strategy and execution within its Mailchimp...
Customer Experience Manager - Part Time - Closing Shifts
- Mountain View, CA (7 miles from Santa Clara, CA)
- 6 days ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 6 days ago
Store - BAY-MOUNTAIN VIEW, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Part Time Customer Service Manager
- Livermore, CA (20 miles from Santa Clara, CA)
- 6 days ago
- Livermore, CA (20 miles from Santa Clara, CA)
- 6 days ago
Store - BAY-LIVERMORE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- San Jose, CA (3 miles from Santa Clara, CA)
- 7 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 7 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Client Service Manager Trainee - Achieve July 2024
- San Jose, CA (3 miles from Santa Clara, CA)
- 8 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 8 days ago
Client Service Manager Trainee - Achieve July 2024 Gallagher - 3.1 San Jose, CA Job Details Full-time $37,500 - $73,000 a year 10 hours ago Benefits Paid parental leave Health savings account...
Customer Experience Manager - Part Time
- Union City, CA (18 miles from Santa Clara, CA)
- 8 days ago
- Union City, CA (18 miles from Santa Clara, CA)
- 8 days ago
Store - BAY-UNION CITY, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager (Associate Care) Fremont, CA
- Fremont, CA (14 miles from Santa Clara, CA)
- 8 days ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 8 days ago
Schedule: Monday - Friday, 6am - 2:30pm Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity Growth. Opportunity. Excellence. Canteen brings break time to...
Customer Experience Manager - Victoria's Secret - Valley Fair - Santa Clara, CA
- Santa Clara, CA
- 11 days ago
- Santa Clara, CA
- 11 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 days ago
Store - S.JOS-WESTGATE, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Santa Clara, CA
Highest Education Level
Customer Service Managers in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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