Customer Service Manager Jobs in Santa Clara, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hayward, CA (23 miles from Santa Clara, CA)
- 2 days ago
- Hayward, CA (23 miles from Santa Clara, CA)
- 2 days ago
About the Role Pay Range: $60,000 to $80,000 Currently, the position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers, and associates. To manage...
Client Services Manager (Bilingual - Spanish/English)
- Palo Alto, CA (12 miles from Santa Clara, CA)
- 2 days ago
- Palo Alto, CA (12 miles from Santa Clara, CA)
- 2 days ago
TO BE CONSIDERED FOR THIS ROLE, PLEASE SEND YOUR COVER LETTER AND RESUME DIRECTLY TO .... About the Role Kara is seeking a dedicated and compassionate Client Services Manager to act as a crucial...
Customer Service Lead CA, Job 391.25
- San Jose, CA (3 miles from Santa Clara, CA)
- 2 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 2 days ago
$20.00- $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in...
Senior Manager of Customer Support
- Foster City, CA (22 miles from Santa Clara, CA)
- 3 days ago
- Foster City, CA (22 miles from Santa Clara, CA)
- 3 days ago
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy...
ORDR is looking for an enterprise level Customer Success Manager (CSM) who is responsible for developing customer relationships that promote retention, and revenue growth via CSQLs to drive...
Remote WorkSenior Customer Success Manager
- Redwood City, CA (17 miles from Santa Clara, CA)
- 8 days ago
- Redwood City, CA (17 miles from Santa Clara, CA)
- 8 days ago
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content,...
- San Jose, CA (3 miles from Santa Clara, CA)
- 9 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 9 days ago
Job Posting Start Date 06-21-2025 Job Posting End Date 09-29-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative...
PT Customer Experience Manager
- Los Altos, CA (10 miles from Santa Clara, CA)
- 9 days ago
- Los Altos, CA (10 miles from Santa Clara, CA)
- 9 days ago
Store - SPARKS, NVDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
Senior Customer Success Manager
- Palo Alto, CA (12 miles from Santa Clara, CA)
- 9 days ago
- Palo Alto, CA (12 miles from Santa Clara, CA)
- 9 days ago
Responsibilities We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast. In this role, you will be involved in working with...
- San Jose, CA (3 miles from Santa Clara, CA)
- 10 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 10 days ago
The Customer Service Supervisor is responsible for providing a productive and motivating working environment while ensuring all company policies and procedures are followed. This role is...
Customer Service Lead CA, Job 374.25
- Cupertino, CA (8 miles from Santa Clara, CA)
- 10 days ago
- Cupertino, CA (8 miles from Santa Clara, CA)
- 10 days ago
$20.00 - $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Part time Customer service manager
- San Jose, CA (3 miles from Santa Clara, CA)
- 11 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 11 days ago
Store - JAX-RIVERPLACE, FLPlan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests....
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a...
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Santa Clara, CA
Highest Education Level
Customer Service Managers in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »