Customer Service Manager Jobs in Santa Clara, CA

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 26 Jobs

Customer Service Manager

Hobby Lobby
Morgan Hill, CA (21 miles from Santa Clara, CA)
20 hours ago

Morgan Hill, CA (21 miles from Santa Clara, CA)
20 hours ago

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....

In Person

Customer Service Coordinator Manufacturing Operations

HireTeq
Fremont, CA (14 miles from Santa Clara, CA)
1 day ago

Fremont, CA (14 miles from Santa Clara, CA)
1 day ago

Requirements High school diploma or equivalent (Associate degree preferred) 3 5 years of customer service experience in a manufacturing environment. Strong knowledge of Microsoft Office (Outlook,...

In Person

Customer Experience Manager, gTech Ads

Google
Sunnyvale, CA (4 miles from Santa Clara, CA)
5 days ago

Sunnyvale, CA (4 miles from Santa Clara, CA)
5 days ago

Minimum Qualifications Bachelors degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Experience in customer...

In Person

Full-Time Customer Service Supervisor

Kohls Illinois, Inc.
Campbell, CA (5 miles from Santa Clara, CA)
5 days ago

Campbell, CA (5 miles from Santa Clara, CA)
5 days ago

About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...

In Person Full Time

Customer Service Manager

Whole Foods Market
Cupertino, CA (8 miles from Santa Clara, CA)
5 days ago

Cupertino, CA (8 miles from Santa Clara, CA)
5 days ago

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...

In Person

Customer Service Lead NC, CA Job 238.26

Dunn-Edwards Corporation
Hayward, CA (23 miles from Santa Clara, CA)
7 days ago

Hayward, CA (23 miles from Santa Clara, CA)
7 days ago

$20.00 - $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...

In Person

Senior Manager, Customer Care Global Services

NVIDIA
Santa Clara, CA
8 days ago

Santa Clara, CA
8 days ago

We are looking for a Global Services Leader of Customer Care operations for NVIDIAs Compute and Networking portfolio. This role focuses on delivering reliable, high-quality experiences to...

In Person

Customer Experience Manager

Granite Construction Inc
Santa Clara, CA
10 days ago

Santa Clara, CA
10 days ago

Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our...

In Person

Customer Service Lead - Part-Time

Burlington
Milpitas, CA (8 miles from Santa Clara, CA)
16 days ago

Milpitas, CA (8 miles from Santa Clara, CA)
16 days ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

In Person Part Time

Client Service Coordinator, SAGE

Ethos Veterinary Health
Campbell, CA (5 miles from Santa Clara, CA)
20 days ago

Campbell, CA (5 miles from Santa Clara, CA)
20 days ago

Specialty Client Service Coordinator - SAGE Campbell About Us: Sage Campbell specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure...

In Person Full Time

Manager, Customer Service

Santaclara Family Health Plan
San Jose, CA (3 miles from Santa Clara, CA)
20 days ago

San Jose, CA (3 miles from Santa Clara, CA)
20 days ago

FLSA Status: Exempt Department: Customer Service Reports To: Director, Customer Service GENERAL DESCRIPTION OF POSITION The Manager of Customer Service provides day-to-day leadership and...

In Person

CS Client Relations Manager Job

Atlantic Aviation FBO Inc
San Jose, CA (3 miles from Santa Clara, CA)
28 days ago

San Jose, CA (3 miles from Santa Clara, CA)
28 days ago

The Client Relations Manager (CRM) is a pivotal role responsible for curating and delivering exceptional customer experiences and driving business growth for Atlantic Aviation. This position...

In Person

FT Customer Experience Manager

Michaels Stores
Livermore, CA (20 miles from Santa Clara, CA)
30+ days ago

Livermore, CA (20 miles from Santa Clara, CA)
30+ days ago

Store - BAY-LIVERMORE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

In Person

Summer Camp HQ (Admin and Customer Service) - Cupertino

Steve & Kate's Camp
Monte Vista, CA (8 miles from Santa Clara, CA)
30+ days ago

Monte Vista, CA (8 miles from Santa Clara, CA)
30+ days ago

Location: 1170 Yorkshire Dr, Cupertino, CA 95014 Camp Dates: 6/15 - 8/7 (additionally, one weekend to set up and one weekend to breakdown) Camp Hours: 8:00 am - 6:00 pm (actual shifts will vary)...

In Person

Client Service Manager

Wilson Sonsini Goodrich & Rosati, Professional Corporation
Palo Alto, CA (12 miles from Santa Clara, CA)
30+ days ago

Palo Alto, CA (12 miles from Santa Clara, CA)
30+ days ago

Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial...

Hybrid

View all 26 jobs

Demographic Data for Santa Clara, CA

Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.

Median Age

Average Household Income

Home Value vs Household Income in Santa Clara, CA

Local

National

Total Population

128,103

Number of Businesses

4,592

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Customer Service

aIt takes months to find a customer, one second to lose one.a_x009d_ a Vince Lombardi Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Manager Jobs in Santa Clara, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Santa Clara, CA offer the following education background

Bachelor's Degree

38.2%

High School or GED

20.4%

Associate's Degree

14.3%

Master's Degree

12.1%

Vocational Degree or Certification

10.9%

Some College

2.7%

Doctorate Degree

0.9%

Some High School

0.5%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Santa Clara, CA

4-6 years

43.8%

1-2 years

15.7%

2-4 years

15.0%

None

11.8%

10+ years

7.6%

Less than 1 year

4.8%

8-10 years

1.3%

6-8 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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