Customer Service Manager Jobs in Santa Clara, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager - Water/Wastewater
- Kennedy/Jenks Consultants
- Santa Clara, CA
- 1 hour ago
- Santa Clara, CA
- 1 hour ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our...
Hybrid- Nestle International
- Fremont, CA (14 miles from Santa Clara, CA)
- 1 hour ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 1 hour ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
In Person- Nestle International
- Fremont, CA (14 miles from Santa Clara, CA)
- 1 hour ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 1 hour ago
Foods you love. Brands you trust. And a career that empowers you to grow. At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio...
In Person- Hobby Lobby
- Morgan Hill, CA (21 miles from Santa Clara, CA)
- 22 hours ago
- Morgan Hill, CA (21 miles from Santa Clara, CA)
- 22 hours ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonCustomer Service Coordinator Manufacturing Operations
- HireTeq
- Fremont, CA (14 miles from Santa Clara, CA)
- 1 day ago
- Fremont, CA (14 miles from Santa Clara, CA)
- 1 day ago
Requirements High school diploma or equivalent (Associate degree preferred) 3 5 years of customer service experience in a manufacturing environment. Strong knowledge of Microsoft Office (Outlook,...
In PersonCustomer Experience Manager, gTech Ads
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 5 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 5 days ago
Minimum Qualifications Bachelors degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Experience in customer...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Campbell, CA (5 miles from Santa Clara, CA)
- 5 days ago
- Campbell, CA (5 miles from Santa Clara, CA)
- 5 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full Time- Whole Foods Market
- Cupertino, CA (8 miles from Santa Clara, CA)
- 5 days ago
- Cupertino, CA (8 miles from Santa Clara, CA)
- 5 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonCustomer Service Lead NC, CA Job 238.26
- Dunn-Edwards Corporation
- Hayward, CA (23 miles from Santa Clara, CA)
- 7 days ago
- Hayward, CA (23 miles from Santa Clara, CA)
- 7 days ago
$20.00 - $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
In PersonSenior Manager, Customer Care Global Services
- NVIDIA
- Santa Clara, CA
- 8 days ago
- Santa Clara, CA
- 8 days ago
We are looking for a Global Services Leader of Customer Care operations for NVIDIAs Compute and Networking portfolio. This role focuses on delivering reliable, high-quality experiences to...
In Person- Granite Construction Inc
- Santa Clara, CA
- 11 days ago
- Santa Clara, CA
- 11 days ago
Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Milpitas, CA (8 miles from Santa Clara, CA)
- 16 days ago
- Milpitas, CA (8 miles from Santa Clara, CA)
- 16 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeClient Service Coordinator, SAGE
- Ethos Veterinary Health
- Campbell, CA (5 miles from Santa Clara, CA)
- 20 days ago
- Campbell, CA (5 miles from Santa Clara, CA)
- 20 days ago
Specialty Client Service Coordinator - SAGE Campbell About Us: Sage Campbell specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure...
In Person Full Time- Santaclara Family Health Plan
- San Jose, CA (3 miles from Santa Clara, CA)
- 21 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 21 days ago
FLSA Status: Exempt Department: Customer Service Reports To: Director, Customer Service GENERAL DESCRIPTION OF POSITION The Manager of Customer Service provides day-to-day leadership and...
In PersonCS Client Relations Manager Job
- Atlantic Aviation FBO Inc
- San Jose, CA (3 miles from Santa Clara, CA)
- 28 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 28 days ago
The Client Relations Manager (CRM) is a pivotal role responsible for curating and delivering exceptional customer experiences and driving business growth for Atlantic Aviation. This position...
In PersonDemographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Santa Clara, CA
Highest Education Level
Customer Service Managers in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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