Call Center Representative Jobs in Santa Clara, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service/Call Center Representative
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 22 hours ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 22 hours ago
Ideal Candidate: Looking for an energetic, highly customer-centric individual who thrives in fast-paced environments. Experience in medical devices is preferred, but candidates from hospitality or...
- Pleasanton, CA (21 miles from Santa Clara, CA)
- 4 days ago
- Pleasanton, CA (21 miles from Santa Clara, CA)
- 4 days ago
Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...
- Pleasanton, CA (21 miles from Santa Clara, CA)
- 6 days ago
- Pleasanton, CA (21 miles from Santa Clara, CA)
- 6 days ago
Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The...
Customer Relations Associate Part Time
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
- Redwood City, CA (17 miles from Santa Clara, CA)
- 19 days ago
- Redwood City, CA (17 miles from Santa Clara, CA)
- 19 days ago
Contact Center Agent (Redwood City, CA) This position requires you to work 100% onsite at corporate HQ located in Redwood City, CA for the first 90 days during training period * Summary: Customer...
Client Support Specialist - Greater San Jose, CA Area
- Los Gatos, CA (8 miles from Santa Clara, CA)
- 23 days ago
- Los Gatos, CA (8 miles from Santa Clara, CA)
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Fraud Call Center Representative
- San Jose, CA (3 miles from Santa Clara, CA)
- 28 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 28 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Santa Clara, CA
Highest Education Level
Call Center Representatives in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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