Customer Service Manager Jobs in Santa Ana, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Global Customer Service Manager (f/m/d)
- Freudenberg
- City of Industry, CA (20 miles from Santa Ana, CA)
- 19 hours ago
- City of Industry, CA (20 miles from Santa Ana, CA)
- 19 hours ago
Working at Freudenberg: We will wow your world! Responsibilities: Lead and manage the customer service team handling B2B customers; manage order to cash process Oversee order management, pricing...
In PersonPart Time Customer Experience Manager
- Michaels
- Brea, CA (12 miles from Santa Ana, CA)
- 1 day ago
- Brea, CA (12 miles from Santa Ana, CA)
- 1 day ago
Store - La Brea, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- Astrophysics
- City of Industry, CA (20 miles from Santa Ana, CA)
- 1 day ago
- City of Industry, CA (20 miles from Santa Ana, CA)
- 1 day ago
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical...
In PersonCustomer Service Manager with Consumer Packaged Goods(CPG)
- Accede LLC
- Brea, CA (12 miles from Santa Ana, CA)
- 4 days ago
- Brea, CA (12 miles from Santa Ana, CA)
- 4 days ago
Job Role: Customer Service Manager with Consumer Packaged Goods(CPG) Job Location : Brea, CA Job Type : Full Time - Hybrid We are looking for the position of "Customer Service Manager with Consumer...
In Person- Whole Foods Market
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 5 days ago
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 5 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- ANDURIL INDUSTRIES
- Costa Mesa, CA (5 miles from Santa Ana, CA)
- 6 days ago
- Costa Mesa, CA (5 miles from Santa Ana, CA)
- 6 days ago
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Ontario, CA (24 miles from Santa Ana, CA)
- 8 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeP.T. Customer Experience Manager
- Michaels Stores
- Tustin, CA (2 miles from Santa Ana, CA)
- 10 days ago
- Tustin, CA (2 miles from Santa Ana, CA)
- 10 days ago
Store - LA-TUSTIN/JAMBOREE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Michaels Stores
- Irvine, CA (6 miles from Santa Ana, CA)
- 11 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 11 days ago
Store - LA-IRVINE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonCustomer Service Coordinator/ Temp 3-6 months only
- Kelly Services
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 11 days ago
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 11 days ago
Customer Service Coordinator/ Temp 3-6 months only Apply Now Applied To save a job sign in or get started Job ID: 10233788 Posted today Back Garden Grove, CA, US Office High School or equivalent...
In Person TemporaryCustomer Support Manager - Americas
- Tomra Systems ASA
- Irvine, CA (6 miles from Santa Ana, CA)
- 11 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 11 days ago
Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming...
In Person- OneUnited Bank
- Compton, CA (23 miles from Santa Ana, CA)
- 12 days ago
- Compton, CA (23 miles from Santa Ana, CA)
- 12 days ago
Customer Service Manager OneUnited Bank - 2.6 Compton, CA Job Details $25.50 - $27.00 an hour 4 hours ago Qualifications Staff supervision Managing retail teams Full Job Description Customer Service...
In Person- Garden Grove, CA (5 miles from Santa Ana, CA)
- 13 days ago
- Garden Grove, CA (5 miles from Santa Ana, CA)
- 13 days ago
Customer Service Coordinator Location: Garden Grove Pay Rate: $21/hour Position Summary The Customer Service Coordinator supports the Customer Service team through high-volume administrative...
In Person- TJX
- Chino, CA (18 miles from Santa Ana, CA)
- 13 days ago
- Chino, CA (18 miles from Santa Ana, CA)
- 13 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonSales Account Leader/ Customer Service Representative
- Precision Castparts Corp.
- South Gate, CA (23 miles from Santa Ana, CA)
- 20 days ago
- South Gate, CA (23 miles from Santa Ana, CA)
- 20 days ago
Sales Account Leader/ Customer Service Representative 3.0 3.0 out of 5 stars South Gate, CA 90280 $96,000 - $120,000 a year - Full-time Precision Castparts Corp. 424 reviews $96,000 - $120,000 a...
In PersonDemographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Santa Ana, CA
Highest Education Level
Customer Service Managers in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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