Call Center Representative Jobs in Santa Ana, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Support Specialist - Newport Beach, CA
- Newport Beach, CA (10 miles from Santa Ana, CA)
- 1 day ago
- Newport Beach, CA (10 miles from Santa Ana, CA)
- 1 day ago
Are you Smart, Driven + Pretty Damn Cool? Tangram is looking for extraordinary people to join our industry-leading team that keeps defining the future of interior environments. An inspirational...
Bilingual Call Center Representative
- Whittier, CA (20 miles from Santa Ana, CA)
- 2 days ago
- Whittier, CA (20 miles from Santa Ana, CA)
- 2 days ago
We are hiring a Bilingual Call Center Representative....
- Long Beach, CA (23 miles from Santa Ana, CA)
- 3 days ago
- Long Beach, CA (23 miles from Santa Ana, CA)
- 3 days ago
Requirements Minimum 2 years of customer service or call center experience, preferably in a financial institution....
Client Relations Specialist - CA FMS
- Orange, CA (2 miles from Santa Ana, CA)
- 3 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 3 days ago
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants ability to manage their care, and provide customer...
Care Center Representative (Call Center Representative Bilingual
- Irvine, CA (6 miles from Santa Ana, CA)
- 3 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 3 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Irvine, CA (6 miles from Santa Ana, CA)
- 5 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 5 days ago
Care Center Representative (Call Center Representative) to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person....
- Irvine, CA (6 miles from Santa Ana, CA)
- 9 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 9 days ago
Client Relations Specialist ASG National Irvine, CA, US Hace 3 dias Quick Tipo de contrato A tiempo completo Quick Descripcion del trabajo Looking for a sales career where you control your income?...
Remote Work- Pomona, CA (17 miles from Santa Ana, CA)
- 17 days ago
- Pomona, CA (17 miles from Santa Ana, CA)
- 17 days ago
" The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries...
- Anaheim, CA (9 miles from Santa Ana, CA)
- 20 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 20 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Graveyard HR Call Center Associate $22 per hour
- Commerce, CA (24 miles from Santa Ana, CA)
- 21 days ago
- Commerce, CA (24 miles from Santa Ana, CA)
- 21 days ago
Graveyard HR Call Center Associate $22 per hour 6131 Telegraph Rd, Commerce, CA 90040, USA Req #2411 Monday, June 9, 2025 Commerce Casino is the world's largest card casino offering more than 200...
BDC Administrator/Call Center Representative
- Tustin, CA (2 miles from Santa Ana, CA)
- 22 days ago
- Tustin, CA (2 miles from Santa Ana, CA)
- 22 days ago
Dealership: L0719 DCH Tustin Acura DCH Tustin Acura Now Hiring: BDC Administrator/Call Center Representative Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH...
PBX & Emergency Response Operator / Call Center - OC Hospital
- Irvine, CA (6 miles from Santa Ana, CA)
- 22 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 22 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
- Chino, CA (18 miles from Santa Ana, CA)
- 28 days ago
- Chino, CA (18 miles from Santa Ana, CA)
- 28 days ago
Are you ready to deliver top-notch customer service while handling a variety of calls? Join our dynamic team and engage in a rewarding role where no two days are the same. Coordinate airbags...
Customer Service- Call Center Agent (Bilingual)
- Irvine, CA (6 miles from Santa Ana, CA)
- 30+ days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 30+ days ago
Customer Service- Call Center Agent (Bilingual) Capgemini Government Solutions View Employer's ProfileFOLLOW EMPLOYER Yesterday Dept of Homeland Security Unspecified Unspecified Business - Support...
Member Contact Center Representative II
- Downey, CA (20 miles from Santa Ana, CA)
- 30+ days ago
- Downey, CA (20 miles from Santa Ana, CA)
- 30+ days ago
Customer Service and/or call center experience, previous experience as a team lead, ability to work as a team, knowledge of MS Word, Excel, and Outlook....
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Santa Ana, CA
Highest Education Level
Call Center Representatives in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Typing
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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