Call Center Representative Jobs in Santa Ana, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Lynwood, CA (23 miles from Santa Ana, CA)
- 8 hours ago
- Lynwood, CA (23 miles from Santa Ana, CA)
- 8 hours ago
We are hiring Call Center Agents. RESPONSIBILITIES: * Handle up to 100 calls per day. * Enter orders in the system, via phones, e-mail and fax. * Look up SKU's and giving ETA's. * Interact with...
- Orange, CA (2 miles from Santa Ana, CA)
- 15 hours ago
- Orange, CA (2 miles from Santa Ana, CA)
- 15 hours ago
Position Description: The Client Relations Specialist completes tasks under the direction of the Account Manager for the Financial Management Services program in CA. The Client Relations...
- Brea, CA (12 miles from Santa Ana, CA)
- 1 day ago
- Brea, CA (12 miles from Santa Ana, CA)
- 1 day ago
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through...
Call Center Specialist - Work From Home
- South Gate, CA (23 miles from Santa Ana, CA)
- 3 days ago
- South Gate, CA (23 miles from Santa Ana, CA)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkWestern Growers Family of Companies Careers - Call Center Representative l
- Irvine, CA (6 miles from Santa Ana, CA)
- 6 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 6 days ago
If you're looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we're looking for you. At Pinnacle Claims Management,...
- Pomona, CA (17 miles from Santa Ana, CA)
- 7 days ago
- Pomona, CA (17 miles from Santa Ana, CA)
- 7 days ago
" The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries...
- Orange, CA (2 miles from Santa Ana, CA)
- 7 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 7 days ago
Skilled in developing and executing strategic plans to optimize call center operations and support organizational goals....
Job Details Job Location: Flex CA Office - Santa Ana, CA Position Type: Full Time Salary Range: $18.00 - $18.00 Hourly Job Category: Admin - Clerical Description POSITION SUMMARY The Customer...
- Anaheim, CA (9 miles from Santa Ana, CA)
- 15 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 15 days ago
Call Center Representative Pay Range: $20 - $25 / Hour Schedule: 8:00 am - 5:00 pm M-F Location: Anaheim Duties and Responsibilities: Take customer calls and provide accurate, satisfactory answers to...
Luxury Toilet Repair & Call Center Agent
- Ontario, CA (24 miles from Santa Ana, CA)
- 18 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 18 days ago
JOB TITLE: Luxury Toilet Repair & Call Center Agent DEPARTMENT: After Sales Service REPORTS TO: WSME / Management EFFECTIVE DATE: 4/24/2024 MAJOR FUNCTION: Performs tasks in the after sales...
Call Center Representative / Customer Service
- Stanton, CA (8 miles from Santa Ana, CA)
- 18 days ago
- Stanton, CA (8 miles from Santa Ana, CA)
- 18 days ago
Knowledge, Skill, and Experience Must have 1 year of call center experience....
Care Center Representative (Call Center Representative FT with Varied Schedule)
- Corona, CA (18 miles from Santa Ana, CA)
- 20 days ago
- Corona, CA (18 miles from Santa Ana, CA)
- 20 days ago
Mechanics Bank is currently searching for a Care Center Representative (Call Center Representative) to join our team....
Luxury Toilet Call Center Representative
- Ontario, CA (24 miles from Santa Ana, CA)
- 27 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 27 days ago
JOB TITLE: Luxury Toilet Call Center Representative DEPARTMENT: Tech Services MAJOR FUNCTION: Provides technical assistance to customers, potential customers, sales, distributors, manufacturer representatives...
- Anaheim, CA (9 miles from Santa Ana, CA)
- 27 days ago
- Anaheim, CA (9 miles from Santa Ana, CA)
- 27 days ago
Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment,...
Call Center Representative (Part Time)
- Irvine, CA (6 miles from Santa Ana, CA)
- 30+ days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 30+ days ago
Call Center Representative (Part Time) IRVINE, CALIFORNIA JOB ID: 2025-3599 SALARY RANGE: $21.43 - $28.95 At West Coast University, we share a passion for students and transforming healthcare education...
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Santa Ana, CA
Highest Education Level
Call Center Representatives in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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