Customer Service Manager Jobs in San Diego, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Coordinator - Debt & Structured Finance
- San Diego, CA
- 7 hours ago
- San Diego, CA
- 7 hours ago
Client Services Coordinator - Debt & Structured Finance Job ID 234042 Posted 18-Aug-2025 Service line Advisory Segment Role type Full-time Areas of Interest Sales Support Location(s) San Diego -...
Customer Service Lead CA, Job 528.25 PART-TIME
- National City, CA (6 miles from San Diego, CA)
- 1 day ago
- National City, CA (6 miles from San Diego, CA)
- 1 day ago
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Poway, CA (21 miles from San Diego, CA)
- 2 days ago
- Poway, CA (21 miles from San Diego, CA)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. CLIENT SERVICE COORDINATOR...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
PT Nights & Weekends Customer Experience Manager
- Santee, CA (14 miles from San Diego, CA)
- 4 days ago
- Santee, CA (14 miles from San Diego, CA)
- 4 days ago
Store - S.DG-SANTEE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part Time - Customer Experience Manager
- El Cajon, CA (18 miles from San Diego, CA)
- 4 days ago
- El Cajon, CA (18 miles from San Diego, CA)
- 4 days ago
Store - S.DG-RANCHO SAN DIEGO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Full-Time Customer Service Supervisor
- Santee, CA (14 miles from San Diego, CA)
- 5 days ago
- Santee, CA (14 miles from San Diego, CA)
- 5 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
CANDIDATES FOR THIS POSITION MUST RESIDE IN THE SAN DIEGO AREA THIS IS NOT A REMOTE POSITION* Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service...
Full Time - Customer Experience Manager
- El Cajon, CA (18 miles from San Diego, CA)
- 7 days ago
- El Cajon, CA (18 miles from San Diego, CA)
- 7 days ago
Store - S.DG-RANCHO SAN DIEGO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our...
Intuit is seeking a highly skilled and experienced Customer Success Delivery to join our Expert Network organization, specifically supporting our growing Intuit Enterprise Suite (IES) and...
$19.00- $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
Customer Service Lead CA, Job 509.25
- National City, CA (6 miles from San Diego, CA)
- 12 days ago
- National City, CA (6 miles from San Diego, CA)
- 12 days ago
$19.00- $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
Customer Service Lead CA, Job 508.25
- El Cajon, CA (18 miles from San Diego, CA)
- 12 days ago
- El Cajon, CA (18 miles from San Diego, CA)
- 12 days ago
$19.00- $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
$19.00- $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
Demographic Data for San Diego, CA
Moving to San Diego, CA? Find some basic demographic data about San Diego, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in San Diego, CA
Highest Education Level
Customer Service Managers in San Diego, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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