Call Center Representative Jobs in San Diego, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
PAS - Call Center Associate 4.1 4.1 out of 5 stars 200 West Arbor Drive, San Diego, CA 92103 Payroll Title: BLANK AST 2 Department: Patient Ambassadors Hiring Pay Scale $23.00 - $34.96 / Hour...
PAS - Call Center Associate - 135281 University of California, San Diego, United States 41 minutes ago Location: La Jolla, CALIFORNIA Deadline: ; UCSD Layoff from Career Appointment: Apply by...
Call Center Representative NOT REMOTE/Shift 1pm-9:30pm & Weekends
- San Diego, CA
- 3 days ago
- San Diego, CA
- 3 days ago
Responsibilities A Day in the Life of a Call Center Representative: As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to...
Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)
- San Diego, CA
- 7 days ago
- San Diego, CA
- 7 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkCall Center Representative (Vietnamese Bilingual)
- San Diego, CA
- 11 days ago
- San Diego, CA
- 11 days ago
Hiring Bilingual (Vietnamese-English) call center representative in San Diego!...
- El Cajon, CA (18 miles from San Diego, CA)
- 14 days ago
- El Cajon, CA (18 miles from San Diego, CA)
- 14 days ago
Job Purpose: Responds to and directs incoming calls from internal and external guests regarding hotel reservations, golf resort reservations, restaurant reservations, and general casino...
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote Work- Chula Vista, CA (7 miles from San Diego, CA)
- 25 days ago
- Chula Vista, CA (7 miles from San Diego, CA)
- 25 days ago
you're looking for an entry-level Call Center Representative position, then look no further!...
Who We Are At Corebridge Financial, we believe action is everything. That's why every day we partner with financial professionals and institutions to make it possible for more people to take...
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
ABOUT COASTAL At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands...
Remote WorkDemographic Data for San Diego, CA
Moving to San Diego, CA? Find some basic demographic data about San Diego, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Diego, CA
Highest Education Level
Call Center Representatives in San Diego, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Typing
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »