Call Center Representative Jobs in San Diego, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
About the Position: As a call center representative, you'll have the opportunity to connect with a diverse group of individuals over the phone....
Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care...
Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care...
Hotel Call Center Representative
- El Cajon, CA (18 miles from San Diego, CA)
- 7 days ago
- El Cajon, CA (18 miles from San Diego, CA)
- 7 days ago
Job Purpose: Responds to and directs incoming calls from internal and external guests regarding hotel reservations, golf resort reservations, restaurant reservations, and general casino...
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Candidates must have 2+ years in a medical office setting in a call center representative, receptionist, administrative assistant, clerk, or front/back-office support role....
Client Support Specialist - Greater San Diego, CA Area
- San Diego, CA
- 23 days ago
- San Diego, CA
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Client Support Specialist - NVC - req12880
- Chula Vista, CA (7 miles from San Diego, CA)
- 27 days ago
- Chula Vista, CA (7 miles from San Diego, CA)
- 27 days ago
Client Support Specialist - NVC - req12880 Alamo Colleges, United States about 1 hour ago Location: Chula Vista, CALIFORNIA Client Support Specialist - NVC - req12880 If you are a TRS or ORP...
center experience (within the last 2-3 years) Strong computer skills and ability to type 30+ WPM Stable work history (no jumpy resumes) Excellent communication and problem-solving skills Experience...
center experience (within the last 2-3 years) Strong computer skills and ability to type 30+ WPM Stable work history (no jumpy resumes) Excellent communication and problem-solving skills Experience...
ABOUT COASTAL At Coastal Payroll Services, we're more than payroll. Coastal is a leading provider of human capital management services headquartered in Southern California that supports thousands...
Demographic Data for San Diego, CA
Moving to San Diego, CA? Find some basic demographic data about San Diego, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Diego, CA
Highest Education Level
Call Center Representatives in San Diego, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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