Customer Service Manager Jobs in Sacramento, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Coordinator, Disability Access Center
- Sacramento, CA
- 1 day ago
- Sacramento, CA
- 1 day ago
Customer Service Coordinator, Disability Access Center Job No: 541210 Work Type: Staff Location: Sacramento Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services,...
- Davis, CA (17 miles from Sacramento, CA)
- 2 days ago
- Davis, CA (17 miles from Sacramento, CA)
- 2 days ago
AMBUL CARE ADMSTN SUPV 1 (Small Animal Clinic Client Services Manager) Job Summary Under general supervision of the Senior Client Services Manager, provide day to day supervision and leadership to...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Experience Manager - Victoria's Secret - Galleria at Roseville - Roseville, CA
- Roseville, CA (16 miles from Sacramento, CA)
- 5 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 5 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Success Manager - IC2 (CUSSUC - Customer Success)
- Folsom, CA (19 miles from Sacramento, CA)
- 8 days ago
- Folsom, CA (19 miles from Sacramento, CA)
- 8 days ago
Job Summary At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the...
and Duties This position was previously advertised. If you already submitted an application, you do not need to re-apply. Under the direction of the Staff Services Manager (SSM) I of the...
- Folsom, CA (19 miles from Sacramento, CA)
- 10 days ago
- Folsom, CA (19 miles from Sacramento, CA)
- 10 days ago
Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Experience Manager - Victoria's Secret - Laguna Crossroads - Elk Grove, CA
- Elk Grove, CA (14 miles from Sacramento, CA)
- 14 days ago
- Elk Grove, CA (14 miles from Sacramento, CA)
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Strategic Customer Success Manager - Public Sector
- Sacramento, CA
- 18 days ago
- Sacramento, CA
- 18 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
Client Service Manager - Water/Wastewater
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 20 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 20 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Service Manager to join our growing team in Northern California. This key role will contribute to the growth and success of our...
$19.00- $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
- Davis, CA (17 miles from Sacramento, CA)
- 24 days ago
- Davis, CA (17 miles from Sacramento, CA)
- 24 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Sacramento, CA
Highest Education Level
Customer Service Managers in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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