Customer Service Manager Jobs in Sacramento, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 5 hours ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 5 hours ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
- Folsom, CA (19 miles from Sacramento, CA)
- 6 hours ago
- Folsom, CA (19 miles from Sacramento, CA)
- 6 hours ago
Overview At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the...
With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a...
- Woodland, CA (12 miles from Sacramento, CA)
- 3 days ago
- Woodland, CA (12 miles from Sacramento, CA)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Federal Customer Service Supervisor - Rancho Cordova, CA
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 10 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 10 days ago
We are seeking a proactive and experienced Customer Service Supervisor to oversee the day-to-day operations of our federal contact center team. This role is responsible for leading a team of...
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 12 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 12 days ago
Minimum of one year of relevant customer service and/or call center experience is required. Excellent communication skills....
$19.00- $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
Customer Service Lead CA, Job 507.25
- Roseville, CA (16 miles from Sacramento, CA)
- 13 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 13 days ago
$19.00- $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and...
- Roseville, CA (16 miles from Sacramento, CA)
- 13 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 13 days ago
Job Type Full-time Description Under general supervision of the Director of Customer Care, the role provides administrative support to the warranty department and is responsible for the processing...
- Roseville, CA (16 miles from Sacramento, CA)
- 13 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 13 days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Roseville, CA (16 miles from Sacramento, CA)
- 15 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Customer Service Lead - Part-Time
- North Highlands, CA (8 miles from Sacramento, CA)
- 17 days ago
- North Highlands, CA (8 miles from Sacramento, CA)
- 17 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
$19.00 - $24.00 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Sacramento, CA
Highest Education Level
Customer Service Managers in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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