Customer Service Manager Jobs in Sacramento, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Full-Time Customer Service Supervisor
- Kohl's Corp.
- Antelope, CA (11 miles from Sacramento, CA)
- 5 days ago
- Antelope, CA (11 miles from Sacramento, CA)
- 5 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeJob Description At Syngenta, our goal is to cultivate the most collaborative and trustworthy team in agriculture by providing top-quality seeds and innovative crop protection solutions that...
In Person- Granite Construction Inc
- Sacramento, CA
- 11 days ago
- Sacramento, CA
- 11 days ago
Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our...
In PersonCompany DescriptionTOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming...
In PersonSenior Manager, Client Services - Remote - Nationwide
- Vituity
- Sacramento, CA
- 13 days ago
- Sacramento, CA
- 13 days ago
Remote, Nationwide Seeking Senior Manager, Client Services Everybody Has A Role To Play In Transforming Healthcare If you want to be part of changing healthcare to better serve patients, you are...
Remote- MV Transit
- Woodland, CA (21 miles from Sacramento, CA)
- 19 days ago
- Woodland, CA (21 miles from Sacramento, CA)
- 19 days ago
Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV...
In PersonManager, Client Services - Emergency Medicine - Remote - Nationwide
- Vituity
- Sacramento, CA
- 20 days ago
- Sacramento, CA
- 20 days ago
Remote, Nationwide Seeking Manager, Client Services Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives....
RemoteCustomer Service Coordinator, Disability Access Center
- California State University
- Sacramento, CA
- 26 days ago
- Sacramento, CA
- 26 days ago
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator I Posting Details Priority Application Date: Monday, May 25, 2026 @ 11:55pm PT Hiring...
In PersonPart-Time Customer Experience Manager
- Michaels Stores
- Sacramento, CA
- 30+ days ago
- Sacramento, CA
- 30+ days ago
Store - SAC-SACRAMENTO/ARDEN, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeNew opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonDemographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Sacramento, CA
Highest Education Level
Customer Service Managers in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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